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ShoreTel vs Windstream
Compare ShoreTel vs Windstream. Find out whether ShoreTel or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 10 Reviews
- 4 Reviews
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
- Headquater Country:
- Founder Year: 1996
- Website: windstream.com
- Headquater Country: United States
- Founder Year: 1997
Users Average Rating
Recent User Reviews
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.
I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.
This is an awful company. No ethical standards at all. They were charging our church $240/month for VOIP phone services for years. We finally switched to Phone.com for $140/year! Not to mention the fact that when I called to disconnect services, they told me there was a 30 day notice, which means they were going to charge us for nearly 2 more months of service despite the fact that the number would already be ported to the new provider and we would no longer be using Windstream. Thieves.