Fonality Reviews

Fonality is a top-rated business phone service provider with flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.

Affordable and Feature-Rich Plans

Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.

All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.

 
Write your own review

Love surprising our customers! - Fonality

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
I love to surprise a customer greeting them by name when they call. Even when they know it is a caller id type thing they do feel special and singled out. When I can look over their account and refresh myself with their account details it makes all the difference when speaking to them. That personalized service is a great tool to create a long lasting business relationship.
The ability to identify a customer immediately when they call, and pull up their account information is invaluable. It saves time for all involved
Occasional echoing is unpleasant
Yes

Not a viable system for business use - Fonality

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)
On paper the system looked good which is why we signed up. However, we found Fonality extremely unreliable with call quality and the use of the software. On a normal day we had dropped calls and poor sound quality. We frequently couldn't log into the HUD. We spent over 3 hours on the phone on a number of occasions trying to resolve, what seemed basic problems, with no success. After canceling the service the company continued to charge our credit card. Extremely poor experience with this company.
In principle the functionality the system offers is very good.
The system is extremely unreliable and frequently doesn't work. Customer service has wait times of over 25 minutes and isn't often able to assist Not a viable option for a business environment
No

Almost 4 years - Fonality

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
In the time that we have had Fonality, it has been very reliable. There has been a few instances where it has been inaccessible, but support was quick to fix it. Dealing with support has been OK. I am not a fan of non-US based tech support. I think we need to create as many jobs as possible in the US. That being said, at least they are usually quick at resolving issues. One persistent issue with our HUD not launching on a specific ISP had to be resolved by me. We had to use an alternate DNS server. Other than that, the HUD has been great for maintaining a view of our queues. Outages are rare and audio quality has been good. The flexibility of using a desk phone, your cell, or a soft phone has been a plus. No onsite hardware to maintain our VOIP is another benefit.
Calls are clear. The HUD make management a snap. Web based access for setting up queues. No hardware to maintain.
Foreign support.
Yes

Fonality Customer for 7 years

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
We have been with Fonality since 2007. The initial installation and set-up was relatively painless. Their phone support is excellent at all times of the day. We seldom need to call for support as the system is very reliable. I would recommend Fonality to any business that has a small or no I.T. department or any company that wishes to reduce the time it takes to manager their phone system.
Excellent support. Excellent features. Easy to set-up call routing, voice prompts, schedule... Find Me, Follow me is great for getting call to mobile users HUD, Heads Up Display is excellent for operators and department admins
annual support contract is a significant cost. It is worth it but should be considered when evaluating.
Yes

Fonality Is The Final Answer

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)
I own/operate an independent insurance agency and rely heavily on our phone service/system. I have been using Fonality for over 3 years now and couldn't be happier with my decision. Prior to choosing Fonality, I was using a hosted PBX system that was incredibly robust, but outdated and running on an NT Server. When I looked into upgrading the server and software, the price for my small business was over $20K, which was way out of my budget for a 4 person office! This is when I decided to go on the hunt for a VoIP Solution. I called many 3rd Party Phone Vendors and heard all the war stories about VoIP... The Instability, The Poor Voice Quality, The Inability To Guarantee QoS over public internets, etc... Thankfully, I did my own research, tested 10+ Companies/Products, and made the wise choice to go with Fonality VoIP. Not that VoIP can't have it's issues, but in my opinion, most of what I heard were merely scare tactics in an effort to get me to buy extremely expensive hosted solutions. Needless to say.... I've had a hiccup or two along the way, but I've never looked back! The VoIP Features and Value, far outweigh the few hiccups I've had!! Again, I actually demo'd 10+ systems prior to selecting Fonality.... And Pound-For-Pound, none of their competitors could touch their Robust amount of Features and their Overall Value!! I am one happy Fonality/VoIP customer!
Value, Price, Quality, Usability, Feature Rich, Robust, Customization, Excellent Integration, Cloud Based Automatic Updates/Upgrades
Small Charge for Virtual Extensions (2 Included), Heads Up Display (HUD Classic) can be unstable at times, Foreign Tech Support, If Internet Goes Down VoIP Goes Down
Yes

Great businesses with strong IT Fonality

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)
I had some experience with Asterisk at a previous job as well as Avaya. When it came time for our legacy digital phone system to be replaced, we looked at several, including big names like Cisco, Avaya, and others not quite as large, like Mitel. Price point for Fonality was ridiculously low compared to others, even with redundant hardware. Installation team was great (Ricoh USA, who is their primary reseller now). One of the only major problems I can report is with occasional dropped calls. Others who have complained about reliability and service probably brought many of their problems on themselves by trying to save a buck with SIP trunking or a cut rate telco provider. Do you really want your phones going over your Internet? Unless you live in a big metro area and have rock-solid Internet that never goes down, never has any speed issues, and you have a strong networking team able to implement QoS, etc., do not use SIP. These people who use SIP and blame Fonality are barking up the wrong tree. Finally, the only reason I gave "Reliability" a 4 instead of a 5 is that we had occasionally memory leak issues. You can't expect much less from something that relies heavily on Java. We upped the memory and would reboot about once a month off-hours, but the problem was fixed with an update eventually (updates / upgrades included with maintenance).
Inexpensive, highly configurable in an easy web interface, stable open-source core, outstanding features *included*
Customer service and support is sometimes not the greatest, but not nearly as bad as some others have made it out. IT staff with strong networking and telephony experience is a must if you implement this system.
Yes

Fonality is not good

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5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
2.2
Average: 2.2 (1 vote)
Fonality has been a disappointment since the massive purchase years ago. Several of the promised features never came to fruition. The customer service is way too slow and the people who do answer the phone are rude.
The phones work most of the time
The system does not do what was promised when I purchased it. They keep promising that it will soon... Customer service is horrible! They don't care about the customers.
No

Fonality seems like a smaller firm that's trying to do big things ....

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
3.2
Average: 3.2 (1 vote)
Honestly, if you're a company with a good, reliable standard PBX system and you're thinking of making the move to VoIP primarily to save money? I'd recommend you think long and hard before switching. As an I.T. professional with 20+ years of experience, I've heard so much hype and pressure applied to move everyone to VoIP. "It's the future!", they all say, and they tout the flexibility and features, plus the claimed cost savings. Well, you get what you pay for with this stuff. Our company runs both Fonality and a regular PBX using a dedicated T1 circuit in tandem right now. Fonality certainly winds up costing less, and that's ultimately why we'll likely end up 100% moved over to it, within the next year or two. Unfortunately, we have far more issues with calls not completing correctly and calls dropping than we ever have on the regular PBX system. I'd say at least twice a day, in our small office, someone complains they dialed an extension and heard only strange noises or clicks on their end of the line (even if it rang on the other end). Fonality generally likes to write this off as "bandwidth issues" when questioned about it, yet we're on a 50mbit cable modem connection that consistently checks out as giving us at least what we pay for in upload/download speeds. Fonality's HUD software is another regular source of frustration. Because it really makes such things as multi-party conferencing easier, as well as giving a visual phone directory that lets you view at a glance if someone is actually in a call, people tend to rely on it as though their phone wasn't usable without it. Unfortunately, it's far from being as reliable as the phone itself. For example, the Mac OS X version has a number of issues running properly right now if you're on the latest version of Java 7. And I've regularly had problems with users of the Windows version where the software just quits launching. You click on it and it acts like it's going to run for maybe 2-3 seconds and closes down. A full uninstall and reinstall doesn't fix it. (Not even sure what causes this, although I'm starting to guess it may be related to people with multiple monitor setups with portable computers. If they have the HUD running on a 2nd. or 3rd. display and then sleep or shut down the laptop and take it someplace -- using it where the extra displays aren't attached, it may get the HUD software confused?) And as others have noted, tech. support is spotty at best. We've occasionally had problems where settings we made to our configuration were lost or reverted to older ones after the Fonality server required a reboot to fix an outage or other issues. We eventually found out Fonality synchronizes those settings with other servers in multiple geographic regions and sometimes, that synchronization seems to fail on their end (often not even getting noticed for weeks at a time, until someone calls in with an issue of lost settings like we've had). I've put in tickets that didn't even get a reply for 24 hours or more, followed by a brief and unacceptable answer. The only good resolution came about with phone calls to high up heads of divisions within Fonality, who'd wind up apologizing to us and getting things fixed very quickly (until the next issue). All in all, I like a lot of the functionality Fonality tries to offer and the pricing is good. But I can't really recommend them to companies who rely a lot on their telephones and use a lot of the advanced features (conference bridges especially). It will result in a lot of frustration, especially with salespeople trying to do business by phone all day long.
Reasonably priced and phone handsets used with it are decent enough. Good call clarity when it's working properly and bandwidth is sufficient.
HUD software is full featured but troublesome. Reliability is a problem, and the help desk for support tickets stinks. Getting real solutions or answers requires escalation and preferably a direct contact who is high up in the company.
No

Fonality Service

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Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)
we have had their service for over a yr, its very unreliable, drops calls, call clarity is horrible. their servers go down at least once/twice a month sometimes for several hours during which your entire phone service is down.
features are decent
we have had their service for over a yr, its very unreliable, drops calls, call clarity is horrible. their servers go down at least once/twice a month sometimes for several hours during which your entire phone service is down.
No

Great, responsive customer care

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)
It took my company a while to figure out our exact needs. Our rep Brian worked with us very closely to figure out our exact needs. Now, we have a very reliable hosted service. We add and remove products as needed with ease. Our users are very happy with the service.
very reliable, great team of customer care
a bit pricey for services offered
Yes

Pages

Fonality

Plano , TX
United States
2004Year Founded
64%Recommend
51User Reviews
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Overall Rating

3.8195
3.92
82%
71%
79%
69%
78%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

When it comes to business phone systems, Fonality has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, Fonality provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.

 

the rub

The Rub

Fonality is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:

The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.

The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.

The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.

All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.

bottom line image

Bottom Line

For top-rated and award-winning business phone service (and additional communication services), Fonality has the solutions businesses need. For their business phone systems, Fonality ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.

Fonality also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.

award image

Awards

Fonality has received the following awards:

  • Internet Telephony Product of the Year 2016
  • Unified Communications Product of the Year 2016
  • TMC Contact Center Technology Award 2016
  • TMC Labs Innovation Award for Unified Communications 2016
  • TMC Communications Solutions Product of the Year Award 2016
  • Network Products Guide IT World Awards 2016
  • Stratus Award 2016
  • The Golden Bridge Awards Business World Best 2016
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Our Two Cents

When it comes to business phone systems, Fonality delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.

Plan Info
Plan Name Essentials
Plan Summary The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
  • Unlimited Calls
  • Auto Attendant
  • 24/7 Customer Support
  • Unlimited Basic Queues
Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $19.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $14.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Professional
    Plan Summary All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
    Key Features
    • Unlimited Calls
    • HUD UC Software
    • On-Demand Recording
    • 24/7 Customer Support
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $19.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ultimate
    Plan Summary All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
    Key Features
    • Voicemail Transcription
    • 24/7 Customer Support
    • Unlimited Calls
    • Advanced Queues
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.99
    Promo Price N/A
    Price Disclaimer Per user, per month
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $34.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $29.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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