I like to keep tabs on the various companies we deal with online for the reviews they receive about their services. We are a web development company who uses voip, internet faxing, autoresponder service, web hosting and more.
I must say it is unfair about some of the so-called exployee reviews that are posted here about Zingotel, get a life because you are providing misleading information about the company and what's to say you really were an ex-employee.
Our company signed up for the service over a year ago. Initially we started off with their residential line, then grew in to business plan because we need more lines and we even added an 800 number for sales inquiries.
We looked at other companies who were charging by the minute, some were possibilities, some were unable to give us numbers in other cities. In the end, we were able to get an Astersisk PBX system set up possible with zingotel service through one of their resellers in Toronto.
Price wise for our needs - amazing. Our clients are located throughout Canada and US and every month we know how much our phone bill will be. With all the features that asterisk offers, we have all the large business features at a price we can afford. IVR, voicemail, forwarding, hunting, etc. Our experience has been great, yes it may take some time to get your head around making calls over the internet, but when you break it down to price and the features that you get, it all makes sense.
What we've learned is that calls are made over the network, so if you don't have a good QOS setup, quality will suffer. Plus, if your graphic designer, staff or employee is constantly downloading streaming video, this may also affect your call quality. Make sure you have QOS set up, which this reseller also helped us with.
Our development company gets reviews all the time about our service. Yes some of them are not great and some are completely invalid and that's why we really don't like to see a good service such as zingotel get slandered here from some of these posts.
They've been great for our business needs, we save money and as a company working in the tech industry, we are glad to have adopted a technology that you'll see more businesses using in the future. If you're the type that has trouble accessing voicemail on a regular phone, maybe voip technology is not for you. We had development clients with unrealist expectations as well, we were unable to provide them with a solution. Can't make everyone happy.
Bottom line, our experiences with zingotel ahs been great, our service works great thank you and we hope to see more new products and service come from this company. If you're a small business running on a tight budget, you'll see the value in a company such as this one.