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ACN Digital Phone Service vs Net2Phone
Compare ACN Digital Phone Service vs Net2Phone. Find out whether ACN Digital Phone Service or Net2Phone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Net2Phone and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 29 Reviews
Overview:
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The...
Provider Info
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Website: net2phone.com
- Headquater Country:
- Founder Year: 1996
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
BEWARE of taxes and fees charged. Before we signed a contract we were told taxes would be low…..not true. The tax rate equates to 23% of the bill (i.e. Our monthly service is $221.90 a month and taxes are 66.16 for a total of $288.06). Every discretionary tax allowed is through the roof. I would NOT recommend this company. Buyer BEWARE.
I want to thank John and the entire crew, you guys really came through for us, truly appreciate your experience and willingness to help!! Many years of great work together await!