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Home > All Providers Reviews > Cox Communications

Cox Communications Reviews

Cox Communications is a Internet Service Provider, a Cable Television provider, and a VoIP service/phone service provider in various states around the United States.

Cox operates in the following states:

  • Arkansas
  • Arizona
  • Southern California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Kansas
  • Louisiana
  • Nebraska
  • Nevada
  • Ohio
  • Oklahoma
  • Rhode Island
  • Virginia

Cox offers digital telephone service: it's basically a crossover between VoIP and POTS (plain-old telephone service). That's nice, especially if you're worried about making emergency calls (Cox powers the phone line for you) when the power is out.

What's not nice about Cox is the cost. $24.95 for unlimited calling is okay - not good, but okay. $90 for internet, cable tv, and phone service isn't bad either. But Cox will lock you in for a two-year contract, while the $90 bundle will only last for the first year.

With phone service, it's worse. Unlimited calling jumps from $24.95 to $39.95 - and you don't get the bells and whistles that might come with a business VoIP service provider.

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Users Average Rating

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LasVegasLas

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1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I replaced my VOIP with a Cox Business bundle which included an enhanced internet speed and Cox VOIP. Cox represented that its voice quality on its VOIP would be far superior to my Vonage system because Cox VOIP had an independent internet connection which did not connect to my desktop computer. Conversations are garbled on 60 to 70% of the calls. More than 50% of the calls are disrupted completely when the person on the other end of the line can not hear me when I am speaking. I am forced to return business calls on my cell phone to complete conversations. The message voice recognition feature which emails transcripts of messages to my Outlook Inbox is highly inaccurate. The messages are unintelligible. In short, my conversion to Cox VOIP has been a disastrous mistake. Even worse, the COX VOIP phone service is more expensive than the VOIP system it replaced. The Cox VOIP appears to be based on very outdated technology. The quality is similar to the first generation voice recognition systems that I experienced 10 or 25 years ago. CAVEAT EMPTOR. Do not purchase a Cox VOIP service.

None
Outdated technology. Undependable telephone connections. Garbled voice quality. Expensive. Poor customer service.
No

Monthly payment increased for no reason

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I have visited 6771 Quail Hill Pkwy. Irvine, CA 92603 location last month. I wanted to return my COX Tv. They said that if I return it my monthly payment going to increase. They said I have a promotional rate of up to 2 years. And This month I received my bill $37 more. I contacted customer service and explain the situation. The customer representative was worse than the actual Cox Rep. in the store. They "DO NOT CARE" about customer's problems at all!!! Please stay away from them. I am going to cancel my service tomorrow.

They are good when you are a new customer
Horrible Customer Service and Billing
No

Bad customer service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I moved to Cox Cable because of the decent price they were offering which
works for what I needed, but instead they sold me something I absolutely did
not need. When I called back after a month(Just trying to be nice so I tried
it out)to cancel the services I did not need, once again a customer rep(
Shannon from Las Vegas)was doing everything she can to discourage me from
removing some of my services. Why can't they understand that some people just
don't need/want the services they are trying to shove down your throat. Who
needs a home phone this days? And cable, one day will be obsolete!!! Cox
cable is now turning out to be a bad decision I made. I guess cancelation is
my best option

Don't know yet since it's new service
Bad customer service
No

Cox - Never again!

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

I was dumb enough to fall for the bundle from Cox for TV, Internet, and Phone. I did explain at the time that I only needed basic phone service with NO long distance, no added features, and a minimum charge for the phone service.
The first month bill came in with charges for both long distance and collect calls. I live alone and know I did not place the calls or accept any collect calls. Checking the bill ALL of the long distance calls were operater assisted calls. I called Cox and was told by the CSR that they would check to find out why the blocks weren't working, then transferred to billing where the calls were credited back to my account.
Second month: More charges for both long distance and collect calls! Same proceedure, called customer service and was told that she would escalate the issue to tech support to find out why the blocks were not working then another transfer to billing (with the long hold time, of course) where I was issued a credit.
Third month: $300 dollars in long distance and collect calls! Again, called Customer Service where they will send the issue to tech support to find out why the blocks weren't working, and another transfer to billing where I was told that they can't block those calls AND that they don't issue credit for them!
I called their corporate office in Atlanta and spoke to the problem resolution people who told me:
They CAN block those calls and will find out why the block isn't working.
They DID issue a credit for the calls.
THEN they explained that if you have an answering machine and it picks up you WILL be charged for a collect call, even though you didn't actually answer the phone!
They never did explain the operated assisted long distance calls though, or why their system isn't blocking them!

None that we have found!
Billing, Customer Service, and Tech support ALL leave a lot to be desired!
No

Cox Communications

1996Year Founded
0%Recommend
4User Reviews
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