Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...
Mar 25, 2021
8x8 vs Axvoice
Compare 8x8 vs Axvoice. Find out whether 8x8 or Axvoice is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Axvoice and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 48 Reviews
- 55 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while...
Provider Info
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Website: axvoice.com
- Headquater Country: United States
- Founder Year: 2005
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Axvoice Residential Home Phone Pay As You Go - $4.99
- Axvoice Residential Home Phone Service US/Canada 200 - $5.99
- Axvoice Residential Home Phone Service USA/Canada - $6.25
Users Average Rating
Recent User Reviews
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
8 x 8 is charging me $740 to cancel service. I have been a customer since 2017. Needed to cancel as my business closed for Covid 19 They where horrifying to speak with about this. They had 3 different amounts then landed on the $740 being the most. This had nothing to do with monthly charges, as those where always automatic and up to date. This is a totally made up number as they can not produce a contract. They tell me to reference small print. The small print is not clear- and they cant confirm that was even there with I started service in 2017. There is nothing about an amount for a cancelation fee in the small print. The whole thing is criminal and fraudulent. You can't even get a professional on the phone. They where all emotional and escalated. One even laughed at me. This is beyond traumatizing. I didn't know stuff like this still happened. Please- I will do everything I can to protect other small businesses from this horrifying company. Please- there are many other VOIP companys- pick any of them but 8 x8- and please ask them about hidden fake contracts, and cancelation terms.
AxVoice is a highly affordable solution for small business owners. It provides the best set of features that has helped me a lot to manage my international customers. However, its unlimited call plan has a limited usage policy, which has affected my business financially.
Gotta be honest here: I gave the 'reliability' only one star for a reason: While the VoIP service is damned good, and it'd be difficult to make it much cheaper..I have a problem. In my case, the analog phone adapter they sent with my setup was faulty right out of the box (broken micro-USB 5 volt power input receptacle to the 'base'), and they simply refused to replace it ...that is, UNLESS I paid yet another $19.99 for "shipping, handling, and provisioning" for another analog adapter unit to replace this 'broken' analog adapter. Of note: It was apparent this Grandstream HT801 had been sent to, and used by, another Axvoice user since... I FOUND AN RMA EMAIL FOR SOMEONE ELSE INSIDE THE BOX ... NOT a particularly good start to my first VoIP service... And in all honesty, I'm thinking I might even cancel my account if this is indicative of Axvoice's 'customer service', which I admit, I had seen "less than sterling" reports of as regards Axvoice ... and I signed up anyway, so ultimately I guess this is a little bit "my bad", too
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
