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Home > All Providers Reviews > Freshdesk Contact Center

Freshdesk Contact Center Reviews

Freshdesk Contact Center (formerly Freshcaller) is a modern day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshdesk Contact Center’s cloud-based architecture, it brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Freshcaller is a Cloud Call Center software where you can purchase local and toll-free phone numbers in over 40 countries. The intention is to help businesses and teams set up and run a powerful call center where you can engage in contextual conversations with your callers. Freshcaller is ideal for start ups and small teams since it required little time and is cost efficient.

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Just a great all around telephone solution for our business

Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)
Average: 5 (1 vote)

Freshcaller has worked extremely well for our company since we adopted it about 7 months ago. The contact center aspect of it works seamlessly and integrates well with the rest of our business operations, which is aided by the Freshworks software suite. Freshcaller and Freshworks basically cover every business software need with comprehensive products at a good price.

Does everything we need and integrates well with our CRM and other software from Freshworks

Freshdesk Contact Center

San Bruno , California
United States
2010Year Founded
1User Reviews

Overall Rating


Service Locations

  • Argentia
  • United States
  • Canada
  • Armenia
  • Australia
  • Austria
  • Bahrain
  • Belarus
  • Belgium
  • Bolivia
  • Botswana
  • Brazil
  • Bulgaria
  • Burkina Faso
  • Cambodia
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
VoIP app

The Skinny

Founded in 2010 as a new Helpdesk Ticketing provider, Freshworks has since grown their platform to include almost every aspect of the customer journey. Freshcaller is the provider’s Cloud Call Center software designed for both startups and small teams. As a complete call center platform, build in and on the cloud, Freshcaller provides organizations with service and phone numbers in over 40 countries. Freshcaller can provide both inbound and outbound calling, along with the advanced features one would expect from an enterprise grade solution. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time.The provider’s platform is currently utilized by over 150,000 businesses around the world.

the rub

The Rub

Freshworks has been steadily growing their platform in order to provide organizations with a complete suite to revolutionize and maximize their overall customer engagement. Freshcaller is the provider’s venture into providing a complete Cloud Call Center platform, enabling even the smallest and newest start-ups to operate on the same level as giant Enterprise organizations. With a Cloud PBX powered Call Center, businesses do not need any hardware to get started, can setup their entire call process within minutes through a simple web browser administration portal, all while remaining affordable. Freshcaller has managed to hit all three of these points right, and offer a robust platform with some pretty impressive features.

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Bottom Line

Freshcaller offers a truly complete Cloud Call Center solution, enabling teams of any size — even the smallest Start-Ups — to gain access to a complete, feature packed, and robust call center solution at a fraction of the cost. With service in over around the globe, Freshcaller can even provide international phone numbers enabling organizations to expand their business footprint to over 40 different countries.

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Our Two Cents

With Freshcallers awesome reviews you know you are getting a quality product. Customers are constantly pleased with all of the benefits Freshcaller has to offer. With its easy to use software that can accommodate any type of business it is clear that Frescaller is a great choice to everyone.

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