close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Improcom vs TelePacific

Compare Improcom vs TelePacific. Find out whether Improcom or TelePacific is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and TelePacific and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 22 Reviews
  • 2 Reviews
4.75
2.8

Overview:

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...

TelePacific is a business VoIP service provider that is committed to providing you and your company the communications services you need for success. They offer the top products and services in the telecommunications inductry all at fair prices....

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996
  • Website:
  • Headquater Country:
  • Founder Year: 2004

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.

vipnl October 10th, 2018

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

u920217 June 17th, 2013

Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations. The internet speed is very slow, they promise a speed and they provide different one. Also I did not get listing in the yellow pages as promised. The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit. My monthly bill should be $980.00 now it’s up to $1223.78. In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the calls. When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. Stay away from that company, they have a very slow internet speed and a lousy customer service, they will be nice until you sign a contract after that they will provide the worst customer service and they have stupid representatives who tricks you by giving you non existing rates to collect more money.

aammari September 17th, 2013

Telepacific is a great choice! This year I was given the task of installing a T1 line. I spoke with AT&T and was disappointed with their service. I found Telepacific and they were on site within a few days with a reasonable quote. We decided to go with them and it has been a good decision so far. Their service people are friendly and competent. Early on, we had a breakdown. It was resolved in a few hours with new equipment (I was told) installed off site somewhere. Since then, there have been no problems. Their customer service is easy to reach and called with updates during the installation. 

eslagle1 August 8th, 2008
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

windstream logo
1
Windstream

This is an awful company. No ethical standards at all. They were charging our church $240/month for VOIP phone services for years. We finally...

January 21st, 2019 - rbceugene
8x8 logo
5
8x8

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well...

January 19th, 2019 - guybf1

Most Recent Blog Posts

contact center solutions concept
Q&A with TCN: on Streamlining Payment Processing in...

Organizations seeking new approaches and solutions to grow their businesses and enhance employee experiences while cutting costs and delivering value to their customers should engage in collaborative...

Jan 10, 2019
voice over internet protocol phone on notepad
Competitors to Vonage in 2019

In its infancy, there were only a few providers and household names in the Voice over Internet Protocol (VoIP) industry. VoIP was introduced in 1995 with a company called VocalTec and their product...

Jan 08, 2019