Intermedia Reviews

Founded on the principles of letting enterprises focus on business and not IT, Intermedia is a cloud-based provider focused on delivering business applications, call applications, and more. Intermedia's standout voice and unified communications solution, Cloud PBX, is a cloud-based business phone system that offers enterprise-grade calling features, improves reliability, and enables mobile users—while reducing cost over traditional hosted-PBX. With over 40 rich, enterprise-grade calling features, international calling rates, a powerful web-based control panel, Cloud PBX is easy to manage and scale and offers 24/7 JD Power* certified support and a 99.999% uptime SLA. No long term contracts or cancellation fees.

*J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.

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Editorial Review

Branded as the "The Business Cloud" and helping businesses focus more on doing business and less on managing IT communications, Intermedia is a cloud voice and unified communications provider designed for enterprises. They make it easy to communicate by nesting thirty services underneath one provider with their Office in the Cloud.

Voice & UC Communications: Cloud PBX

Intermedia designed their cloud voice solution to serve enterprises that need a worry-free experience in the voice space. From enterprise-grade calling features and a web-based control panel to phone/computer integration and even the ability to keep your existing number through their porting service, Cloud PBX is structured with business continuity and functionality in mind. Plus, Intermedia offers 99.999% uptime, often called the "five nines". Intermedia highlights how these "five nines" make the difference between being "off-line" for 8.76 hours (99.9%) or just 5.26 hours (99.999%) per year. 

The Worry-Free Experience

Founded on five pillars (security, reliability, onboarding, support and regulatory compliance), Intermedia helps ensure businesses have a safe, secure, and seamless transition to the cloud. And more so, Intermedia helps businesses focus on doing business while Intermedia handles any communication worries like security, uptime, or compliance.

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Has worked flawlessly for us so far

Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)

We started using Intermedia at the beginning of this year, and thus far it
has performed like a business phone system should. We've had no issues with
downtime or lack of features. Phone systems should just work, and this one

Works well, good price
None so far


Mountain View , CA
1995Year Founded
1User Reviews
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Overall Rating


Service Locations

  • United States
VoIP app

The Skinny

Founded in 1995, Intermedia is a provider of cloud voice products and business applications catered towards helping businesses achieve their goals. Intermedia's base for providing their "Worry-Free Experience" is inspired by these five pillars: Security, Reliability, Support, Compliance and Onboarding & Migration. Intermedia takes security very seriously and ensures that the clients private data remains private with the SOC 2-audited cloud. Their standout voice and unified communications product is Cloud PBX, a plan which includes enterprise-grade security, 24/7 support and a 99.999% uptime SLA to ensure high reliability.

the rub

The Rub

When it comes to delivering business phone service and unified communications that meet the needs of today's busy enterprises, Intermedia offers Cloud PBX. Cloud PBX is a cloud-based business phone system that delivers enterprise features, integrations (Outlook, CRM, etc.), 24/7 support, and the option to keep your existing phone numbers.

Intermedia also offers SIP Trunking and Conferencing solutions for voice customers, and Office 365 (a suite of business applications and tools) or Exchange Email (an email and calendar platform) for businesses seeking to boost their inter-office productivity.

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Bottom Line

With service from Intermedia, the bottom line is they offer great customer service on their already impressive product. In fact, choosing their Cloud PBX plan to replace your existing Plain Old Telephone System (POTS) can help businesses save up to 50% on their monthly phone bills. Their migration to the Cloud with no data loss ensures that your team won't skip a beat. They offer a money guarantee if you aren't satisfied with their service. Plus, their 99.999% financially backed SLA guarantees less than 30 seconds of monthly unplanned downtime, keeping your team up and running on a reliable network.

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Intermedia has received the following awards:

  • Utilities & Telecommunications Award from Global Energy News 2017
  • 30 Most Innovative Companies to Watch 2017
  • Xcellence Award at XChange Solution Proivder 2017
  • Backup and Disaster Recovery Award for SecuriSync from Cloud Computing Magazine 2016
  • J.D. Power Certified Assisted Technical Support Program 2016
  • TSIA Outstanding Rating 2016
  • ChannelCon Best Services and Support Award 2016
  • Bronze Stevie Winner for New Product of the Year for SecuriSync 2016
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Our Two Cents

Intermedia offers the freedom to focus on what matters most to enterprises: doing business. Through their Worry-Free Experience pillars of security, reliability, onboarding, support, and regulatory compliance, Intermedia helps ensure businesses are covered on all communication fronts. When you need a product to work for you that is reliable (99.999% uptime) and feature-rich, Intermedia can deliver. Through their offerings, Intermedia makes it easy to communicate, collaborate, and be productive. One of the standout features that is part of Intermedia's service is their Cloud Concierge service, which takes the pain out of migrating and adjusting to a new cloud solution. Users get a custom plan to fit their schedules, and all onboarding and migration services are no additional charge to users.

Plan Info
Plan Name Intermedia Cloud PBX
Plan Summary With this plan, Intermedia offers its users voicemail to email, web fax and one auto attendant included in the Cloud PBX plan. The plan also comes with additional enterprise-grade features and mobility options to keep your workforce productive even while mobile. Through Intermedia, customers can also expect great 24/7 customer service and uptime that will give your team a competitive edge.
Key Features
  • Web Fax
  • Auto Attendant
  • Conference Bridge
  • Voicemail Box
Notes Includes one DID, voicemail box, followme, web fax for each user and one Auto attendant and one conference bridge for the company This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $30.99
    Promo Price N/A
    Price Disclaimer Money back guarantee
    Setup Fees Free
    Activation Fees 0.00
    Number Porting Fee $10/number
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Cloud PBX : $30.99 user/mo.
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Setup N/A
    Monthly $14.99
    Included Pages 100000
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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