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ShoreTel vs Windstream
Compare ShoreTel vs Windstream. Find out whether ShoreTel or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 10 Reviews
- 6 Reviews
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
- Headquater Country:
- Founder Year: 1996
- Website: windstream.com
- Headquater Country: United States
- Founder Year: 1997
Users Average Rating
Recent User Reviews
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.
We have an office with about 12-15 users (some are part-time so it depends on who is in). We are a legacy Broadview user. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. I learned this from a Windstream employee when I called for technical support. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. After installing the new product the external contacts did not port over. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. Separately, a Windstream sales person recently tried to conn us into a five-year contract. We are looking for a new provider right now!
Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …