Strange that this should say that Lingo was founded in 2005 - I have had lingo service since 2004 (must have been one of the first I guess). In the beginning, it was horrible. The phones were most unreliable, and the call quality was questionable. I stuck with it, as at the time it was the only provider to offer me fixed rate monthly plan to call my relatives in other countries. Some of the issues were my own with my network. The most annoying part was that the support was outsourced to India (or somewhere close), and was absolutely horrible..!!! They were slow, they had no idea when it comes to troubleshooting - they were polite however. Any time I called in, becasue my service was not working, they just had me reboot. It would always work, but they could not tell me what the root cause of the issue was so that I would not have to reboot. I had a noise issue on the line for the past 3 years that made it almost unusable. I personally troublehot down to the VOIP Modem. I kept calling back in going over the same 3 steps that thee seem to know (plug directly into cable modem, plug old analogue handset directly into it, reboot) and getting no where. Requrests to escallate were not granted. Finally I got someone who had a clue, and sent me a new VOIP modem (for free), and the noise that I had been experiencing for the past 3 years is now fixed.
Latest issue is that my new VOIP modem shows the incorrect time. I have been hesitant to call in, because of the support service, however, my wife got the better of me. So I called in expecting to be given the runaround as normal for a few hours. I must say that I was plesantly surprised. It seems that the outsourcing has been insourced (maybe they have been heeding all the cried of woe from their customers). I spoke to a very nice lady in Canada who clearly knew what she was talking about, and told me that support has been pulled back into USA/Canada. For this reason, I have given 3 stars (would have been one star otherwise). I really hope that the support is now fixed. Incidentally, the time issue is a known issue with the Linksys SPA2101 VOIP Modem that I was sent. They hope to have a patch to fix it in the next few weeks.
Bottom line is, if the only reason why you didnt like this company was the support (understandable), you may want to give them a go again. The Voice quality is good, and they seem to have got over the unreliability issues.
For your info here is what I pay monthly (including all taxes, hidden charges etc):
My plan is "Unlimited W. Europe" and I have a primary phone number and a fax number (using distinctive ring).