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ACN Digital Phone Service vs VoIPo
Compare ACN Digital Phone Service vs VoIPo. Find out whether ACN Digital Phone Service or VoIPo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and VoIPo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 8 Reviews
- 43 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Branded as “The Likable Phone Company,” VoIPo offers affordable home phone solutions to customers in the United States. The company was created by Hostgator, a popular web hosting company, in 2006. Dedicated to delivering a reliable and...
- VoIPo Residential/Small Business VoIP Plan - $6.21
Users Average Rating
Recent User Reviews
After a customer of our sold us on ACN for VOIP service we felt inclined to use them since we felt that we owed a customer some return service. This was a huge mistake. They refuse to allow you to add service or additional lines unless the phone equipment is purchased through them, which requires you to purchase phones at a premium price. Far higher than you would purchase anywhere else. They told us that it has to be their phones, because other phones are not programmed with their software. I tested this and purchased an identical model phone on amazon for less than half the price, and it linked into our VIOP system flawlessly. After 2 years of dealing with headaches, problems, a website portal that is the most unfriendly user portal I have ever used, and we use several in our business, and customer service telling us lie after lie to ensure they maximize their profits, we decided to switch to Nextiva. Not only are we getting better service, and much, much, much easier portal access, but we're getting it at a much better price with way better customer support. We needed to access the system base in order to reset the services through Nextiva. Guess what, ACN changed the factory username and password to lock us out of the equipment that WE PAID FOR AND OWN! They refused to give us the username and password to access our equipment and told us that it is company policy. They won't buy back the equipment, and won't allow us to access the equipment. Like I said, a company founded on greed. Force you to purchase their equipment, then lock you out of it. Not a company with honesty or integrity. Call Nextiva or ANY other service! You'll be glad that you did.
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
They disconnected my service even though I prepaid for 2 more months. They sent me email saying I requested to disconnect service, which is not true. I cannot even contact them since they deleted my account and the only way to contact them is by logging on your account on their website. Ridiculous. If you want to have horrible experience - try VOIPO.
I was with Vonage Residential (another VOIP provider) for several years and loved the sound quality and features that came with the service, but the price increased every year. Vonage was becoming as expensive as an AT&T landline. I saw an advertisement for VoIPo promising all these features for a low price - I was very skeptical. I decided to give them a try. I started the transition to VoIPo by sending a signed request to my old service provider (Vonage) for the release of my phone number a month in advance. I had no idea these phone companies required so much time to release a telephone number these days. Once the number was verified and released VoIPo quickly setup the number on their servers. Configuring the VOIP adapter on my end was relatively painless. Once everything was setup I noticed the voice quality with VoIPo was not bad, but not as good as the outstanding voice quality of Vonage. Considering the money I am saving that is a compromise I will make any day. About a month after the transition the voicemail out for over a week. I was not a happy camper. It took a lot of communication with the help desk over several days before issue was finally resolved. One of the more knowledgeable technicians went through all my settings and got things running smoothly. The voice quality seems a little better too. I have been with VoIPo for about a year and half while using Comcast as my ISP. I have not had any issues since the voicemail failure over a year ago. I am pleased with the current level of service and totally delighted with the price. Yes, I have recommended VoIPo to my friends and relatives. I have taken advantage of their 2 year extension sale.