Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs Layer Four Solutions
Compare Improcom vs Layer Four Solutions. Find out whether Improcom or Layer Four Solutions is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and Layer Four Solutions and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 3 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Note: Our site editors would caution you before using this company. We cannot recommend them.
Layer Four Solutions is a complete telecommunications company, offering broadband Internet,...
- Headquater Country:
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2009
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
We just use this service to test used IP phones so we couldn't tell you much about the reliability and features. But we sure do appreciate their customer support and low price.
I ordered Layer4 so that I would have a reliable business line. Before I received my Cisco IP phone they helped me set up my soft phone on my computer step by step, and if I got stuck on something I would call them and they gladly explained everything. Once I received my IP phone it was fully set up, all I had to do was plug it into my network and plug in the power and I had a phone. For anyone who needs a phone that comes with everything and a great support team behind it I would gladly and fully recommend Layer4. Also you never have to worry about contracts.