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ZingoTel Reviews

ZingoTel went out of business in May 2009. Please continue to post reviews, though — knowing the history of VoIP will help other consumers make better choices.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Worst Experience in VOIP

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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Becare and Beware Zingotel is a scam. I signed up, and am from canada. The next day a email arrived saying thanks for signing up and here is you new number it was a Peurto Rico Number. I couldn't get a hold of anyone to change it. Finally after 10 calls and 40 email I got someone. I should have cancelled that day in hind site but didn't. A week later the router arrived. It didn't work. Tried to get a hold of support but no answer, called and called and open tickets on there site for support sent emails but nothing. Finally I got a call back. The guy on the other end had little knowledge and could barely speak english actually no one at zingotel I talk to could speak clear english. The guys said he couldn't help me and would call back. after 2 weeks I started emailing and calling again. Finally I got a call back and they tried the same stuff and I said I wanted to cancel. You can't canel by phone it must be by email. And I knew how successful that was with zingotel. I sent 4 emails canceling the service. Bottom line is they billed me again. $41.03 for the initial charge and an extra month. I recommend you don't trust or deal with the company.

It was easy to signup
the are unreliable, poor support, unable to be contacted.
No

bad bad service

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Average: 1 (1 vote)
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Average: 4 (1 vote)
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1.8
Average: 1.8 (1 vote)

STAY FAR AWAY FROM THIS COMPANY!
Really, really bad service!!!
You will suffre if You sign up for they service, just like me.

No

Charges extra and Never refund

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Average: 1 (1 vote)
3
Average: 3 (1 vote)
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1.4
Average: 1.4 (1 vote)

They charges two times in a single month and then they realized and said that they will refund. From last six months they are it will be refuned next billing cycle, but they never did.

Never rufund money
No

Garbage service

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3
Average: 3 (1 vote)
1
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Average: 3 (1 vote)
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1.8
Average: 1.8 (1 vote)

Don't even think about getting their service for your business. I am down hard right now, and there is not a single phone number to call. I opened a ticket via web, and nobody is responding to me. This is an ongoing issue and never stops.
DONT GET THEIR SERVICE!!!! THEY SUCK!!!!!!

None
Service is down every week.
No

Simple to set up

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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

We have tested and tried various providers and in the end we got ZingoTel to work with our Asterisk PBX system. Solid service on the business side and we're amazed with the call quality. For the price, this has been the best plan for unlimited calling we have found for one flat rate price. We use Linksys IP phones, asterisk ip-pbx and zingotel service, all set up for under 1.5K for a 5 phone systems

Price and call quality
Yes

Conflicting reviews on great service

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
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Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

I like to keep tabs on the various companies we deal with online for the reviews they receive about their services. We are a web development company who uses voip, internet faxing, autoresponder service, web hosting and more.
I must say it is unfair about some of the so-called exployee reviews that are posted here about Zingotel, get a life because you are providing misleading information about the company and what's to say you really were an ex-employee.
Our company signed up for the service over a year ago. Initially we started off with their residential line, then grew in to business plan because we need more lines and we even added an 800 number for sales inquiries.
We looked at other companies who were charging by the minute, some were possibilities, some were unable to give us numbers in other cities. In the end, we were able to get an Astersisk PBX system set up possible with zingotel service through one of their resellers in Toronto.
Price wise for our needs - amazing. Our clients are located throughout Canada and US and every month we know how much our phone bill will be. With all the features that asterisk offers, we have all the large business features at a price we can afford. IVR, voicemail, forwarding, hunting, etc. Our experience has been great, yes it may take some time to get your head around making calls over the internet, but when you break it down to price and the features that you get, it all makes sense.
What we've learned is that calls are made over the network, so if you don't have a good QOS setup, quality will suffer. Plus, if your graphic designer, staff or employee is constantly downloading streaming video, this may also affect your call quality. Make sure you have QOS set up, which this reseller also helped us with.
Our development company gets reviews all the time about our service. Yes some of them are not great and some are completely invalid and that's why we really don't like to see a good service such as zingotel get slandered here from some of these posts.
They've been great for our business needs, we save money and as a company working in the tech industry, we are glad to have adopted a technology that you'll see more businesses using in the future. If you're the type that has trouble accessing voicemail on a regular phone, maybe voip technology is not for you. We had development clients with unrealist expectations as well, we were unable to provide them with a solution. Can't make everyone happy.
Bottom line, our experiences with zingotel ahs been great, our service works great thank you and we hope to see more new products and service come from this company. If you're a small business running on a tight budget, you'll see the value in a company such as this one.

Pricing for business, features, integration with astersik
Yes

The WORST!!!

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Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

I've been a ZingoTel customer for over a year now, and lately their reliability and service STINKS!!! My phone doesn't work properly much of the time (ie. no dialtone, dropped calls, overall poor quality).
Calling ZingoTel's customer service is a JOKE! They keep you on hold for about 15 minutes before you can talk to anyone, then the person who ansers the call barely speaks English, and they couldn't care less about helping.
I will be disconnecting my ZingoTel service within the next few days. I recommend AVOIDING this company, it's the WORST service I've ever experienced!!!

The price is the only one I can think of.
Everything, from the reliability to the POOR customer service.
No

Awful !

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
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Average: 3 (1 vote)
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Average: 2 (1 vote)
2.4
Average: 2.4 (1 vote)

Customer service is awful ! They say no contracts but will cite the cancel within one year you owe them $39.99 disconnect fee. Don't sign up with them avoid the head aches.

None
Bad cust service, not month to month but 1 year contract
No

Poor Quality, Reliability & Service

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 2 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

I'm using zingotel for a couple of months now and at first, line was excellent, but later on, they billed me with minutes I didn't use, had trouble with their billing and I always get a busy line. Line disconnects often in the middle of use. Their connection seems to be clogged.

cheap price
bad connection, bad service
No

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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1
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1.4
Average: 1.4 (1 vote)

I received no help from customer service and never got my phone service up and running. They charged me for 4 months of use and the close out fee but I did not use the service for a single moment.

none
Customer service, customer support, poor quality modem
No

Pages

ZingoTel

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2005Year Founded
8%Recommend
72User Reviews

Overall Rating

1.8
2.65
35%
29%
40%
24%
53%

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