The VoiceStick home phone adapter (GrandStream Handy-Tone 286) is the most convenient way to access your VoiceStick service. Not only will you save money with a low cost calling plans, you can also use all the features of your regular phone such as caller id, redial, address book and, if you have a cordless phone, you are not tied to your computer.
Where do I start? The worst is that they have a bug in their billing code. It records 911 calls as international calls which aren't included in most of their packages. A call to 911 generates a negative balance preventing subsequent calls including another 911 emergency call. One has to add the minimum of $10, above and beyond the monthly charge to reinstate service or wait call customer service and argue your case. The balance of the $10 is stuck in Voicestick coffers in case you need to make an international call or god forbid another 911 call. They won’t take it off your next bill.
Customer support is minimal with only business hours (8-5) access, poorly trained people and a desire to close tickets that greatly exceeds their willingness to help customers.
User features are minimal at best despite continuing promises to add features. There isn’t any “call busy” or “no answer” rollover which makes their “business service” useless for most organizations needing multiple incoming lines. If you are looking for fast track features, Voicestick is a Yugo when most people are looking for a Cadillac. Many services give tours of their online interface for prospective customers; Voicestick has to be too embarrassed to offer a tour…
Call quality is fair on their best day, unusable on some days. Finally, there are the outages including the THREE day one caused by server failure. For an operation as big as they claim to be to not have back up systems is inexcusable.
cheap, open sip access
poor reliability, business hours only support, awful customer service, poor reliability
Good quality for the price
These guys seem to offer a good quality VOIP service for the price!
price, Fully SIP compatible
support is average
My favorite VOIP provider
low cost, always on, nice softphone
customer service is a little slow but have always responded
Worst Company on the planet Earth
Worst company in the world, Don't ever think about signing up with L2 Telecom for Vocie over IP service, There are no customer service, I have left 50 voice mail after waiting for 10.5 minute on each and every call for 30 days, still not received any reply back, They eat my money.. I don't even know how to cancel my service because they don't give any option to cancel the service on the web and they don't even pickup call or reply any mail. Be carefool This is fruad company. When I signed up for service they sent me MG3 box which was going down 4 time a day and there is no way to contact them Luckly one of other frusturted Voice stick customer told me they there are sending another device which will not go down but They sent me some cheap Voice over IP device without Lan port , now I can't even connect my computer to internet, I had to spent 70$ for ethernet switch just to connect my computer to internet. and Still there is no way to contact them, you have to figure out by your self every techinal issue, there is no documentation they send along with device or on the web. Just do n't even think about signing up with I2 Telecom. I have no choice but to stay with them because I have paid in full for the year, but next year if they give me free service for next year still I would not stay. I hate this company.
Cheaper but offline all the time
I have voicestick for a year...
The service is ok, but the customer support is always offline, they dont call you back, no emails reply only replys a pre-email script, which gives you a service number.
Everyday off line.
Its sad, you pay what you get.
system always offline, no calls back from support, no emails, its not a reliable phone service.