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ShoreTel vs OneSuite

Compare ShoreTel vs OneSuite. Find out whether ShoreTel or OneSuite is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel and OneSuite and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 10 Reviews
  • 1 Reviews
4.3
5

Overview:

ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...

OneSuite provides a unique selection of VoIP products both for you residential and business VoIP needs. Their payment and usage plans, while very different from those of their competitors, may prove to be the best and most intuitive plans for you...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996
  • Website:
  • Headquater Country:
  • Founder Year: 1999

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.

BarbaraG July 1st, 2015

Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.

BarbaraG June 15th, 2015

I've been using onesuite since 2010 and i rarely have problems with their service, i'm using their voip and fax service. I used to subscribe to their call-forwarding service but cancelled the number since I no longer travel overseas. Their customer service representatives are all very accommodating and helpful, although waiting time can take up tp 15 minutes. my only complaint is sometimes my account would be logged out of the voip app for no reason and without notification, causing me to missed some calls. but overall the reception and quality of the calls is good and they don't have a monthly fee so there's that. unlike other services where i'm required to pay 12-15 dollars a month for a service that i'll seldom use.

susanjones95 November 17th, 2019
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

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Have phone support as support with this company is only done through email or a chat system and you never receive a fix for the issue, they only want...

July 22nd, 2020 - Tom Chapman

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