close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Windstream Reviews

Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television. They also offer a variety of bundled packages for residential and business customers.

Get a Free VoIP Quote

Only a few simple steps. (Step of 5)

You are requesting a quote and other information regarding your telecommunications needs.

Please refer to our Privacy Policy or Contact Us for more details.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

After 2 Years of Opportunity to Stabilize Service for Our Business, they Charge us $3600+ for Cancelled Contract

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …

Their headquarters is far enough way that we aren't faced with the sulfuric stench of their existence. They are in Chapter 11 (and asking for extension of Chapter 11 protecting into late 2020) ...
Unstable internet service. Dysfunctional internal communications. Terrible customer service. Refuses to drop $3600+ in contract cancellation fees after two-plus years of well-documented failure to meet their contractual obligations to us.
No

Would not recommend to my worst enemy

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.

Satan himself doesn’t appear to work here (any longer)
Draconian policies. Mindless worker-bee automatons for customer service. Truly evil.
No

Never Again

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

This is an awful company. No ethical standards at all. They were charging our church $240/month for VOIP phone services for years. We finally switched to Phone.com for $140/year! Not to mention the fact that when I called to disconnect services, they told me there was a 30 day notice, which means they were going to charge us for nearly 2 more months of service despite the fact that the number would already be ported to the new provider and we would no longer be using Windstream. Thieves.

The service worked fine.
Outlandish prices. Shady company.
No

One Big Thief: NOT getting Again at all

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

They are the Biggest Liar. 1. Website said, Free Modem and $39.95. Got Bill for $69.95. They Charged me $9.95 for Modem (which was included) Also charged me phone line which was never Mentioned in website. Completely scam and I will Never go Back to them

Network is Good No Issue
Biggest Liar | SCAM people with Fake price on website
No

Horrible company

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

I would provide 0 for all the 1s above if I could.

I googled Windstream today. I call the number on the screen that says I can
call for internet and phone additions/service. I want to add a phone line to
my existing business account.
I call the number. A man from another country answers. He says he cannot
help me, and gives me the "service" number. I hang up and call the number -
855-575-7607. I need option 3 to add phone service. I press option 3
multiple times, only to have it continue to loop and offer me the same 4
options (this has happened to me on other occasions before today). I call
the first number back from the website, to ask to be connected to someone who
can help me spend more money with a worthless company. This time, I get a
lady from a foreign country. She cannot help me. She says over and again,
that she is not with Windstream....wait, isn't this the number I called from
the Windstream site? She cannot have someone call me back, she cannot
connect me, and she cannot help me. Beyond frustrated at this point. I then
call the local St. Louis number, whereupon I do get an American who provided
the help that was needed in the first place.

Unfortunately, this is not the first massive communication I have had with
Windstream. If I can switch all of our business accounts, I will do that as
soon as possible. If you have a choice, do NOT choose Windstream. Run far
and fast.

None.
See above. Don't use them if possible.
No

Windstream

Little Rock , AR
United States
1997Year Founded
0%Recommend
5User Reviews
Get Quote

Overall Rating

1
1.4
40%
52%
44%
20%
28%

Service Locations

  • United States
VoIP app

The Skinny

Windstream's Flex Phone service offers unlimited local calling for $35 a month; you also get 100 nationwide calling minutes, with additional minutes in automatic 100 minute increments (of $5 each). With the Unlimited Phone plan, you can pay $50 for unlimited nationwide calling.

Business customers can bundle their internet and phone service together for $100 a month for high speed internet and unlimited local and long distance calling. With this Windstream package (poetically named the Unlimited Local and Long Distance Calling & High Speed Internet package), you also get some value added features, like fax-to-email.

Windstream has an incredible amount of services (really - a lot!) and the prices may vary based on your location. However, Windstream does make one great promise to its residential customers: a Lifetime Price Guarantee. If you bundle digital TV, internet, and phone service, you'll never pay more. We just hope the promise means you won't have your price increase.

Recent Reviews

Jive logo
5
Jive VoIP

I have been using Jive for about 15 months and encountered no problems. When I first started to set up the dial plans I had questions and called...

February 21st, 2020 - volume124
nextiva logo
1
Nextiva

Nextiva was amazing and promised everything we asked for as if our requirements were the simplest thing they had ever seen. This was not a surprise...

February 21st, 2020 - JustanITdude

Most Recent Blog Posts

VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020
employee using mobile phone for international call
5 Best VoIP Service Providers for Low-Cost Internationa...

Have you ever cut a long distance or international phone conversation short with either a client or a remote employee because you were worried about racking up a hefty phone bill? If you frequently...

Jan 03, 2020