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Rebtel Reviews

Rebtel is starting a revolution.

A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. Compared to traditional carriers, Rebtel can save you up to 95% on international calls. And Rebtel's really easy to use, too.

How Rebtel Works

Rebtel works like the international calling cards of the past - but Rebtel is much more efficient.

With international calling cards, you had to have a card. You had to have a PIN. You had to have credit on the card - and loading the card with credit was another step that you had to take all too often. But all these steps were worth it because of the amount a calling card could save on international calls.

Rebtel has made international calling much simpler.

With Rebtel, you sign up online with your cell phone number (you can also use a landline). Then, you import your international contacts to the Rebtel system. Rebtel gives you a unique local number for that international contact. You can call that international contact - at local rates. In 50+ countries (listed on Rebtel's website), you can make calls for free.You only have to pay for the local call itself. And if you have unlimited local calls, the international call is free.

Rebtel also sends the contact number to you by email and SMS (text message) so you won't lose it. If you have a smartphone, you can also download one of Rebtel's smartphone apps, for iPhone, Blackberry, and Android. You can then call Rebtel number's without having to save the contacts.

If you try to use Rebtel with a landline phone, make sure that you write down the phone numbers in your address book or Rolodex (or make sure that you give Rebtel a reliable email).

Rebtel's Low International Rates

Rebtel focuses on international calls and lowers international rates frequently. Check their website frequently to see which rates have been lowered.

We're serious - Rebtel's rates are very very low.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Worst

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Average: 1 (1 vote)
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They have the worst call service. They behave like thieves and will take money from your account without informing you.

Nothing
Calls can not be heard, extremely bad.
No

WORST APP

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1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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Please don’t waste your money. THIS is what I emailed them - Apr 19, 2021, 17:53 UTC I have used so many apps to make international calls, and so far your app has been the worst call quality. Used every which way possible, data, WiFi, phone line, called FROM different locations, different phones, called different numbers, same issue everywhere. No customer servie person to call, ONLY EMAIL!! WHAT?! Are we living in the 90’s??? And when emailed customer service, was told to send photo??? Really? Horrible experience! Going to tell anyone and everyone possible to STAY AWAY from you guys and save money and time. I had to chancel and look for something else. Not worth a single penny. AND THIS IS HOW THEY RESPONDED Ryan (Rebtel) Apr 21, 2021, 3:59 UTC Thanks a lot for getting in touch! I understand you would prefer a fast call, however, due to troubleshooting we currently only offer support through chat or email, so we don't have a phone number you can dial to reach us and we're very sorry if you have to go through all this I know how frustrating this must be to you. I understand the purpose why my colleague has asked you to send a screenshot because we want to make sure that you're only using the WIFI option only because we can see from your account that you're using the Phone Lines all the way from Last year and we did not see any changes with your connection. If you have been with the biggest TELCO company in the US you have probably gone through some troubleshooting too but it's different with Rebtel since we do not have phone support so that is why we have to ask you series of questions and sometimes screenshots for our reference. We respect if your judgment about Rebtel is a horrible app but if you measure that by how we attend to our user's complain then you probably have not been to any biggest TELCO where they have the worst troubleshooting process compared to us. You may cancel the account if you can't bear with the way we communicate with you, I am so sorry but we can only help you through email and if you do not have patience with it we cannot do anything about it. Yes, we're not in the '90s anymore but emailing is fun and you should find that way too. Thank you for being the best part of Rebtel! Best Regards, Ryan Rebtel Customer Team

None! Wish there were any!
Rude Poor call quality. Horrible customer service . Scammers. No refund. Jsit don’t waste your money. There are so many other apps. Like KeepCalling, that’s what I started using.
No

Crap and Scammer

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Average: 1 (1 vote)
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This is scam. Do not fall into their trap. The Service does not work although it is supposed to be working. For Every international call, there is an additional charges been imposed and on top call quality is really poor. DO NOT USE UNLESS YOU HAVE LOT OF MONEY TO SPARE or WASTE

Nothing
Call Quality poor , Expensive as they impose additional charges on each call. Does not work most of the times
No

BIG CHEATER

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5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
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Average: 4 (1 vote)
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Average: 3 (1 vote)

They simply charge you for using your own internet. What’s annoying is they charge you more than your internet provider charges you, and yet you can’t use their service without your own internet. This is big cheating. And yet they charge you in their currency (US$). ITS CHEAPER TO USE A LOCAL LONG DISTANCE PHONE CARD than use Rebtel.

They are effective for calling, but EXPENSIVE
THEY CHARGE YOU FOR USING YOUR OWN INTERNET SERVICE WHICH YOU ALSO HAVE TO PAY
No

Used for less than 24 hrs and got full refund, but for clear calls at $5 a month, it was a no brainer...

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Got rebtel, because i like the reviews.. Installed app and activated accout... 7 days free and wasnt sure but added $5 for international calling to the UK.. Service was excellent, clear call at home and second call at my bank, in US calling UK.. Had and used lthete service ess than 24 hrs and did not need again so deactivated account, and got my $5 back...... I would use this company and app again, also.... Very quick email response back daily to my questions..... 5 stars from me.

Couldnt fault service or price
None....
Yes

Cheater Cheater cheater

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Minutes disappeared. I used Rebtel several months, service always was terrible, but saving money on international calls was more important. Please stay away especially to call Ethiopia.

Easy to use
Steal minutes from your account/your minutes will be deducted without using the service It’s just Westin money
No

Rebtel has no customer service

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3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
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Average: 2 (1 vote)

Rebtel has no customer service. When you need help there is no help or support on line. I am currently unable to make calls or use the money in my account. I have run out of local numbers meanwhile i have credit in my account. I tried the help line and there was no help or answers to my questions Why would Rebtel not accept questions from customers? especially customers you charge for calls? there service is not free? so why is there no customer service? When the calls are not going through, Rebtel has no medium or means to inform their customers

a cheaper means to call Nigeria
NO CUSTOMER SERVICE RUN OUT OF LOCAL CALLING OUT NO ANSWERS TO QUESTIONS YOU CANNOT GET HELP WHEN NEEDED
No

Than you, Rebtel!

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been using Rebtel to call my Family & friends in the Philippines since 2008 and I would say, for the past few years, I am a happy and satisfied customer. Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. Thank you, Rebtel, I am hoping for consistent and quality services from you guys as usual and for mishap and undesirable circumstances, thanks for pleasing us,your customer by your quick response in our email. Best of luck to all of us.

affordable, great customer service
noisy background at most when calling to the Philippines and deduct my minutes for these.
Yes

Cheater Cheater cheater

user_review
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

I recently purchase rebtel services to call India, on 5/12-28, it billed $10 every week they have some option to auto deduct money from your card once balance is less than $1 so it billed 4 times in a month before I noticed my credit card transaction, don’t rely on this services and never save your credit card on their site, and customer services will never understand customer issue, biggest irony is this company is it provides calling services to world but they don’t have customer service number where you can connect! Their customer service is so rude you cannot believe don’t buy this product and be very careful about transaction. They are doing unethical business

Nothing
Worst customer service
No

Minutes disappeared

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2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)

I used Rebtel for a few years and was satisfied with their service However, this year everything changed and no amount of email correspondences gave me any correctable satisfaction. I deposited $10.00 each for 2 lines. (Total :$20.00). I used those two lines to call the Philippines but only for less than 3 minutes and most times the numbers were busy. Later on I found that the first line's credits were used up. I was told that system problems caused Rebtel to charge for unconnected calls and that they would put back the credits. Never happened. Not only that, my total calls probably amounted to only 2-3 minutes. Each $10.00 was supposed to be worth 60 minutes. The second line still has $3.10 left. I checked and discovered that this second line was last used in 2017 and that was my remaining balance since 2017. So what happened to the $10.00 that I recently deposited? I wanted a live conversation with the company but was told that they would only correspond by email. Emailing was frustrating because their answer were always inadequate and did not answer the questions that I asked. Never again will I deal with this company.

None
Steal minutes
No

Pages

Rebtel

-
2006Year Founded
43%Recommend
23User Reviews

Overall Rating

2.85
2.96
61%
56%
60%
61%
59%

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