Voice over Internet Protocol (VoIP) has revolutionized communication for businesses by offering cost-effective and flexible telephony solutions. With its numerous advantages, such as reduced call...
8x8 vs iTalkBB
Compare 8x8 vs iTalkBB. Find out whether 8x8 or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 51 Reviews
- 24 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
- Website: 8x8.com
- Headquarters Country: United States
- Founder Year: 1996
- Website: www.italkbb.com/
- Headquarters Country: Ontario
- Founder Year: 2004
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
Our company got 8X8 and had trouble from the get go to set it up. I asked for help and even offered to pay someone to come out and set it up but was told they don't do that and I could watch some videos or look at their website for help. About 5 months later of never using the service and paying for it, the owner of the company passed away with Covid. I called and asked to cancel the service as we were deciding whether or not the company would continue. They said the only way to cancel is to pay the entire 2 year contract in full. Just a terrible customer service experience and a no very understanding or compassionate business. Think twice before signing up for their service!
The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now in the sixth day of waiting, yesterday lost a $1500+ of revenue because of this and who know how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits. My advise - never work with this company and if you are working with them now - run without looking back.
The staff member is extremely helpful. They provide friendly and informative service and resolve my problem with patient. The TV service is really valuable. I can see my favorite TV show there. Highly Recommended~! I will definitely visit the store again if I have any other questions!
We have been with iTalkBB for nearly 10 years. We spend our precious time to write a review because it is so bad!! If there is an option for us to leave NEGATIVE stars, we would. Also, we don't like to write reviews. In this case, we have to because iTalkBB is so bad. Not only the above criteria was poor. Although the customer service support people sound soft and sweet and always agree to resolve, but shocking ineffective. They lied all the time. They said they called us back but our phone didn't even have a miss call!! We have had problem with the phone and can not receive nor call out for over 8 months!! They always gave us different reason why and asked us try different ways. We tried so many times all different ways to resolve. After 8 months, finally we thought find a way to resolve the problem. After it is resolved, we realised the phone line was offline!!! It is not our call forwarding issue, nor the headset issue. Mainly their phone line is OFFLINE and DROPPED all the time. iTALKBB is pretty much a SCAMMER!! The only thing they know is to charge you. if you missed a payment for a few days, they cut off your line. We used iTalk BB for business, we have been putting up so we don't change the phone number. But now we can't tolerate anymore. We never come across any company in the entire world that is bad or near bad than that. PLEASE DON'T SIGN UP ITALKBB.