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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Lingo is just terrible and pathetic Customer service

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This has to be one of the WORST telephone experiences I've ever experienced...
I signed up for service in September of 2012. It was one moth trial for $4.35. Most of the time it was difficult to get calls in and out. The tech support reps told me that my internet connection was not fast enough to support the service. I'm using near the top tier cable package at 9MB that my local provider offers. At the same time, speed results show more than adequate bandwidth.
Next month I canceled the service because of poor result. They take forever to pick up the call ..
When I canceled the service they charged me $37 saying I was in monthly agreement and blah blah and customer representative just started to showing me his Attitude that this all are valid charge and I am gonna have to pay in full that day... I had really bad Experience with this company I wouldnt recommend this service ever.

None. Terrible all the way around.
Greedy, deceitful, and worst company I have ever deal with in my entire life! Very bad Customer Service.
No

Lingo: Reshoring Support

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4
Average: 4 (1 vote)
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3.8
Average: 3.8 (1 vote)

Strange that this should say that Lingo was founded in 2005 - I have had lingo service since 2004 (must have been one of the first I guess). In the beginning, it was horrible. The phones were most unreliable, and the call quality was questionable. I stuck with it, as at the time it was the only provider to offer me fixed rate monthly plan to call my relatives in other countries. Some of the issues were my own with my network. The most annoying part was that the support was outsourced to India (or somewhere close), and was absolutely horrible..!!! They were slow, they had no idea when it comes to troubleshooting - they were polite however. Any time I called in, becasue my service was not working, they just had me reboot. It would always work, but they could not tell me what the root cause of the issue was so that I would not have to reboot. I had a noise issue on the line for the past 3 years that made it almost unusable. I personally troublehot down to the VOIP Modem. I kept calling back in going over the same 3 steps that thee seem to know (plug directly into cable modem, plug old analogue handset directly into it, reboot) and getting no where. Requrests to escallate were not granted. Finally I got someone who had a clue, and sent me a new VOIP modem (for free), and the noise that I had been experiencing for the past 3 years is now fixed.
Latest issue is that my new VOIP modem shows the incorrect time. I have been hesitant to call in, because of the support service, however, my wife got the better of me. So I called in expecting to be given the runaround as normal for a few hours. I must say that I was plesantly surprised. It seems that the outsourcing has been insourced (maybe they have been heeding all the cried of woe from their customers). I spoke to a very nice lady in Canada who clearly knew what she was talking about, and told me that support has been pulled back into USA/Canada. For this reason, I have given 3 stars (would have been one star otherwise). I really hope that the support is now fixed. Incidentally, the time issue is a known issue with the Linksys SPA2101 VOIP Modem that I was sent. They hope to have a patch to fix it in the next few weeks.
Bottom line is, if the only reason why you didnt like this company was the support (understandable), you may want to give them a go again. The Voice quality is good, and they seem to have got over the unreliability issues.
For your info here is what I pay monthly (including all taxes, hidden charges etc):
 $42.66
 My plan is "Unlimited W. Europe" and I have a primary phone number and a fax number (using distinctive ring).

Fixed price international plan Easy to manage features online Seems pretty solid these days
Customer service Customer service Customer service
Yes

Lingo is just terrible

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Average: 2 (1 vote)

When it works it is ok. Sound was good to terrible (echos). Customer service was a joke and an insult to a human's intelligence. Many times, random calls would not work. Only inertia kept me from canceling many times. Today I did. Please learn from my errors and stay away from Lingo. Lingo is just terrible and does not even minimally value their customers.

When it was working it was a relatively affordable way to keep in touch with relatives in Europe.
General - taxes and surcharges added 30% to my bill, which with the World Unlimited Plan ($20.95) came to $35.07 per month. Customer service are liars and slow as molasses. EVERY billing or technical issue took at least 30 minutes to solve. I am from the Indian subcontinent myself and I can't understand them half the time. Straw that broke the camels back - Never any callbacks from supervisors who are never available (does Lingo even have supervisors?). I am canceling after 7 years because Lingo suspended my service when I disputed a $16 charge with my credit card company after 5 calls with Lingo's lying customer service representatives got me nowhere. They interpreted the charge back from the CC company as a late payment which is dishonest and ridiculous.
No

Be aware of Lingo Service!!!!

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1.8
Average: 1.8 (1 vote)

I went through reviews and signed up ignoring all of the customer reviews. Afer two weeks of service I have experienced the same as most of the customers experiences. After three weeks, they suspended my account without letting me know what is going. I called customer service though I had to wait about 30 minutes to get live support,and asked why my service was suspended,they replied that I violated their terms and conditions and customer service didn't know what terms and conditions I violated, just told me you violated our terms.
On the other hand, I took world max service and after two weeks,they changed their calling plan ie.call only land line though mobile phone was included in this plan. They changed their policy for 2 years in stead of no contract and if you cancel within 2 years, you have to pay $99 cancellation fee. I guess they may change their calling plan after couples week and you have to give the penalty for that.I think you be careful of their service.

No

Horrible Service! Look Elsewhere for VOIP!!

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1.4
Average: 1.4 (1 vote)

Like many people, I chose Lingo because they offered cheap pricing; however I forgot that old adage "You get what you pay for".
I haven't even started using their service and the problems became insurmountable. I followed their protocol for applying for and approving a change over from my current VOIP provider to Lingo and everything appeared to work well. I received a phone call (as I was told I would) verbally confirming my switchover and agreement to host my VOIP service with Lingo. About a week later the equipment for the new Lingo service arrived at my house; so far, so good.
Then the problems began. I received an email stating that I had to provide an electronic letter of authorization or a faxed copy of the letter of authorization. I tried logging on to the Lingo website to do it electronically, when I realized I had not been provided with a Lingo user ID or password; so I printed a hard copy letter of authorization to fax in. As I was filling out this document I noticed that it required a Lingo account number.
Hmmm? No user ID, no password, and no account number; I'll have to call and get it. So I call in and find out I'm too early as their business hours are 9 AM to 9 PM EST, M-F and I called at 8 AM EST; a portent of things to come.
I wait until 9 AM EST and call in; this turned out to be the first of 5 phone calls in the next 45 minutes. The first CSR after verifying my pin number begins to give me my Lingo account number; she gives me 6 of 8 digits and then disconnects the call. I'm beginning to get concerned about the service quality.
Next I call back and I'm given a User ID and password to log onto the website by another CSR, who also gives me a case number. The CSR stays on the line long enough to confirm that I can access my account. When I asked him where I could find the electronic letter of authorization, he responded with "I don't know"; he said he would transfer me to someone else who might help, but during our conversation I found it under their support section of the website, it's a cryptically labeled link called 'eLOA'.
So I tell this agent that I'll try to fill it out and will call back if I need additional help. End of call number 2.
I begin filling out the form and I find a requirement to provide a copy of my most recent bill (seems reasonable) which includes my name, address, phone number, service provider name and current amount. Well, I do electronic billing from my current VOIP provider, so the monthly statement I get doesn't include all of this information. So I call back again. This time the agent says hello, then hangs up the phone. (Oh no, what have I gotten myself into?) End of call number 3.
Just in case I'm having VOIP issues, I call back using my cell phone. I am once again forced to go through an explanation of why I'm calling and what I'm trying to do. When the CSR asks me for an account number, I tell him I don't have one but do have a case number. I read him the case number and he responds "Oh, I just talked to you!". (I'm getting real nervous now, I haven't even started using their service and it's already this hard?)
I explain to him my problem (my current bill doesn't provide all the information Lingo is asking for), so what do I do? Again, I get the "I don't know" response and he asks me if he can put me on hold. Before I get a chance to respond, I'm on hold; 5 minutes tick by and no answer. Finally after 8 minutes, he comes back on and tells me he's still on hold himself waiting for assistance and asks me if I can remain on hold. I told him that I couldn't as I was on my cell phone and was being charged for the minutes I'm using while on hold. So he asked if it was ok to call me back once he got someone else on the line; to which I agreed. End of phone call number 4.
Less than 2 minutes later, the same CSR calls me back and tells me to hang on a second and puts me on hold. Approximately 2 minutes later he gets back on and tells me he is still on hold and will be right back. He puts me on hold again!! I let the call run another 5 minutes before I hung up. So ends call number 5.
So after 5 phone calls and 45 minutes I still have not gotten the issue resolved. Every person I spoke to was from India and having worked in the IT industry and having dealt with other customer service organizations hosted in India I know that this is only the tip of the iceberg. It has been my experience that companies from India promise the earth and the moon but just don't have the ability to deliver. I am not a racist but experience has taught me that it's only going to get worse from here.
Consequently, I cannot recommend LINGO to anyone regardless of the prices they charge. What good is a low cost service if you can't use it?
As a consumer, it is my opinion that there are far better service providers and it would behoove you to do your research and avoid companies like this. Perhaps in the future, Lingo will be able to provide quality service, but at present they just don't measure up!

Low cost
Poor customer service, lack of knowledge on the part of customer service staff, inability to listen to the customer, more interested in closing call incidents then providing service.
No

BEWARE LINGO !

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1.6
Average: 1.6 (1 vote)

After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months. As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. Its time we get wiser and not let companies get away with mis-treating customers.
Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. For the benefit of others, I have put together a brief list of links that I think could help others if they are Lingo customers or do intend to become one in the future -
http://www.my3cents.com/showReview.cgi?id=57796
http://www.my3cents.com/showReview.cgi?id=57730
http://www.my3cents.com/showReview.cgi?id=57569
http://www.my3cents.com/showReview.cgi?id=57559
http://www.my3cents.com/showReview.cgi?id=57228
http://www.my3cents.com/showReview.cgi?id=54316
http://www.my3cents.com/showReview.cgi?id=56515
http://www.ripoffreport.com/reports/0/452/RipOff0452505.htm
http://www.lingofraud.com/
http://www.voipreview.org/review/lingo
Here is one where the phone number of a senior person at Primus is available (will be helpful for those who are having issues with the company or are being given a run-around by their customer service folks)
http://www.my3cents.com/showReview.cgi?id=57528
Hope each of you reading this review wake up and don't burn your fingers with this company. Be ware of Lingo !!!!

No

Pathetic Customer service

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1.8
Average: 1.8 (1 vote)

Customer service staff at Lingo really know how to make a customer mad. I called their customer service line to get help and did not get a resolution but only apologies. Was promised a callback but this NEVER happened. Few days later called again and wanted to speak to a supervisor. The representative failed to understand and kept asking me to tell her the issue. DID NOT GET TO SPEAK TO THE SUPERVISOR AND STILL DON'T HAVE MY ISSUE RESOLVED. Their staff are incompetent and have no clue of what they are saying ........ What is Lingo up to these days????? Their service does not work and they still expect customers to pay ....... Are they out of their mind ? There are many alternative providers out there!
I checked with my colleague who referred me to Lingo and learnt that only if a call is made to their senior management do issues get re-solved. The number I was able to get is 703-902-2810. Call this number and get your issues resolved.
Lingo needs to get people who know their product and how to help a customer on the phones. Maybe this will help and fix the pain the customer service department is causing.

No

Lingo stinks

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1.4
Average: 1.4 (1 vote)

I moved to Lingo from Earthlink in 2007 and was happy with their service so far. Now Lingo takes the cake in making customers run hoops to get a simply query or issue resolved. Some orient representatives that work for them now, just don't understand and keep apologizing but cannot resolve issues. What good is a service when problems cannot be fixed???? Doesn't Lingo get this ....... or may be it is a case where they don't care what their loyal customers go through. I tried reaching their management team but could not. I am hoping that they wake up and listen before more loyal customer flee ........

No

Lingo is Mafia Version of VOIP!

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Back in March 2008, I decided I was getting tired of my $40+ phone bill with my landline company and decided to give Lingo VOIP a shot. They sent me the kit and I was all set up under a 1 year contract. Then the problems began! The call quality was horrible, I’d say a 2 out of 10 on a quality scale plus I would get frequent dropped and lost calls. I called and complained about it and it continued to be bad. Then I had issues with the Lingo service not detecting the touch tone dial buttons from my newer phone on many different occasions when calling various companies. This issue was never resolved as well.
Now the billing nightmares begin! The bills started out at around $25 but kept on creeping up to about $35 a month which was getting close to what I was paying with a landline with much better quality and service. So around November of 2008, I decided to get rid of the service but did not want to be charged a cancellation fee of $100. So, I downgraded my package to the smallest one which was supposed to be around $10 a month to hold out until March came along when I can get out of contract. Lingo continued to bill me my regular rate of $35 a month even after I downgraded! I called and complained for them to credit my account. Never done! So, I was desperately awaiting March to arrive and I cancelled and thought, finally, I get to dump this crappy company. But oh no, they decided to still charge me a cancellation fee about a month or so later! I called and complained every week for 3 weeks and they told me they would credit my account (within 3-5 days) and it was an error. They lied, still no money! Being paranoid that I was dealing with the mob version of VOIP, I cancelled my card so they wouldn’t get any more ideas and bill me. I then called one last time and told them to send me a check or I will sue. Still no refund to this day!
You can view more fraudulent cases against this company at www.lingofraud.com

None
Greedy, deceitful, and worst company I have ever dealt with in my entire life!
No

Charged for some incoming calls forwarded to cell phone in US

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2.6
Average: 2.6 (1 vote)

I forward all my calls to my cell phone. I just need a land line at home for the occasional calls I make out. The main reason for going with this company was that it was cheap, and I needed a custom ring for my fax (one phone line with two phone numbers). These were the only people I could find that would do that.
For the last 6 months they have been charging me for SOME of the calls that are inbound that forward to my cell phone. Even with the unlimited plan they screwed up and billed me for some of the incoming calls that were forwarded to my cell. I was able to get a $6.24 credit for the calls that did that the first month... of course the didn't bother to credit me for the tax they charged. These morons should be banned from doing business in the US.
I for the last 4 months, I have called numerous times to get this resolved. Still no action. My bills have been as little as $20... and as much as $50... but one thing remains constant--I'm getting screwed EVERY month and they can't seem to make it right and I don't have time to dick around with this any more. I am switching services!!!!!!!
You think I will ever see my money?
UGH

Cheap. Ability to have a custom ring number on the same line for $5/mo
Support sucks. Seems they continually have billing server problems. Typical India support. They don't refund tax.
No

Pages

Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
106User Reviews
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Overall Rating

2.217
2.73
43%
42%
53%
29%
54%

Service Locations

  • United States

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