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NetFortris Reviews

NetFortris (formerly known as Fonality) is a top-rated business phone system, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris, and now the business phone service goes by the NetFortris brand. NetFortris Comm-unity is the name of the unified communications solution from NetFortris.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.

Affordable and Feature-Rich Plans

Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.

All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.

 
Write your own review

The Best of The Best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Fonality is the best, I would recommend it to anyone, especially business owners! I don't know what I would do without a quality service provider like Fonality to help my business grow. It is great companies like this that help small business thrive in our country today. Thanks Fonality!!!

Quality service, great products, price, reliability
none
Yes

Fonality Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

my salesman was great. he has knowledge of the product and walked me through everything so i knew what to expect. customer service is excellent as well. you get a lot for a little

sales,customer service,price,functionality
none
Yes

Fonality

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
3.4
Average: 3.4 (1 vote)

I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good.

I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good.
when internet is disrupted so is phone service
Yes

Terrible technical support

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.2
Average: 3.2 (1 vote)

We use Fonality for over two years now. It has a decent user and management interface and a lot of nice features. Unfortunately, their technical support slowly migrated from not so good to absolutely terrible. I've been on hold for over 40 minutes (and gave up), web interface for submitting trouble tickets doesn't work; e-mails are not responded and tickets not resolved for weeks (and sometimes are completely forgotten).
One of the reasons we choose Fonality was technical support. Unfortunately I'm considering a different system now, ONLY because of their (non-existing) technical support.

Fonality is using Asterisk, which is pretty good and reliable software. HUD is great and users love it.
Technical support is an absolute nightmare.
No

Good local, terrible international calling

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

When talking with the sales agents before moving to Fonality we told them international calling is so important to us. I was a deal breaker and they said their international calling is so good.
I put one star in all so you can see this review and be aware of what Fonality is doing to us.
After signing up in 1/1/2011 international calling was working good for a few months but then it started failing. They said nothing was wrong and we spended 4 months showing them it was wrong. We needed to make tons of calls and to build detailed emails showing the exact timing for each call, so they belive us there is problems.
They did something and the international calling worked good for a while, but in middle 2012 again the international calling issues came again now worst. Intermitent conexion issues, dropped calls and now 1 way audio with specific carriers in the other countries.
It has been months waiting them to fix it and this time their answer was:
"I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening. What I suggest though in order for you to be able make those calls successfully is to switch to a hybrid-hosted solution."
We got BOGO what means second year for free and we are still in the that second year. Now they are forcing us to switch to a hybrid-hosted solution what is more expensive, BEFORE OUR FREE 2nd YEAR ENDS.
This is a dirt play to offer BOGO and then in the 2nd year to make the system fail in order to make the customer to buy a more exensive system.
We do not recomend Fonality, be so carefull when they offer BOGO or anything free because they are gonna make you pay using dirt ways.
We are looking an alternative and leaving Fonality because of this.

Extensions work as they are suppose. They have the HUD in the computer that helps the users. We can customize the IVR. Support is good when the issue is easy to fix.
International calls are terrible. We are ending our 2 years contract and they couldn't fix it. We need to live with intermitent conextion issues. 1 way audio with cellphones in other countries from specific carriers. Dropped calls (only affecting international). For all these Fonality's support agent answer is: "I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening."
No

snappytax

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I really love this company. The service is great, and service is great. Excellent features that enhance my business presence. They do a great job

awesome
nothing
Yes

Fonality Business Voip & PBX Solution

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Fonality worked with me and my company to provide 22 voip lines and a full-featured pbx. No up-front costs, not difficult hardware to setup. They worked with us to set up our full-featured pbx and train us on its use.

Fast setup, inexpensive, full-featured, flexible
Yes

Best VOIP setup experience

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

From the sales person to the final training and implementation department, Fonality has truly been outstanding so far. Their system is by far the best on the market. We were a little hesitant and scared about the change but everything went surprisingly very smooth. We look forward to using the system now.

Ease of sales, implementation, training. Company has flow down packed and make transition simple.
Slightly pricy, but worth it
Yes

What did we sign up for

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

The sales guys promise the moon and then once you sign up they don't deliver. They don't return calls even when you want to BUY more services. It took nearly a week to find out we have to pay extra for softfon usage then when we wanted to buy them it took them several days to get us up. We lost the ability to work from home while this went on. There seems to be no sense of urgency to get us back up. We had our $100 an hour IT guys scheduled for a teleconference with their sales guy and the sales guy's cell phone battery expired 10 minutes into the call and we sat around on hold for 15 minutes while he found another phone (this should have been a sign of what we were getting into). The sales guy did not inform us of many 'little things' like we have to dial an area code for local calls...their billing dept opens at 9 pacific time (how do the east coasters deal with this?)...each caller ID is different and we want a company-wide id. I seldom write reviews but after being down for 2 hours this morning and their tech didn't call back in 15 minutes (his offer) on a cell I felt trapped and needed to vent

they have a good HUD albeit with significant shortcomings.
Their customer service blows. There is no way to put a caller back in the queue one you take the call. When you grab a call from the queue it registers as an abandoned call making this important statistic worthless. Note:we grab calls frequently when we wee that the hold times are too long. We've had the sevice only a month and have had 2 prim time outages lasting over an hour.
No

Fonality is a great, cloud based, full featured PBX solution

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Fonality has been great to deal with. They have been flexible when needed, and ultimately have dealt with all of our issues.
We run Fonality entirely 'in the cloud' via IP phones. This enables us to setup offices whenever, and wherever we need. All we need is an internet connection. Same goes for administration, it can all be done remotely (I am the primary admin and not local to 95% of the company)
I gave 4 stars to features because it's not as feature rich as some of it's significantly more expensive competitors (IE - Cisco). Perhaps the premised based system has more features
I also rated the CS 4 out of 5. Ultimately, every issue we've encountered has been resolved. However, sometimes it's been difficult to get the balling rolling. I'm attributing this to the fact they are growing in the online space, and perhaps need a few more front line folks.

Ability to run entirely 'in the cloud', powerful, flexible phone queues, great price / value, excellent reporting for queues. Sound quality is fantastic, better than cell phones and rivals a 'landline.'
The reporting could be better for non-queue calls; we currently have to download the raw logs and manipulate it ourselves. Fortunately - the raw logs are in a excel / DB friendly format and easily parsed. This is a HUGE improvement over our previous providers I'm sure this will be addressed in time.
Yes

Pages

NetFortris

Plano , TX
United States
2004Year Founded
55%Recommend
60User Reviews
Get Quote

Overall Rating

3.3965
3.57
73%
64%
71%
62%
71%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

When it comes to business phone systems, NetFortris has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, NetFortris provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.

 

the rub

The Rub

NetFortris is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:

The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.

The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.

The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.

All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.

bottom line image

Bottom Line

For top-rated and award-winning business phone service (and additional communication services), NetFortris has the solutions businesses need. For their business phone systems, NetFortris ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.

NetFortris also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.

comment image

Our Two Cents

When it comes to business phone systems, NetFortris delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.

Plan Info
Plan Name Essentials
Plan Summary The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
  • Unlimited Calls
  • Auto Attendant
  • 24/7 Customer Support
  • Unlimited Basic Queues
Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $19.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $14.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Professional
    Plan Summary All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
    Key Features
    • Unlimited Calls
    • HUD UC Software
    • On-Demand Recording
    • 24/7 Customer Support
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $19.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ultimate
    Plan Summary All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
    Key Features
    • Voicemail Transcription
    • 24/7 Customer Support
    • Unlimited Calls
    • Advanced Queues
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.99
    Promo Price N/A
    Price Disclaimer Per user, per month
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $34.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $29.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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