Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
Apptix vs ShoreTel
Compare Apptix vs ShoreTel. Find out whether Apptix or ShoreTel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Apptix and ShoreTel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 10 Reviews
Apptix was founded in the late 90s as a collaboration between several hosted email companies. Since then, Apptix has expanded to included a variety of unified communications technology and hosted business communications service – including...
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
- Headquater Country:
- Founder Year: 1999
- Headquater Country:
- Founder Year: 1996
Users Average Rating
Recent User Reviews
We recently switched from a local provider of Business VOIP to Apptix. The customer support for the change over has been terrific, all US based with very smart techs. As a medium sized business, documentation has been important and Apptix is very well organized with full, clear documentation. Their web portal is also very clear and easy to use.
We operate an active commercial real estate brokerage with 25 agents that require excellent phone service and that is what we got with Apptix. We were a bit reluctant at first switching from the phone company but the economy has forced us to try new things to save money. We received a lot more than we bargained for because we made the switch mainly to save money, but we have found that the features that Apptix offers are outstanding and have increased internal and external communications and productivity. If you want to save money and increase productivity consider Apptix.
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.