Fuze describes itself as a global carrier network. Despite this fact, it does not lose focus on the fact that serving the local market is of paramount importance as far as the success of a business is concerned. For instance, Fuze offers local dialing tones for the region that callers call from even in the case where the service is being routed through an overseas data center. This feature is key in maintaining a geographical identity, which is of utmost importance to customers in most cases even when the business is benefiting from the worldwide network.
The company also provides a consultancy service. This service looks to assist the customers in designing and implementing optimum communication services to meet their needs. The service is not only about finding the right Fuze tools but also entails integrating these tools with other systems.
Being a cloud-based VoIP service system, Fuze Voice does not require extra networking hardware and plugs into most SIP-ready (Session Initiation Protocol) endpoints through a local area network or a wide area network (LAN/WAN). It works as a quick solution without involving carriers or communication companies by offering unlimited worldwide calling at a standard subscription rate and provides high definition audio on all devices. Fuze claims to cater for the biggest number of countries within one unmetered package of any provider.
Upon stepping outside the sphere of established telephone carriers and standard telephone networks, quality of service and security become major concerns. Fuze has gone to great lengths to ensure that such worries are eliminated or minimized to a great extent. Voice and all the services that are offered by Fuze run from a worldwide network of data centers that are fully redundant. Fuze also offers an almost perfect uptime on all the services it offers unlike most of the other available telephone services. Its network facilities are fully managed, eliminating maintenance costs.
The voice function is simply a part of a larger system. The Voice-over-IP (VoIP) functionality comprises out of the box integration with a complete set of other collaboration and communication tools such as web conferencing, instant messaging (IM), high definition video calling, email, text messaging, as well as other desktop sharing tools. Versioning and markup tools support application and high definition screen sharing, allowing different individuals to collude and work together on similar document copies in real time even when they are in separate rooms or even different countries. In addition to facilitating internal communications, Fuze applications also come in handy in the contact center, exhibiting seamless switching between applications from a given control dashboard in real time. Therefore, when the need to send an offer or a document to a client arises, a user can simply send an email or text message with one click, or if help is needed from a client, the user can send an instant message without messing up the conversation's flow.