If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...
ACN Digital Phone Service vs Ooma Telo
Compare ACN Digital Phone Service vs Ooma Telo. Find out whether ACN Digital Phone Service or Ooma Telo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Ooma Telo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 8 Reviews
- 7 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to...
- Ooma Home Phone Basic Service - $0.00
- Ooma Home Phone Premier Service - $0.00
- Ooma International World Plan - $17.99
- Small Business Full-Featured Phone System - $19.95
Users Average Rating
Recent User Reviews
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
After the initial free Premiere service is over (30 days) we started receiving an avalanche of robo calls. We can no longer use our home phone we get so many robo, sales, and scam calls. Ooma wants $120 per year to stop the calls. We are held hostage by Ooma. Stay way from Ooma. Stay far far away.
I have an Ooma Telo with a residential line and an office line. Voice quality is good, and the service has been reliable. However, the customer service is poor. I recently purchased from Ooma a WiFi/Bluetooth adapter to connect my Telo wirelessly. The instructions have a link to click to set up, however the link was broken. I tried the chat service twice but no luck. Then I went to the phone lines. No luck with the first level of customer support and no luck with the second level of support. The third level of customer support was supposed to call back Tuesday. I waited four days but no call back. I called back in. The third level referred me to the fourth level which was supposed to be engineering. After three hours, the third level called back (customers can't speak to engineering). The engineer had solve the problem: my home network name had "spaces" in it!!! What does this indicate? Poor website instructions, poor paper instructions with the product, poorly informed product support at levels one, two, and three, and poor internal communications from engineering. Eric B. Stang, the Ooma CEO, received 2.7 million dollars in total compensation last year. For this level of performance, I'd say he was overpaid by about 2.6 million dollars.