close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Windstream Reviews

Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television. They also offer a variety of bundled packages for residential and business customers.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Would not recommend to my worst enemy

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.

Satan himself doesn’t appear to work here (any longer)
Draconian policies. Mindless worker-bee automatons for customer service. Truly evil.
No

Never Again

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

This is an awful company. No ethical standards at all. They were charging our church $240/month for VOIP phone services for years. We finally switched to Phone.com for $140/year! Not to mention the fact that when I called to disconnect services, they told me there was a 30 day notice, which means they were going to charge us for nearly 2 more months of service despite the fact that the number would already be ported to the new provider and we would no longer be using Windstream. Thieves.

The service worked fine.
Outlandish prices. Shady company.
No

One Big Thief: NOT getting Again at all

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)

They are the Biggest Liar. 1. Website said, Free Modem and $39.95. Got Bill for $69.95. They Charged me $9.95 for Modem (which was included) Also charged me phone line which was never Mentioned in website. Completely scam and I will Never go Back to them

Network is Good No Issue
Biggest Liar | SCAM people with Fake price on website
No

Horrible company

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

I would provide 0 for all the 1s above if I could.

I googled Windstream today. I call the number on the screen that says I can
call for internet and phone additions/service. I want to add a phone line to
my existing business account.
I call the number. A man from another country answers. He says he cannot
help me, and gives me the "service" number. I hang up and call the number -
855-575-7607. I need option 3 to add phone service. I press option 3
multiple times, only to have it continue to loop and offer me the same 4
options (this has happened to me on other occasions before today). I call
the first number back from the website, to ask to be connected to someone who
can help me spend more money with a worthless company. This time, I get a
lady from a foreign country. She cannot help me. She says over and again,
that she is not with Windstream....wait, isn't this the number I called from
the Windstream site? She cannot have someone call me back, she cannot
connect me, and she cannot help me. Beyond frustrated at this point. I then
call the local St. Louis number, whereupon I do get an American who provided
the help that was needed in the first place.

Unfortunately, this is not the first massive communication I have had with
Windstream. If I can switch all of our business accounts, I will do that as
soon as possible. If you have a choice, do NOT choose Windstream. Run far
and fast.

None.
See above. Don't use them if possible.
No

Windstream

Little Rock , AR
United States
1997Year Founded
0%Recommend
4User Reviews
Get Quote

Overall Rating

1
1.25
45%
60%
45%
20%
25%

Service Locations

  • United States
VoIP app

The Skinny

Windstream's Flex Phone service offers unlimited local calling for $35 a month; you also get 100 nationwide calling minutes, with additional minutes in automatic 100 minute increments (of $5 each). With the Unlimited Phone plan, you can pay $50 for unlimited nationwide calling.

Business customers can bundle their internet and phone service together for $100 a month for high speed internet and unlimited local and long distance calling. With this Windstream package (poetically named the Unlimited Local and Long Distance Calling & High Speed Internet package), you also get some value added features, like fax-to-email.

Windstream has an incredible amount of services (really - a lot!) and the prices may vary based on your location. However, Windstream does make one great promise to its residential customers: a Lifetime Price Guarantee. If you bundle digital TV, internet, and phone service, you'll never pay more. We just hope the promise means you won't have your price increase.

Recent Reviews

italkbb logo
1
iTalkBB

I've used ItalkBB TV+phone for almost 10 yrs. I paid for $180/yr. The phone line is useless, but if you only want Chinese TV, it's same price....

August 16th, 2019 - doubleFun
magicJack logo
1
magicJack

This product is awful!! Save your money. I have bought this device a few times over the last 10 years and you would think they could get it right by...

August 16th, 2019 - Bobbeck

Most Recent Blog Posts

Professional Email Address
Tips For Choosing a Professional Email Address

If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...

Apr 01, 2019
Best Twilio Alternatives
Best Twilio Alternatives in 2019

Twilio is one of the most popular ways for businesses who want to use an API to make their own phone communication systems to work with their websites. If you want to use customized phone apps on...

Mar 31, 2019