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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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BEWARE LINGO !

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After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months. As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. Its time we get wiser and not let companies get away with mis-treating customers.
Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. For the benefit of others, I have put together a brief list of links that I think could help others if they are Lingo customers or do intend to become one in the future -
http://www.my3cents.com/showReview.cgi?id=57796
http://www.my3cents.com/showReview.cgi?id=57730
http://www.my3cents.com/showReview.cgi?id=57569
http://www.my3cents.com/showReview.cgi?id=57559
http://www.my3cents.com/showReview.cgi?id=57228
http://www.my3cents.com/showReview.cgi?id=54316
http://www.my3cents.com/showReview.cgi?id=56515
http://www.ripoffreport.com/reports/0/452/RipOff0452505.htm
http://www.lingofraud.com/
http://www.voipreview.org/review/lingo
Here is one where the phone number of a senior person at Primus is available (will be helpful for those who are having issues with the company or are being given a run-around by their customer service folks)
http://www.my3cents.com/showReview.cgi?id=57528
Hope each of you reading this review wake up and don't burn your fingers with this company. Be ware of Lingo !!!!

No

Pathetic Customer service

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Customer service staff at Lingo really know how to make a customer mad. I called their customer service line to get help and did not get a resolution but only apologies. Was promised a callback but this NEVER happened. Few days later called again and wanted to speak to a supervisor. The representative failed to understand and kept asking me to tell her the issue. DID NOT GET TO SPEAK TO THE SUPERVISOR AND STILL DON'T HAVE MY ISSUE RESOLVED. Their staff are incompetent and have no clue of what they are saying ........ What is Lingo up to these days????? Their service does not work and they still expect customers to pay ....... Are they out of their mind ? There are many alternative providers out there!
I checked with my colleague who referred me to Lingo and learnt that only if a call is made to their senior management do issues get re-solved. The number I was able to get is 703-902-2810. Call this number and get your issues resolved.
Lingo needs to get people who know their product and how to help a customer on the phones. Maybe this will help and fix the pain the customer service department is causing.

No

Lingo stinks

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I moved to Lingo from Earthlink in 2007 and was happy with their service so far. Now Lingo takes the cake in making customers run hoops to get a simply query or issue resolved. Some orient representatives that work for them now, just don't understand and keep apologizing but cannot resolve issues. What good is a service when problems cannot be fixed???? Doesn't Lingo get this ....... or may be it is a case where they don't care what their loyal customers go through. I tried reaching their management team but could not. I am hoping that they wake up and listen before more loyal customer flee ........

No

Lingo is Mafia Version of VOIP!

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Back in March 2008, I decided I was getting tired of my $40+ phone bill with my landline company and decided to give Lingo VOIP a shot. They sent me the kit and I was all set up under a 1 year contract. Then the problems began! The call quality was horrible, I’d say a 2 out of 10 on a quality scale plus I would get frequent dropped and lost calls. I called and complained about it and it continued to be bad. Then I had issues with the Lingo service not detecting the touch tone dial buttons from my newer phone on many different occasions when calling various companies. This issue was never resolved as well.
Now the billing nightmares begin! The bills started out at around $25 but kept on creeping up to about $35 a month which was getting close to what I was paying with a landline with much better quality and service. So around November of 2008, I decided to get rid of the service but did not want to be charged a cancellation fee of $100. So, I downgraded my package to the smallest one which was supposed to be around $10 a month to hold out until March came along when I can get out of contract. Lingo continued to bill me my regular rate of $35 a month even after I downgraded! I called and complained for them to credit my account. Never done! So, I was desperately awaiting March to arrive and I cancelled and thought, finally, I get to dump this crappy company. But oh no, they decided to still charge me a cancellation fee about a month or so later! I called and complained every week for 3 weeks and they told me they would credit my account (within 3-5 days) and it was an error. They lied, still no money! Being paranoid that I was dealing with the mob version of VOIP, I cancelled my card so they wouldn’t get any more ideas and bill me. I then called one last time and told them to send me a check or I will sue. Still no refund to this day!
You can view more fraudulent cases against this company at www.lingofraud.com

None
Greedy, deceitful, and worst company I have ever dealt with in my entire life!
No

Charged for some incoming calls forwarded to cell phone in US

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I forward all my calls to my cell phone. I just need a land line at home for the occasional calls I make out. The main reason for going with this company was that it was cheap, and I needed a custom ring for my fax (one phone line with two phone numbers). These were the only people I could find that would do that.
For the last 6 months they have been charging me for SOME of the calls that are inbound that forward to my cell phone. Even with the unlimited plan they screwed up and billed me for some of the incoming calls that were forwarded to my cell. I was able to get a $6.24 credit for the calls that did that the first month... of course the didn't bother to credit me for the tax they charged. These morons should be banned from doing business in the US.
I for the last 4 months, I have called numerous times to get this resolved. Still no action. My bills have been as little as $20... and as much as $50... but one thing remains constant--I'm getting screwed EVERY month and they can't seem to make it right and I don't have time to dick around with this any more. I am switching services!!!!!!!
You think I will ever see my money?
UGH

Cheap. Ability to have a custom ring number on the same line for $5/mo
Support sucks. Seems they continually have billing server problems. Typical India support. They don't refund tax.
No

Lingo - Bad servive, DO NOT USE

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I cancelled my account in October 2008 and I have confirmation email stating that I do not have to pay cancellation fee and do not return phone adapter since I was their customer for more than a year.
Still, Lingo forwaded my account to collection angency in May 2009 and they are going to put negative feedback on my credit history for $99.95 (ninety-nine dollars and ninety-five cents).
Lingo is very bad.
Do not use this service.
They do not honor their own email communication of cancellation of service.
Account Number: 84021285.
Lingo Number: 16094540746.

None.
Bad customer service. First, they tell you to during cancellation that there is no charge then they will charge your credit card. Then if we dispute, they give our account to collection agency which will put bad credit rating in your credit history.
No

TERRIBLE TERRIBLE TERRIBLE!!!!

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This has to be one of the WORST telephone experiences I've ever experienced...
I signed up for service in February of 2008. Most of the time it was difficult to get calls in and out. The tech support reps told me that my internet connection was not fast enough to support the service. I'm using near the top tier cable package at 9MB that my local provider offers. At the same time, speed results show more than adequate bandwidth.
Then, around 12/2008 my service stopped working altogether. Can't get a call in and out. Was again told it was my internet provider. A bunch of bunk.
Finally, in February of this year, I opted to cancel the service, riding out the remainder of my 12-month service agreement to avoid their contract cancellation penalties.
This only resulted in collection efforts on behalf of their company, stating that I had a 24-month service agreement when my original contract stated only 12-months. Trying to get any kind of service from these people is like pulling teeth.
I sit here, again, on the phone to get Lingo to correct their mess.
The only reason I gave this company 1 out of 5 stars is because 0 wasn't an option for the review. I strongly, strongly, strongly advise everyone to stay far away from this service.

None. Terrible all the way around.
Every downside imaginable. From lousy technical support, lousy service, and even worse customer service. Lastly, to mention the company has opted to change their customers' service agreements without customer consent. This is the worst company I have ever dealt with. Stay far, far, far away!
No

Lingo: STAY AWAY

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This has been the worst phone experience of my life. I'm paying more than I would for Vonage and getting Lingo reps who contradict each other every time I call. I was told I could have an account and put another line on the account for free. Not 1 (they're charging my account for a second line).
I've spent more than 11 hours on the phone with Lingo over the last 35 days because evidently, I can pay money for the second number but it isn't supposed to work unless I sign up for another account (can't call in our out on the phone number). However, customer service and tech support have tried to get the number to work--the billing dept says it never will. Customer service says it's a technical issue-- Tech says the number wasn't "ported over" properly. The customer service rep said the line won't work correctly until I cancel my previous provider. The next tech rep says it isn't working corretly because I cancelled my previous provider....
The line works IF another Lingo user calls from their Lingo account (which makes me wonder why the customer service person said the line would never work!)
STAY AWAY FROM THIS COMPANY!!
If you go with them anyway, you should know they will assign you a phone number even if you are transferring one to them. Then you must CANCELL the phone number or they will start charging you for it (I didn't even know I they'd assigned one! I asked a rep about it, and he said it was included in the "terms and conditions." I read those through twice and never found anything about getting a "temp" number assigned to me that I would have to cancel.

fairly easy to set up
sound quality varies drasticallydifferent reps give conflicting answershidden "surprise" chargesnever could resolve multiple issues
No

Lingo service

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 Awful service.  Connection quality within the US was terrible - couldn't hear well enough to even have a conversation.  The network connection for receiving calls would not stay up.  Price for foreign calls steadily ratcheted up.  And then, after giving up on the service, they jammed me for payment for months of service that I wasn't using.
Avoid them! 

No

OK But a Couple of Things to Watch Out For

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Have been with Lingo for over 3 years and have 4 lines. One was the business unlimited line with free fax line. Have always had trouble with this as about 50% of faxes won't connect properly, with many fax machines just refusing to connect no matter how many times I try. Now just found out from my DSL phone company that VOIP doesn't work very well for data calls. They said "everyone knows that" (except me). So I changed the plan back to a single unlimited line and use AT&T for the fax line. I noticed also that Lingo doesn't call the extra line a fax line anymore on their web-site. Obviously limiting their liability. On the plus side however, they are much better than Vonage for included countries and international local numbers. The problem that I have is their call costs for overseas mobiles. I forward one line to my international cell when I travel but it costs a lot when I get calls. The other VOIP providers are about 30% of their rates for these calls. 

Good voice call quality, easy to set up and good deal for land lines and US cell phone lines.
Fax lines don't work very wellCustomer service is badInternational mobile rates very high compared to others
No

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Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
101User Reviews
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Overall Rating

2.277
2.74
44%
43%
54%
30%
54%

Service Locations

  • United States

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