iTalkBB Reviews

I've used ItalkBB TV+phone for almost 10 yrs. I paid for $180/yr. The phone line is useless, but if you only want Chinese TV, it's same price. Recently I bought a TV box for $130 on Amazon. it comes with all Chinese channels plus English channels, much more than ItalkBB TV provided. I only need to pay once, no more monthly pay like italkBB TV. So I called to cancel my italkBB service. They stop service immediately although I have paid for the whole month. I was also requested to return the equipment with cables on my own shipping cost. So don't believe they say "free box with free shipping". This business is so cheap and stupid. They ask you return the junk equipment just to give you hard time, so you will never be back to them in the future.

iTalkBB should feel honored to received one star! Because they deserve zero
star!!
I have been in the US for more than 17 years. I have to say iTalkBB has been
the worst companies I have ever dealt with. They gave you the warmest welcome
when you sign up. But you will expect the most greedy goodbye experiences
when you cancel. I transferred my number to Verizon in 4/18 2017, and thought
italkbb service will be automatic be canceled. However, just want to confirm,
I called iTalkBB in 4/20 to confirm. They tried every methods letting me to
stay with their services. After they realized I will definitely go, they
changed. I insist that don't charge me any more. They agreed.
Two months later, I found they charged my credit card for $29.97 for the
service of 4/20 - 5/19. I called them, they said you called at the first day
of the billing cycle, we have to charge the whole month!. I said my number
was already transferred to Verizon in 4/18, how did you provide the service
for me for 4/20-5/19? they refuse to refund!!

To all who want to sign up iTalkbb:
Please, not only their service are really bad!! but also you have much much
better options:

Use Skype to do international phone call!! For international calling to
landline or cell phone in China from your cell phone in the US, 400
minutes/$2.99, 1000 minutes/$4.99. Very convenient, and crystal clear!!

For all iTalkBB users, dump this company, and run away as soon as you can to
same 90% of your international call of Talkbb, and get much better signals
and much better services in Skype!!

I have been using iTalkBB's phone service since 2007 and I recently cancelled
my service.

Here is what happened to me since 2 years ago: every time my parents made an
international call, the call will be cut off at random times. I called
iTalkBB service and they did something on their backend to try to make things
better. Things did not get better. I asked if they should provide a more
updated box to me because the one I have been using is 8 years old
already..... I was told that since I have bought the box (it was the only
option in 2007) they would not be able to ship me the new box. I will have
buy another box. I have to say, their customer service was OK. They told me
what they have done in the backend. As an IT person, it made sense.

After that phone call, my parents told me the calls did not get cut off as
frequently but the quality went down. there are statics.

Recently, we finally decided to that we want to get out of iTalkBB phone
service and just use Google Voice instead. After all, Google Voice is
cheaper, more flexible, and a lot higher quality.

And here is how things went south: iTalkBB tried their best to keep me on
their service, which I can totally understand. Our mind is made up, we are
switching. So, I patiently told them again, again and again that I just want
to cancel. Finally, they gave up. but then they told me that the phone box
belongs to them and I had to ship it back to them within 15 days or they will
charge me $59.99. I was like, what? I own the phone box, that is why yall
would not give me a new one 2 years ago. They told me there must be a mistake
because they should be able to give me a new one. I said "OK. That was 2
years ago. The fact is they told me no. So, let's not focus on the past. The
issue we have now is you asked me to return the box that I have paid for."
Then iTalkBB person, it is a her, said they have reimbursed me in a monthly
base from 2008-2009. My answer to her was "I paid for the box. you decided to
reimburse me, that is iTalkBB's decision. It does not change the fact that I
bought the box. It is like you go shopping, and bought a skirt. Then the
company told you they will pay you back for the skirt for some reason. You
accepted it. But then you found out the skirt doesn't fit you so you went go
return it, but come to find out you need to pay the company back for the
shirt if you are returning it. That doesn't even make sense."

Then that person went on to try to rationalize iTalkBB's behavior. And here
is the kicker. They want original condition of their equipment, including the
internet wire. I almost laughed my butt off. It has been 10 years in my case.
I moved 3 times in the past 10 years. An internet cable wire is an internet
cable wire. No one cares about original or not as long as it works. Not to
mention that the wire may not work anymore after 10 years.

At the end, I simply told her "Look, it will only cost me around $5 to ship
you back this 10 year old equipment that I have no use. I would simply take
it to the electronic center and recycle it. If you want this junk back, I
WILL ship this junk back to you. Please note that our conversation has taught
me that I will never ever return to iTalkBB anymore because iTalkBB simply do
not have any integrity. This $5 will also earn iTalkBB my honest opinion on
all the possible online review website I can find. I am not upset at you. You
are just following what was given to you. The problem lies in the whole
philosophy and culture of iTalkBB. I will not trust iTalkBB and I will not
give a penny to iTalkBB moving forward. Again, I am sorry you will have to
take the blunt comments from me. If you do not truly believe iTalkBB's way of
doing business. I don't think you are happy in what you are doing. If that is
the case, I hope you find a better job soon. Your patience to me and your
insistence for keeping customers will earn you a much better job in a much
better company. You are too good for iTalkBB". I mean it. She was a good
customer service representative, she was caught in a rock and a hard place.

I hope this review is candid and honest. I tried to be as objective as
possible.

I have been using ITalkBB for near 10 years. ITalkBB customer support has been terrible; but I was just patient to tolerant because I did not have time to look other company. Recently, I can not tolerant ITalBB anymore and made study to choose other company. I noticed Ooma and made switch. I am extremely happy with Ooma and save big money (from $30 to $5 monthly). I wish that I could know Ooma early.