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Home > All Providers Reviews > Momentum Telecom

Momentum Telecom Reviews

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Terrible: Momentum Telecom phone service and software is terrible!!

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Average: 1 (1 vote)
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Average: 2 (1 vote)
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This phone system is terrible. Please do not get it if can find another. It seems the company I work for purchased Momentum Telecom, MT, because their long distance plan was the cheapest, but I am not yet sure on this. MT is unreliable: Some times customers cannot get through, one or more calls drop, call quality is not good. The software is also difficult to use. The reporting is weak. The agents who use the phone system software dislike it very much. How they display those on a call and those available is awful. How they do transfers is tricky. Occasional total outages: no calls can dial in. There is more bad as well. Please shop around, even if you have to pay more for long distance.

I guess the cheaper long distance plan.
Many. Please see my review.
No

Tricky Company with the Worst Customer Service

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Average: 1 (1 vote)
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Buyer beware, they will smile and say what you want to hear but do not care at all about what happens once the agreement is signed. They keep referring to it, even though you may have phone issues (good luck getting a hold of their tech support). Then when you want to leave, they have a bunch of clauses to penalize you, as if it's our fault they can't provide the service they said they could. Read their agreement with a microscope, they are tricksters with no regard for customers. Not to mention they are 3x more expensive than other providers. I cannot recommend this company any less.

none
Everything about them, and I say this objectively, not emotionally.
No

Run, don't walk away from Momentum Telecom

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1
Average: 1 (1 vote)
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We were originally with DCT Telecom using their SIP service - had no issues with DCT for many years. DCT was bought bought out by Momentum - Took (2) months to finally get switched over, then we started experiencing service loss almost daily at different locations (we have six stores) - Support was worthless in troubleshooting issues - Finally got switched off of Momentum and discovered their BS early termination fees that go with their auto renewing contract. Stay away from this comapany!!!

None
Bad service - Bad Customer support - Poor communications
No

Bad contract -- read CAREFULLY before signing

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3
Average: 3 (1 vote)
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Average: 3 (1 vote)
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Average: 3 (1 vote)
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Average: 1 (1 vote)
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We signed a three year deal with Momentum in 2016, and then five years after that, our workforce location changed and we needed to get out. We'd already done the three years, but they forced termination fees on us after five years since they require us to give notice 90 days before the end of the term (not 89), and, as they see it, they determine the term. Totally would not hold up if we had the time and energy to battle them., But very shady. DO NOT SIGN A CONTRACT WITH THIS VENDOR. YOU WILL REGRET IT.

Excellent equipment Very friendly sales process
Expensive Poor customer service Predatory business practices
No

Very Disappointed

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Average: 1 (1 vote)
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I am not a person who usually takes the time to write review, but I find it important to warn people about this company and its poor business practices. From the start Momentum was poor on implementing the voip system in our business. Even though it took several weeks to get the system fully online they charged us a month prior to the service working. Then when half of our phones were not working they did not respond to our calls for help. I chose to go with another carrier after 3 years of overpriced under performing service on phones that were not operational. And a company that showed little to no interest in making things right. I intended to change service after the end of the contract and quietly let it go. When I informed Momentum that I was cancelling, they had the audacity to tell me they had automatically renewed my contract, even though I had told them I would not be renewing the contract. They have informed me that I would be responsible for another year of over priced fees. Needles to say I will not pay these fees, and I will let people know of how poor this company is in its dealings with customers. I encourage you to find another company to do business with. This company should not be rewarded for its behavior.

I do not have anyting positive to say about this company or its service.
Lack of Integrity Dismal Customer Service Over Priced Non-responsive
No

Momentum Telecom has enhanced communications with our customers

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

While saying our company considerable money I have been very impressed with how Momentum Telecom has taken a proactive approach in providing solutions that have helped us be more productive and improve our customer service. I would highly recommend giving this company a try

Yes

Momentum Telecom

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2006Year Founded
16%Recommend
6User Reviews

Overall Rating

1.55
2
40%
33%
40%
36%
40%

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