Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs MyFax
Compare Improcom vs MyFax. Find out whether Improcom or MyFax is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and MyFax and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 1 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
MyFax simplifies the sending and receiving of documents for your business with their online fax service. No more paper wastage, no big clunky machines. With MyFax, you can send and receive your fax by email, or even mobile. You can use your...
- Headquater Country:
- Founder Year: 1996
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I own a small business and only need to occasionally send faxes. I didn't want to have to pay the phone company for a dedicated ring or line for a fax in our office even though fax machines themselves have come down in pricing to something extremely affordable! I found MyFax to be convenient and well priced. I initially signed up for the lowest plan of $10/month but realized that I wasn't sending or receiving faxes each and every month. I called MyFax and asked them if there was any other plan that would suit my needs. They offered me a $5 plan with up to 50 pages a month. I was really impressed with the way they were willing to work with me instead of losing me as a customer. I think MyFax is a great service- I really like how easy it is to create any file from PDF to jpg and send it anywhere. It is so simple having my own fax number and receiving faxes and confirmations directly into my email account without having to log into MyFax to check and see if I have any pending faxes. I highly recommend this company especially for individuals without a fax machine or small company's that do not use faxes on a regular basis.