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Home > All Providers Reviews > Centurylink

CenturyLink Reviews

CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price.

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Users Average Rating

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charging for services not provided

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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1
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1
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Average: 1 (1 vote)

I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. TWICE! Therefore the service was never hooked up. I continued on with spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? WORST company & customer service EVER!! Almost a whole year of harassment from this company & still have gotten NO where!

Not one!
Their lying, deceitful fraudulent, thieving ways
No

RUN FAST & RUN FAR, WORST SERVICE EVER!

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2
Average: 2 (1 vote)
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Average: 2 (1 vote)
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1
Average: 1 (1 vote)

It can get worse than Comcast/Xfinity & CenturyLink is it. Their modem drops signal MULTIPLE MULTIPLE times every day. "Customer service" mocks you & then "accidentally" disconnects you. Smoke signals are more effective than this worthless company's service.

None
Horrible service, even worse customer service
No

Company refuses to take accountability for poor service

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

When its worked, its been fine, and was the only option for a while. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. This is a company who refuses to accept accountability and responsibility.

They were the only ones available at my house
See review
No

Horrible company

user_review
1
Average: 1 (1 vote)
1
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1
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1
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1
Average: 1 (1 vote)

I called the customer service number 800-244-1111 to ask a simple question about my service. I was on the phone 45 minute and talked to 3 people and was then hung up on. No-one knew the answer to my question and one representative told me there were no services connected to my account.That's nuts! I am using the services and I am getting billed for them each month. Centurylink customer service is horrible. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. This would not happen with free enterprise. So much for regulation! It took me 4 months just to get I'm internet connected. they kept messing up the installation! I then had to make reversal phone calls because there were billing problems! This company is terribly incompetent! How are they allowed to stay in business? Everywhere I look they have terrible reviews!

None
Bad everything!
No

DEPLORABLE

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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1
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1
Average: 1 (1 vote)

I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). I would feel guilty recommending this service even to my worst enemy. Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. Assistance that is serviced is only half-completed and ineffective. Nothing has been followed through to completion. This is absolutely REPREHENSIBLE. RUN AWAY.

None whatsoever.
Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. Assistance that is serviced is only half-completed and ineffective. Nothing has been followed through to completion. This is absolutely REPREHENSIBLE. RUN AWAY.
No

Worst Experience EVER

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Average: 1 (1 vote)
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The absolute worst experience I have ever had with a company. I spoke with 10 different people and nobody was able to help me until the 11th person I talked to was able to figure out what was going on. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. Come to find out my service was not connected the day they said I was to receive service, and whenever I called for help, no one was able to pull up my account. I asked if I needed to be home for service to be set up, and I was told, "No, service will automatically be set up," it wasn't. The first time I called to figure out what the issue was, I called and was on the line for 20 minutes, and was hung up on. When I finally got a hold of someone that was willing and able to help me ( the 11th person), they let me know that they weren't able to send a tech out to install the service for another month.

Free Installation for the inconvenience
Employee's do not know how to resolve the issues and transfer you to someone else when they don't want to deal with the issue. Making you have to explain yourself multiple times.
No

Beware of the 2 year contract

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2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

While waiting for my two year contract to be finished, I moved to an area with free Internet. Yeah Google! I had to change my address for billing purposes which I later found out restarted my two year contract. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. I think they told me this is just so I'd stop bothering them. I called when my original contract was up and canceled. I confirmed there would be no charge. I week later I got an email for $170 cancellation. I called again and surprise there are no notes and nothing they could do. When I changed my address my two year contract started over . I didn't sign anything agreeing to this I'm not sure how they get away with this. I was a customer for over eight years. When I moved again I would've signed up with them but not now.

Reliable service
Automatically sign you up for two years contract
No

Stay clear of these criminals

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Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. Please stop giving your business to this company, they need to be shut down ASAP.

Nothing. Horrible experience from installation, to customer service, to service cancellation. CRIMINALS
Everything imaginable. STAY AWAY.
No

Worst internet providers ever!!

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Century link is the worst internet ever. There customer service is terrible. They have slow speeds for too much money. They will keep raising your rates. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. How can anyone get a head if you won't let them.

None
Everything
No

The worst ever

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1
Average: 1 (1 vote)
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We have had the worst experience with CenturyLink, do not bundle anything
with them. When we moved they promised that they could give us internet at
our new location and that my internet and tv would be on hold and I
wouldn’t be charged until it was completed, well they came out three times
because in fact I cannot get their service at my new location. So when I
finally got my entire account disconnected they credited my account over
$300, even gave me a reference number and confirmed I was closed and had a
zero balance, this was on 11/28/16 on 12/21/16 I receive what they are saying
is my final bill of $336.84 I then called immediately and spoke to the
dispute team and they said that the credit was rejected because they already
paid direct tv when they all knew I had no services at all. I was then
transferred to the escalation team where they discussed with me that they
would be in touch with direct tv and if there was any other needed attention
on my part they would let me know. Here we are on 10/5/17 I’ve never heard
from anyone almost 10 months later so I assumed they finally got it resolved
until I was contacted that CenturyLink has put a collection on my credit! I
am almost 50 years old and have never had a collection. I’ve spent
countless hours talking to everyone as to why I wouldn’t be contacted to
let me know that in fact they were holding me responsible for the charges
which is bs! All corporate could say is I’m not sure why our financial dept
wouldn’t send anything out or call because even corporate agrees that
something should have went out. I told them that I was not paying for
something that they knew I didn’t have, every person that I have spoken to
just says you owe the money and that’s that. I try asking why would I be
credited with a reference number for someone to just overturn it, nobody can
answer me! This company is trying to get money out of a customer that they
are well aware thy don’t deserve. I’m so frustrated with them and would
never recommend them to anyone, I feel like they are just totally bullying me
into paying something that I shouldn’t have to!

None
The are the worst with customer service that I have ever dealt with
No

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CenturyLink

Monroe , LA
United States
1981Year Founded
0%Recommend
26User Reviews
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Overall Rating

1
1.42
21%
22%
20%
22%
28%

Service Locations

  • United States
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The Skinny

Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make.

International calling plans are also offered by CenturyLink, with over 100 countries to choose from for unlimited calling. CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries.

CenturyLink also offers mobile phone plans that are powered by Verizon. Make calls on the go without fearing lost calls or choppy connections. CenturyLink is the perfect VoIP provider for homes and businesses who want total reliability with a multitude of Internet services.

Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. Their phone services boast clear and reliable connections with no dropped calls. They offer VoIP services with the same convenience and advantages of a landline with the features and pricing of VoIP service, to give out the best of both worlds.

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