close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

Get a Free VoIP Quote

Only a few simple steps. (Step of 5)

You are requesting a quote and other information regarding your telecommunications needs.

Please refer to our Privacy Policy or Contact Us for more details.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Horrible Service to long term customer - Lingo

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

I've been a customer of Lingo for 7 years and have been relatively happy. I work from home so phone service is critical. Sound quality hasn't been the greatest and recently calls started dropping. I was told at one point a few months back that I needed a new adapter, but then they changed their mind and said it was a port issue.
I recently experienced a full outage and was told my adapter needed to be replaced. I was told at the time it would be 1-2 days before it would be shipped and they had no options to expedite or overnight ship a replace. 4 business days later and they still can't tell me when an adapter would be out.
To make matters worse, and shame on me for not being a more observant consumer, their annual plan (which I've been on for years) is more expensive than their monthly plan! Couple that with they charge fees and taxes on the annual bill and you still receive a monthly bill of fees & taxes!! How do they get away with this! Took days and multiple phone calls to try to get an explanation, which was said very quickly in broken english, and when I asked if it could be emailed to me so I could try to understand, I was told that would be another request!!
My foolish loyalty has likely cost me money over the years and much recent frustration. Needless to say, I'm switching providers, I'll have an adapter overnighted to me and the price is way cheaper! Now to see how much trouble I'll have getting my refund! Lesson learned...always check prices before renewing plans/contracts and being a long term loyal customer means nothing anymore!!

back in 2007 and for the next several years I was happy. At the time they were one of the few that offered virtual numbers and their annual plan couldn't be beat.
No ability to expedite shipping of replacement equipment. Useless customer services. And I swear the double tax annual subscribers.
No

Horrible company, horrible service, many illegal charges and hidden fees

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Lingo Inc (owned by Primus Telecommunications Canada Inc) has repeatedly refused and ignored my requests to stop charging my debit card, as I do not even use their service. I let my mom use my card to pay them once, months ago, and they charge me every month, despite my consistent requests to stop.
Now, I'll have to cancel my card and file a civil claim against them. They also somehow raised their "taxes and fees" from just a couple dollars to almost $30 over this past month. I see online that many people have had this same issue with them, but they continue these illegal practices without any repentance whatsoever (maybe because they're a multinational and think US laws do not apply to them).

None
Countless hidden fees, keep charging after you cancel your service multiple times (but insists you never did, or "they didn't enter that in the system"). The last illegal charge they took from me was $73.12 (that's for one line with their most basic service)
No

lingo - Don't trust them at

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I was a customer for almost a decade with them and moved my service to a better provider. Then the called and said I need to pay for modem I told them I would like to send it back however they told me this wasn't an option and I needed to pay for them modem.

None all cons outweight any pro's.
I wouldn't do any business with them at all. They bill you for your modem when you stop doing service with them.
No

NEVER Use LINGO

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

They are so bad that I am reporting them to the better business bureau. They turned off my company's phones BY MISTAKE, which they have acknowledged in an email, then guaranteed it would be on by the end of the business day. That was Monday. It is Thursday afternoon, I have called in 10+ times, and the phones are STILL NOT ON!! They are costing me hundreds of dollars per day that my phone is off, and not one person in their company cares at all. They are so pathetic that it almost seems like you're being "punked." I cannot emphasize enough how terrible, unaccountable, uncaring, dysfunctional, and incompetent this company is.

Nothing any other phone company does not offer.
This is literally THE WORST company I have ever dealt with in my life! If you use them, you will regret it.
No

Lingo expensive overseas cell calls and poor customer service

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
2.4
Average: 2.4 (1 vote)

I had them for about 8 years, service seemed to be OK. Their modem finally died and they gave me new Linksys modem, a huge difference in sound quality, why did they leave me for so long on that old modem! The final straw was the calls to foreign cell phones with huge monthly bills ($200-$300), I found an alternate VOIP provider with 3c a minute to UK cell phones so I switched. They sent me an e-mail saying I had to send the modem back to them within 14 days and they gave me an address, so I sent it back, when I tracked it with Fedex it had been re-directed to a new address because they had moved. A week later they sent me a UPS return label - for a different address. Next thing they had hit my account for $75 because they did not get the modem. I thought about wasting my time calling customer service but decided I had enough. Note my new VOIP provider also has a lot more features than Lingo and costs considerably less.

Tech support guys were good when I had problems. I found them better than Vonage.
Calls to UK cellphones too expensive at 39c a minute. Customer service communication poor with foreign accents.
No

LINGO service is a disaster

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.2
Average: 1.2 (1 vote)

I joined LINGO because of some customer service call for $9.95 for 6 months offer. But when I called up to join LINGO they didn't even know about the offer. Somehow they tried persuading me to join with some contract but at last they agreed (after consulting with the manager as they say)to give away the offer. There it started the disaster. I used to keep getting billed for $23.99 with taxes and fees for $12.99 every month and I had to call them up to refund the $14.00 they charged extra. And they credit that as a credit memo which will be applied next month. I had to keep calling them every month and do the same. After 3 months of constant creeping, they applied the discount to my account and somehow they lost the credit card details from my account. Once the next Invoice was generated (even though the due date is June 12 2013) they suspended my account due to non payment. Oh what more to say, I had a difficult time with Customer service guys and decided to get rid of this crap. I am not sure what more disasters are on my way, as I have to send the device back within 14 days and pay money for the service I haven't used.
Moral : STAY AWAY FORM THESE LINGO GUYS.

Nothing special other than the offered prices which doesn't exist
CUSTOMER SERVICE, DROPPED CALLS, NOISE
No

Lingo is not what you are looking for

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

The phoneline had a humming for years and I used it less and less despite the good features Lingo provided. Custoemr Service could not resolve humming. Lingo had outages every so often, at the end my service did not work, the online account said my payments were not current, customer service could not figure out why this incorrect information was posted. So I caceled. Lingo told me there was no termination fee and the payment already made was the last one.
Now they charged me a equipment return fee, when I complained, the customer service told me I was told, which was not correct, they also said it's always been part of the general terms/conditions, then the story changed they changed their general terms and conditions. They would not let me talk to a supervisor and hung up on me.
Yes, Lingo is this kind of company.

With the contract from 2004 I had a lot of features not available anymore.
Customer Service on the phone was poor, e-mail took more than a week to get a response, resolutions took longer.
No

Bad Service + unstable internet with Lingo

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

Worked fine, but made home internet unstable.
Customer service was terrible, raised price partway through. They cancelled service when debit card # changed number without any contact. Also, watch out for $75 charge if you don't return equipment when you quit. It's buried in the contract terms, they won't mention until after you've been charged.

No

The Worst Service I have Experienced

user_review
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1.4
Average: 1.4 (1 vote)

I would not wish this phone service on my worst enemy. I would definitely not use this as a primary telephone contact account. They made it almost impossible to leave with my number. The customer is never the priority with this company and it is impossible to speak with a representative in a position of authority.
Not one problem I encountered with this company was resolved to my satisfaction..... Until I was able to take my business elsewhere - and they even made that hard.

the phone line worked
Awful customer service - sometimes on hold for over 1 hour and on the few occasions that I was promised a call back the promise was NEVER kept. Also on a few occasions despite 'polite' conversation I was hung up on or 'transferred' to 'dead air'. There were some conference call numbers that I needed to call, which were 'blocked' for some unknown or non-negotiable reason I was misled by their prices - the 'surcharges and taxes increase the advertised price by at least 50% When I tried to leave them they made it almost impossible. Their number porting department is a joke, and they struggled to co-operate with my new provider. I had to engage the assistance of a regulatory body to facilitate my departure. their so called $0 cancellation fee and no contract mysteriously turned into a $9.95 Equipment return fee. this is a bait and switch in my opinion. I do not know of any circumstance that a voip consumer would not need the equipment they provide you with as part of the service.
No

Stay away from it!!

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1.8
Average: 1.8 (1 vote)

I took the service on September with their so-called promotion. The reps never mentioned that their cycle starts at the 1st of month and ends on the last day whenever you take. She mentioned that there is no call limit at all. I took the service on 30th and ended up messing the promotional period and paying 9 bucks for no call. After some hassle I recovered 5$ but another horror story started from the 1st month itself. I started receiving mail that my account may get suspended due to overusage. So, when I mailed back saying I was told that there is no usage limit, I received a mail stating that those messages are automated and I do not need to worry about it. Still they decided to suspend the service on 3rd November without any usage on that month. When I called the customer service they reactivated the account and finally I was told that there is a 2100 minute limit on this plan. Surprise!! without any action on my part (and any usage at all) they terminated the service on the same day and still started demanding the payment for November. There was no usage on that month and they terminated the service and asks for the fee for that month!! So, you can imagine what kind of immoral policy they adopt to rob off the customers. I disputed their payment for that month and with all their mails in my inbox I am pretty sure I can prove that they do not deserve payment for that month. So, my advice, please stay away from it!!!! Unfortunately, I learned it the hard way!!

voice clarity
worst possible customer service and higher cost with lower plan limit than other service
No

Pages

Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
106User Reviews
Get Quote

Overall Rating

2.217
2.73
43%
42%
53%
29%
54%

Service Locations

  • United States

Recent Reviews

italkbb logo
5
iTalkBB

My friend told me about the new home security product- AIjia home security camera that iTalkBB recently released. I have used the Chinese TV service...

May 14th, 2020 - FFAN96
star2star communications logo
1
Star2Star Communications

I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.

May 11th, 2020 - Mark w mattingly

Most Recent Blog Posts

Best Virtual Event Software
The 9 Best Virtual Event Software Platforms of 2020

Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...

Mar 20, 2020
VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020