With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs Revo Premium
Compare 8x8 vs Revo Premium. Find out whether 8x8 or Revo Premium is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Revo Premium and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 0 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
February 2010 update: We were unable to find a working website for Revo Premium. The provider is probably out of business.
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2004
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
Got stuck with Teleblend after Sunrocket went down, and finally got around to switching carriers. I called around to a few different companies, until I got on the line with a nice young person at Revophone.com They seemed to have a lot of useful features (most of which I won't use) and the salespeople were pretty helpful and they claimed to be able to transfer my old number over from sunrocket so I signed up. They make you take a Linksys telephone adapter and there is an activation fee for that along with shipping charge - I would have liked to have used my Sunrocket gizmo, but they said that I would need to reprogram it and that is a little more than I can handle right now. I guess it looks nicer than the old sunrocket device anyway. Just like Sunrocket it was easy to install and I had it setup and working within about 10 minutes. I didn't really have any issues at all until about the 3rd day when I was on a long distance call to my friend in Ohio. We were talking and then all of a sudden I could hear her, but she couldn't hear me. So I called support and was shocked by how easy it was to get an intelligent, tech support person on the phone! Turns out I have a particular router that needs a tweak to work with the service. It's done and my service has been great since then. In fact, I'm writing this review on advice from Luke in support as a way to give THANKS to all of the people at Revo that helped me. I am very happy with the service and will refer my friends!