I would provide 0 for all the 1s above if I could.
I googled Windstream today. I call the number on the screen that says I can
call for internet and phone additions/service. I want to add a phone line to
my existing business account.
I call the number. A man from another country answers. He says he cannot
help me, and gives me the "service" number. I hang up and call the number -
855-575-7607. I need option 3 to add phone service. I press option 3
multiple times, only to have it continue to loop and offer me the same 4
options (this has happened to me on other occasions before today). I call
the first number back from the website, to ask to be connected to someone who
can help me spend more money with a worthless company. This time, I get a
lady from a foreign country. She cannot help me. She says over and again,
that she is not with Windstream....wait, isn't this the number I called from
the Windstream site? She cannot have someone call me back, she cannot
connect me, and she cannot help me. Beyond frustrated at this point. I then
call the local St. Louis number, whereupon I do get an American who provided
the help that was needed in the first place.
Unfortunately, this is not the first massive communication I have had with
Windstream. If I can switch all of our business accounts, I will do that as
soon as possible. If you have a choice, do NOT choose Windstream. Run far