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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Twilio Flex delivers what you need to run an modern omnichannel contact center. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Every aspect of the Flex platform is customizable, from call routing to the color of your agent’s desktop UI. Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses total and complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element possible of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.
As the leader in Cloud Communications Twilio powers over 28 billion calls and messages a year. Companies such as Twitter, Uber, and, Airbnb all use Twilio Elastic SIP Trunking to eliminate the complex capacity planning and contract negotiations that come with global carrier relationships. Twilio offers a high quality service with access to local phone numbers in 70+ countries by connecting to Tier 1 carriers around the world. This way you only have to work with one provider for any VoIP or UC deployment. Twilio also gives you access to a wide range of other channels like SMS, chat, and video.
The Twilio platform has been a godsend for our company's needs. So far, it's been the most scaleable and powerful contact center and business phone platform we've used.
Does everything we need it to
None yet
Yes
Twilio
San Francisco , CA
United States
2008Year Founded
100%Recommend
1User Reviews
Overall Rating
5
5
100%
100%
100%
100%
100%
Service Locations
United States
The Skinny
Twilio Flex supports an abundance of communication channels including rich messaging, voice, and video, allowing agents to switch from a phone call to video chat, as well as manage interactions across various web and mobile environments, from a single UI. Users also can add new channels from the Flex Marketplace using pre-built integrations from third parties. Flex’s omnichannel capabilities allow agents to effortlessly follow a conversation across multiple channels, without losing the context. Flex analytics include real-time and historical dashboards to help users improve agent, administrator, or supervisor performance, and lets users monitor agent interactions in real time across any channel.
The Rub
With Twilio Flex, organizations can run and build an enterprise contact center that matches their exact business needs by customizing, adding, or removing the out-of-the-box components, and configuring the contact center on a granular level. Two-way integration allows users to send and receive data from external CRM, WFO and WFM tools to manage all customer interactions via a single interface. Attribute-based routing enables users to control calls programmatically by modifying routes based on skills, machine-learning logic, or steps in the customer journey using the TaskRouter tool. Users can create an intelligent workflow engine using Studio, Twilio’s visual drag and drop workflow editor, and pipe data from custom sources using the API.
Bottom Line
Since their founding back in 2007, Twilio has always been a leader in their unique space. After going public in 2016, the provider continues to innovate and grow, more recently introducing their SIP Trunking offerings. Starting from a small group of three, Twilio has grown to a large developer community of over 1 million, not including Twilio employees. Twilio’s mission is one of innovation, and is driven by the passion of building products that help empower users. While Twilio is now known for their powerful SMS API platform, the provider’s origins stem from Twilio Voice. This original API allowed users to place and receive phone calls hosted completely in the cloud. But just a few years later in February of 2010, the provider released their text messaging API. Without any slowing down, just a year later in July of 2011, Twilio went ahead and released SMS short codes in a public beta. Since 2009, Twilio had raised about $103 million in venture capital growth funding, but had went public in 2016 with a very successful launch.
Without even realizing it, many of us have already experienced Twilio’s services. The popular group chat app, GroupMe, was founded in May 2010 specifically using Twilio’s text messaging services. Other incredibly popular solutions that rely on Twilio’s API platform include Netflix, Airbnb, Twitter, Salesforce, Yelp and both Uber and Lyft. Uber provides one of the most obvious examples for how Twilio services can be utilized – when booking a trip on Uber, users will receive text messages to confirm their ride, and status updates on their driver’s location. These text messages are only made possible through Twilio. Drivers are also able to directly contact riders through the Uber app, and even call passengers without ever knowing their phone number – this is all thanks to Twilio’s APIs. While a number of alternatives and competitors have popped up, Twilio remains the leading services in their some-what unique market, and continues to innovate with new offerings. Most recently, Twilio has introduced Elastic SIP Trunking.
Our Two Cents
Let Twilio stellar reviews speak for themselves, customers are continuously pleased with the quality phone service in addition to the innovative features. Twilio’s customizable services can be adapted by all and can be used in many ways. Twilio’s is invested in building the future for communication and it shows through their services. By choosing Twilio as your VoIP provider, you are signing up for a customizable user friendly cloud contract platform that always lets you follow conversations without losing the context. Twilio’s platform is an amazing gateway for all communication types.
Flex delivers the data you need to improve agent, supervisor, and administrator performance.
Key Features
Easy to use API
Fully customizable
Multiple features
Real time monitoring
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
click for details
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
$0.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.00 /min.
Faxing
Setup
0
Monthly
Included
Included Pages
0
Add'l Pages Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
No
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
No
Call Forwarding - Advanced
No
Call Hold
No
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
No
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
No
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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