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Home > All Providers Reviews > Callcentric

CallCentric Reviews

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-rate calls to traditional phones. CallCentric offers VoIP-based broadband phone services for both residential and business users. Their services include all of the essential features, free local numbers, and much more.

Consider the IP Freedom phone service. As long as you are calling another CallCentric customer, with the proper installed software (or an IP-adapted phone), the call is absolutely 100% free. The only downside is that you can’t call anyone on a landline.

What does CallCentric offer?

CallCentric has three different paid calling plans available. The first, Pay Per Call, is an extension of the IP Freedom calling plan. You simply credit a small amount to your account and you can call anywhere in world, at low VoIP rates. That’s it. You only pay for what you use. Calls within the CallCentric network are still free. The second and third plans are the North America Unlimited Plan and the World Select Plan. Both are for a low monthly fee and both offer unlimited calls: North America Unlimited to North America and World Select to 35 countries around the globe. All CallCentric’s plans (even IP Freedom) have wonderful features included, like voicemail, browser management, and more.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Avoid Callcentric like the plague!

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3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 2 (1 vote)

Stay away from Callcentric!!!
I first used Callcentric five years ago for my main business DID. After about a 10 months with them, I ported the number to another provider because I noticed that a small percentage of calls to our DID would fail. I did some testing and found that instead of going to voicemail or hearing a busy tone, callers would get the message "this number is not in service". For a business, that is completely unacceptable. The damage to my business well exceeded the cost of VOIP service.
Nevertheless, I liked the website and thought they may be a good option for a residential DID. Boy, was I wrong!
I switched my parents over to them earlier this year because I figured Callcentric would be able to handle the low volume of calls on a residential number. If a call here and there didn't go through, it wouldn't be a big deal. Callers could just try calling right back and would probably get through.
I can't say how unhappy my parents were with the service they got from Callcentric.
Starting in September, there was a DOS attack that caused major problems with their service. You could not place calls with them and inbound calls did not get completed. This issue dragged on for over a month. They kept coming up with a "solution" that would last for a day or so only to have the exact same problems happening again. At first, I had some pity on them, but after time kept dragging on, it seemed like they were completely unprepared for this and were just grasping at straws for a solution.
During Hurricane Sandy, it became extremely clear that their network was very poorly planned. They have all their servers in one building in downtown New York and do not have any generator backups! As far as I could tell, they only have short term battery backups that will only last for a power outage of an hour or so. They were down for days and blamed the weather, but it was really because they had such poor planning and network design. Other providers based in NYC didn't have any downtime. What's going to happen the next time they lose power?
A well designed VOIP network should have uptime that is not dependent on the local power grid. Servers should be in at least two different locations, separately by hundreds or thousands of miles. Callcentric has neither of these things.
Bottom line, avoid them like the plague. They have a nice website and good prices, but you can't trust these guys to handle your phone service. There are several other providers that can take their place.
Don't be fooled by positive reviews.

Bad network, very susceptible to problems.
No

Stay Away -

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2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

I bough $5 credit for an employee of mine from Callcentric. I only authorize them for $5 credit nothing else. They kept charging me for the following months without my authorization. When I found out about the charges. They blame me with their unauthorized charges
--------------------------
Hello,
We have been updated by our billing department that these funds cannot be refunded. The facts in this case are as follows:
1 - You added funds to your account with a new credit card on January 11th 2008
-----------------------------
Yes I bough $5 credit that is all. Nothing related to future charges etc.
----------------------------
Besides all they have poor service quality + They even do not have a phone# on their site..

Not running an ethical business.
No

The WORST Customer Service

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2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
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Average: 2 (1 vote)
1
Average: 1 (1 vote)

Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...

Sound quality has been ok.
Bad Support. No MMS.
No

Unuseable

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Four days and no service. Charged for 911 service which was not requested and now notified this unuseable account will be drained for monthly 911 service. What a rip off. Plus they now say they will recharge my credit card when they have drained the account for more money. THINK AGAIN. Totaly useless.

No

BIG SCAM!

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1
Average: 1 (1 vote)
1
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1
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

WATCH OUT THESE JERKS ARE REAL BIG SCAMMERS. I GAVE MY CARD TO THEM FOR MONTHLY PLAN AND THEY CHARGED ME FOR 3 MONTHS IN ADVANCE WITHOUT EVEN TELLING ME. WHEN I CONTACT THE CUSTOMER SERVICE THEY HUNGUP. ITS BEEN 2 MONTHS NOW AND THEY ARE STILL TELLING ME THAT THEY ARE "INVESTIGATING". FINALLY, NOW I GOT MY MONEY BACK FROM MY CREDIT CARD DISPUTE.

No

Pages

CallCentric

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2003Year Founded
73%Recommend
65User Reviews

Overall Rating

4.1
4.22
84%
79%
83%
79%
84%

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