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8x8 vs Layer Four Solutions
Compare 8x8 vs Layer Four Solutions. Find out whether 8x8 or Layer Four Solutions is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Layer Four Solutions and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 3 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Note: Our site editors would caution you before using this company. We cannot recommend them.
Layer Four Solutions is a complete telecommunications company, offering broadband Internet,...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2009
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
We just use this service to test used IP phones so we couldn't tell you much about the reliability and features. But we sure do appreciate their customer support and low price.
I ordered Layer4 so that I would have a reliable business line. Before I received my Cisco IP phone they helped me set up my soft phone on my computer step by step, and if I got stuck on something I would call them and they gladly explained everything. Once I received my IP phone it was fully set up, all I had to do was plug it into my network and plug in the power and I had a phone. For anyone who needs a phone that comes with everything and a great support team behind it I would gladly and fully recommend Layer4. Also you never have to worry about contracts.