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ShoreTel vs Vestalink

Compare ShoreTel vs Vestalink. Find out whether ShoreTel or Vestalink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel and Vestalink and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 10 Reviews
  • 29 Reviews
4.3
4.3

Overview:

ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...

Vestalink (formerly Intelafone) offers you home phone service for $8.25 a month. With Vestalink service, you get unlimited calls anywhere in the continental US and Canada. Vestalink doesn’t require a contract and Vestalink gives you your first...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996
  • Website:
  • Headquater Country:
  • Founder Year: 2010

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.

BarbaraG July 1st, 2015

Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.

BarbaraG June 15th, 2015

Horrible company who won't port out your number -- as required by law -- when you try and leave. Been trying to get a number away from them for over 2 weeks now, and not happy with them passing the blame to others.

daveh April 3rd, 2019

Customer for over 3 years. When it works, it's great, but you can expect issues several times a year and they can be catastrophic when they occur. Unfortunately, customer service is email only - you get an instant reply that they acknowledge the inquiry, but days go by without a response or solution. My last issue lasted 4 days and by pure luck, I found a disgruntled former customer who had the same problem who posted the fix before leaving them. I have done the same. They are old and tired and there are better solutions out there.

VOIPeep April 11th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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