Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs Callture
Compare Improcom vs Callture. Find out whether Improcom or Callture is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and Callture and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 6 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Callture is a business and residential VoIP provider that delivers tools and communication services to clients of all sizes. Founded in 2004, they offer excellent prices on business phone services, virtual phone systems, and enhanced toll-free ...
- Headquater Country:
- Founder Year: 1996
- Website: callture.com
- Headquater Country:
- Founder Year: 2004
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I cancelled the service 5 months ago and they billed me 4 months later for 4 months of unpaid service and while trying to settle the fact that the service had been cancelled they billed me for another month. Make sure when you cancel that you get in writing that it is a final bill and the service has been cancelled because their staff are not reliable!!! Even change your credit card so they can't rebill you.
I've used 3 VoIP companies prior to Callture and I would say Callture is the best by far. Set up was quick and easy. Features included is exactly what I need for my business. The call recoding, hold music and conference bridge was perfect for my small business. I also saved a lot of money each month with them.