With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
Apptix vs Rebtel
Compare Apptix vs Rebtel. Find out whether Apptix or Rebtel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Apptix and Rebtel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 14 Reviews
Apptix was founded in the late 90s as a collaboration between several hosted email companies. Since then, Apptix has expanded to included a variety of unified communications technology and hosted business communications service – including...
Rebtel is starting a revolution.
A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices...
- Headquater Country:
- Founder Year: 1999
- Website: www.rebtel.com
- Headquater Country:
- Founder Year: 2006
Users Average Rating
Recent User Reviews
We recently switched from a local provider of Business VOIP to Apptix. The customer support for the change over has been terrific, all US based with very smart techs. As a medium sized business, documentation has been important and Apptix is very well organized with full, clear documentation. Their web portal is also very clear and easy to use.
We operate an active commercial real estate brokerage with 25 agents that require excellent phone service and that is what we got with Apptix. We were a bit reluctant at first switching from the phone company but the economy has forced us to try new things to save money. We received a lot more than we bargained for because we made the switch mainly to save money, but we have found that the features that Apptix offers are outstanding and have increased internal and external communications and productivity. If you want to save money and increase productivity consider Apptix.
I used Rebtel for a few years and was satisfied with their service However, this year everything changed and no amount of email correspondences gave me any correctable satisfaction. I deposited $10.00 each for 2 lines. (Total :$20.00). I used those two lines to call the Philippines but only for less than 3 minutes and most times the numbers were busy. Later on I found that the first line's credits were used up. I was told that system problems caused Rebtel to charge for unconnected calls and that they would put back the credits. Never happened. Not only that, my total calls probably amounted to only 2-3 minutes. Each $10.00 was supposed to be worth 60 minutes. The second line still has $3.10 left. I checked and discovered that this second line was last used in 2017 and that was my remaining balance since 2017. So what happened to the $10.00 that I recently deposited? I wanted a live conversation with the company but was told that they would only correspond by email. Emailing was frustrating because their answer were always inadequate and did not answer the questions that I asked. Never again will I deal with this company.
I used a Rebtel number in Dec, and reached to total strangers. I tried 3 times and got the same results, was charged for these malfunctioned phone calls. I promptly cancelled my Rebtel account, which still had $24 credit left. My account had two Master Cards in it – one of them was closed/cancelled, one was active/current. Rebtel began charging the current/active card in March, when I made the switch. However, my $24 credit was refunded to my already cancelled credit card, which I had no access to it. I went back & force with numerous Rebtel reps, they all repeated the same thing – too bad, we can’t help you, you got to work with your “bank,” as shown below: “Hi Aki, We love to assist your concerned but it's already beyond our control the best thing you can do is to contact your bank to resolve this matter. Thank you for your understanding and cooperation. Best Regards, Customer Team” If you are canceling a Rebtel account, make sure use up all credit – because, if you have multiple credit cards loaded in your account, you have no guarantee they will refund your credit to your most current card. Nobody at Rebtel bothers to check which card is the most recently used – if your refund was sent to your closed/cancelled credit card, all you will get is, “too bad! Good luck with your ‘bank’!!!” with their friendly customer reps. Ugh!