Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.
poor customer service
I have had Lingo and Vonage for 2 years now. I run a small business from home in the US and have many UK customers. I don't really have too many problems with either although I would say that Vonage is the better service. I have a fax line with Vonage which I have to say is not the most reliable. My main issue is that Lingo's customer service just has to be the worst there is. You get a call center in India and the person on the other end is obviously reading from a pre scripted response answers. I have called them many times and would swear that I am having the same conversation each time as the answers are ALWAYS the same no matter what the question !!! I went to the Uk this year on business for 6 weeks and took my Lingo box with me. Great no problem hooking up and getting calls etc until I tried to forward calls to my Uk cell phone. It simply would not work. I called them daily and daily they promised me that the problem would be fixed within 24 - 48 hours, It never was fixed in the 6 weeks I was there.
My latest problem is that I have a virtual number (a UK number ) so that my friends family and customers from the UK can call me in US at cheaper rates. This number has now ceased to function with no explanation or refund of money from LingoJust that the engineers are working on it and they can't tell me how long it is going to take to fix. I have called many times with no solution. I have e mailed customer care twice and had no reply. DOES ANYONE HAVE A US OR UK NUMBER THAT I COULD TRY TO ATTEMPT TO GET SOMEONE THAT MIGHT TWANT TO ACTUALLY GIVE ME SOME CUSTOMER SERVICE???