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Cyclix Networks Reviews

Cyclix Networks is a leading global provider of VoIP telecommunications services for the business community. Products span a broad range from SIP-trunking products for clients with their own onsite systems, all the way to fully managed customer premises PBX phone systems and telephones for those looking at turn-key solutions. The Cyclix NPlus™ Network driving all these products is a fully redundant switching architecture designed to offer 24x7 non-stop mission critical services for the Enterprise, no matter how large or small, all at a very competitive price.  

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Editorial Review

The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that provides quality services to its customers. The company was founded in 2004 and is currently headquartered in New Hampshire, where its primary focus is quality VoIP communications to its user base. What will be covered here today is a review of the VoIP technology owned by the company as well as positives and negatives when it comes to its market presence. 

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I've been involved in every step of the process of replacing a myriad of phone systems that we maintain between about 18 sites. We wanted a unified solution for all our locations regardless of state lines and network capabilities. Cyclix has taken care of that in spades. We're operating multiple voip lines on 1mbps pipes over VPN tunnels and the quality of the audio is still there! Our old phone bill has already gone down enough to cover 2/3rds of what we pay for our new service and there are still multiple lines to cut over from the old vendor that would more than cover the cost of monthly operations. Support is readily available and dedicated to making sure problems get solved while you're on the phone, not during a callback when it gets escalated to a higher level technician. All tiers of support are pleasant and knowledgeable at their level of proficiency. I'm not quite sure the feature set would be capable enough for an enterprise grade operation but you'd probably be running your own in house system at that point anyway. For an SMB company, everything you'd need is available and running out of the gate. The only issues I have at the moment are with phone quality and training. The Polycoms we've received seem to have a higher than normal failure rate but we've received replacement devices promptly and they come preconfigured. Your mileage may vary, but it might be worth considering using a Cisco phone system to get a more stable desk set. The training program was recently designed and could use some work. I think once they get the kinks worked out, there could be a lot of benefit there, but it's not quite up to snuff yet. It's also worth noting that we haven't had a single service outage during our time with them. Overall I'm very pleased with our service and would definitely chose them again for our phone system.

ease of use, solid support, pricing, network efficiency
training, desk phone QA issues
Yes

Cyclix Networks

Gilford , New Hampshire
USA
2005Year Founded
100%Recommend
1User Reviews
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Overall Rating

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Service Locations

  • United States
VoIP app

The Skinny

Telecommunications companies pride themselves on delivering in-demand quality communication services to customers in high-density areas, and Cyclix Networks is no exception in that regard. Their SIP trunking capability enables users to communicate across vast distances between global locations via SIP switches. SIP is a protocol that’s part of their VoIP architecture, and enables telecom companies to stream multimedia services (including voice and video conferencing) into single paths through IP connections. Their flagship product is Business-Connect, which offers several features that put Cyclix Networks ahead of their competitors. Businesses can easily scale and custom-tailor Cyclix’s available technologies based on three basic plans: 

  • SIP Trunking Plan – For use by small and medium sized businesses. 
  • Enterprise Plan – A usage-type model that revolves around enterprise-level organizations. 
  • Business-Connect – Available at no capital expense. Provides telephones, VoIP services and a managed IP-PBX. 

​Cyclix’s SIP products are known to be extremely reliable. Whenever call sessions are initiated between users, there is little to no likelihood that the calls will be dropped due to the numerous routes available. Quality of service in regards to calls is excellent as there is no poor quality. 

The company’s Business-Connect platform provides secure communications through the VectorX Session Border Controller. With this feature, there's a very unlikely chance that intruders would be able to hijack telecom sessions between users. The border controller prevents outside parties from being able to dial into the session. Instead, only actual users will be able to communicate with others through Cyclix-controlled switches, preventing third parties from hacking into the session. 

Business-Connect is able to process numerous transactions at a time without dropping any calls that are in-session thanks to its fault tolerance feature. Any location in the world that has Business-Connect as part of their infrastructure will take the route that has the lowest cost, and possesses redundant routes in the event that one or more routes fail. 

Additionally, the company’s customer service support is unparalleled. Cyclix Networks will even send field techs on site to assist in firewall integration, enabling a company to transition seamlessly once the SIP infrastructure is in place. The help desk and remote support teams also provide support and adapt their services according to their client's needs. 

Best of all, the Business-Connect platform is cost efficient. No matter the scale, it will always be affordable to the prospective buyer at reasonable prices. Cyclix Networks’ no capital expense package is what makes the company’s products lucrative attractions for those organizations seeking a quality telephony system. When it comes to bandwidth, internet service providers typically like to throttle IP service availability once an entity reaches its bandwidth cap. Cyclix Networks breaks that boundary by making use of available IP connections more efficient and by prioritizing VoIP data over corporate data.

the rub

The Rub

Even with the amount of telecom capabilities that saturate the market, there are obstacles encountered whenever new technologies emerge. Cyclix Networks addresses several issues that lay at the forefront of VoIP-based communications where: 

  • Costs are exorbitantly high when it comes to providing multimedia communications services. Classic examples are ISPs capping data rates and charging extra in the event a client goes over the allowed amount as per the contract, or third parties hacking calls and running extra minutes to push expenses upward. 
  • Issues with reliability when it comes to the stability of the calls. 
  • Technical support is not up to standard; telecommunications companies do not put forth enough effort when it comes to tending to their customer's needs. 
bottom line image

Bottom Line

Cyclix Network's VoIP capabilities via Business-Connect is a worthwhile investment. Certain companies may think that telephone services are no longer required. In fact, they're in greater demand than they have ever been before, where organizations are working very hard to keep pace with their competitors and providing the best service possible. In summary, small and large businesses would stand to benefit from the perks that this company’s technology is able to provide.

Plan Info
Plan Name Business-Connect
Plan Summary Cyclix Network's Business-Connect™ telephone system & service offers both small and large enterprise clients a state of the art, integrated IP-PBX, VoIP phones, and telecommunications service at no capital expense. Business-Connect™ enables the client to take advantage of the features that VoIP telephony offers in a plug-n-play, no risk, no capital expense package. At the same time the client side-steps all the perils associated with hosted VoIP services.
Key Features
  • Free PBX/phones included
  • Expert 24/7 support
  • Firewall integration
  • Voice QoS
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $17.95 - $39.95
    Promo Price N/A
    Price Disclaimer Pricing discounted based on volume
    Setup Fees $150.00
    Activation Fees Free
    Number Porting Fee Yes
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    $17.95 - $39.95
    	
    Toll Free
    Setup $9.00
    Monthly $2.25 /mo.
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly $14.95/mo.
    Included Pages 40
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name SIP Trunk Plan
    Plan Summary The Cyclix Networks “SIP Trunk Pricing Plan” provides small and medium enterprise business users incredible price per minute rates. This plan allows the customer to take full advantage of all the features and flexibilities that SIP-Trunking offers to the world of communications when combined with an IP-PBX or VoIP enabled legacy TDM PBX. Cyclix Networks’ industry leading redundant N-Plus™ architecture ensures your ability to communicate with your customers. In addition to Cyclix Networks’ N-Plus™ redundant network, our failover feature allows users to route their service through alternate numbers, in the event Internet, PBX or SIP Trunks are unavailable. The SIP Trunk Plan is an excellent choice for the small to medium size business user, and will allow the enterprise to realize significant savings.
    Key Features
    • Unlimited DID & Toll-free
    • Free outbound mins/trunk
    • Build your own plan
    • Unlimited inbound DID
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $17.95 - $39.95
    Promo Price N/A
    Price Disclaimer Per SIP-Trunk. Four trunks min.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Yes
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $14.95/mo.
    Included Pages 40
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 500
    Add'l Local Min. Cost $0.027
    Long Distance
    Incl. Long Distance Min. 500
    Add'l Long Distance Min. Cost $0.027
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Enterprise Plan
    Plan Summary The Enterprise Pricing Plan is intended for large volume users that connect to Cyclix Networks via their own VoIP switch. Clients that fit this profile tend to be call centers, carriers, and/or large enterprise users. Clients that have sufficient volumes and can qualify for this plan receive very aggressive pricing. Further, the plan is a one-stop shop for all telecom services, including bulk DID, toll-free numbers, LNP services, and 911 services.
    Key Features
    • One-stop shop
    • Built for large volumes
    • Aggressive pricing
    • Expert 24/7 support
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $17.95 - $39.95
    Promo Price N/A
    Price Disclaimer As low as, per min. $300 MMC
    Setup Fees $0.00
    Activation Fees Free
    Number Porting Fee Yes
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.02 /min.
    Faxing
    Setup N/A
    Monthly $14.95/mo.
    Included Pages 40
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.018
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.018
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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