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Home > All Providers Reviews > Callcentric

CallCentric Reviews

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-rate calls to traditional phones. CallCentric offers VoIP-based broadband phone services for both residential and business users. Their services include all of the essential features, free local numbers, and much more.

Consider the IP Freedom phone service. As long as you are calling another CallCentric customer, with the proper installed software (or an IP-adapted phone), the call is absolutely 100% free. The only downside is that you can’t call anyone on a landline.

What does CallCentric offer?

CallCentric has three different paid calling plans available. The first, Pay Per Call, is an extension of the IP Freedom calling plan. You simply credit a small amount to your account and you can call anywhere in world, at low VoIP rates. That’s it. You only pay for what you use. Calls within the CallCentric network are still free. The second and third plans are the North America Unlimited Plan and the World Select Plan. Both are for a low monthly fee and both offer unlimited calls: North America Unlimited to North America and World Select to 35 countries around the globe. All CallCentric’s plans (even IP Freedom) have wonderful features included, like voicemail, browser management, and more.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Great service!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I love Callcentric! The web-site is great, the calls are clear and the pricing is very competitive. Callcentric is a BYOD, which is also nice since you can configure your device how you want it. The biggest minus to Callcentric, is that it can require a higher degree of technical skill/knowledge depending on what you want to do. For example, if you want to be able to do local 7 digit dialing, you need to configure your phone adapter to do this (which can be complicated on some adapters) since Callcentric wants all numbers to be the full country/area code format.
Also, don't like their 800 rates. They charge for 800 number calls at .0088 cents/min. If they would drop that charge, then this service would be perfect.

Great web-site (call treatments are cool, it's like a rules wizard for your phone). Good international rates. Reliable service. Customer service is very responsive.
Can require a little more technical know-how to set-up. Rate for toll free (800 numbers) calls are annoying.
Yes

Simply the Best!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I have tried VOIP services and non have compared to the price and quality i have gotten from callcentric.
If you set up your system properly, you will have a great, reliable alternative to an expensive land line.
i have had this for 2 years now and have spent less than $120 bucks on this phone service.
If you want to just plug in your phone and go or have a customer service rep hold your hand through the process, this may not be for you. but once it is set up, you will have wonderful service and no other service compares in features. There online support is very fast and thorough in their answers, no cut and paste responses. they actually give you an answer you can use.

Cost! Quality! Features!
Setting up the Service.
Yes

Great savings --but lack of service due to DDOS attack & Sandy

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
4.4
Average: 4.4 (1 vote)

I really did like Callcentric and have been with them for over 2 years. It was the best and cheapest tel service I ever had. The dashboard on login was so easy to work with and set preferrences. I don't know what I am going to do now that their service is completely down.

It's was really easy to set up my service with me own equipment and to get my local tel # transfered. The features and price are great.
The past 2 week have been a nightmare. First they are attacked by VoIP terrorists with DDOS and now Hurricane Sandy has taken service completely down -- including their website. Can't even log on to transfer calls to my cell phone. I hope they come through this soon --- or I will have to look for some other option.
No

So far so good

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

It has been just over an hour since I got my line. Took less than 5 minutes to setup. And the price is great ! Just $0!! Pay per use price - 2 cents a minute.
All connections went through and the quality is excellent.

Easy setup, Great price.
None
Yes

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

1. Many options to choose from. Unlimited calling to per call.
2. Low domestic and international rates
3. Peering capability (can call other SIP networks for free)
4. Great online management tools
5. Free option to try service out without investing a lot or a long term contract.
6. Good reliabilty and call quality so far.
7. Great web site and online support

No live or phone support. Making a choice of what you want may be confusing since the incoming and outgoing plans are d
Yes

Callcentric is still a decent plan, but pricing is substantially higher than before.

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I have had call centric for about 5 years now, they have had a few rough patches as well as some individuals taking advantage of their programs. The free phone number program is gone. Now there is a $1 per month DID charge but this is specifically restricted for limited residential use. If your use is for a home office or business purpose you have to go to a office unlimited plan for $8.95 per month and then add an outbound calling plan, i use the 120 min for $1.95 charge which includes the taxes related to 911 service. Overall I now pay $10.90 per month which is still less expensive than the other SIP plan providers. I like most of the features, but a little dejected that if you have voicemail activated then every call will end up routing to voicemail. For one of the numbers I had calls could not go to a voicemail. The only way to do that was to cancel the line and order a new account. Now that free phone number has stopped I have cancelled all the lines on that account and just have a internet phone number only with the voice mail. Once I get a routing program set to filter out calls not intended for the non vm company to the other account's internet number. For a small business you don't need anything really, but a few IP phones and order business unlimited DID if you need more than one channel, but still under the same number this can be ordered through the plan. You start with 3 trunk channels, so you may need to request more if you have 3 extensions and occasionally have folks holding for someone. channels include every inbound and outbound call or transfer call needed at any given time. So consider 6 to 9 a good starting point. The system also allows you to configure an auto attendant with call queueing for a team. When you want to move up you would need to configure a IP PBX (often setup on a home server) this is not for the light of heart and normally requires a pro to get everything set properly. But, a pro and IP PBX can leverage things like trunks in use BLF led's and reporting of calls received and average calls hold time in queue. It requires a skilled IP PBX programer to properly implement these but when they are done right they are wonderful.

For a small business you don't need anything really, but a few IP phones and order business unlimited DID if you need more than one channel, but still under the same number this can be ordered through the plan. You start with 3 trunk channels, so you may need to request more if you have 3 extensions and occasionally have folks holding for someone. channels include every inbound and outbound call or transfer call needed at any given time. So consider 6 to 9 a good starting point. The system also allows you to configure an auto attendant with call queueing for a team. When you want to move up you would need to configure a IP PBX (often setup on a home server) this is not for the light of heart and normally requires a pro to get everything set properly. But, a pro and IP PBX can leverage things like trunks in use BLF led's and reporting of calls received and average calls hold time in queue. It requires a skilled IP PBX programer to properly implement these but when they are done right they are wonderful.
Now there is a $1 per month DID charge but this is specifically restricted for limited residential use. If your use is for a home office or business purpose you have to go to a office unlimited plan for $8.95 per month and then add an outbound calling plan, i use the 120 min for $1.95 charge which includes the taxes related to 911 service. Overall I now pay $10.90 per month which is still less expensive than the other SIP plan providers. I like most of the features, but a little dejected that if you have voicemail activated then every call will end up routing to voicemail. For one of the numbers I had calls could not go to a voicemail. The only way to do that was to cancel the line and order a new account. Don't expect technical support to resolve but the most basic setup issues. Trouble tickets generally get resolved quickly.
Yes

Good Service, Great Price

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

I use Callcentric with asterisk. It works well, I have no major complaints. My calls are completed and the sound quality is very good. The couple of times I needed help, I opened a trouble ticket and support immediately addressed my concerns. The only complaint I have is that they don't allow you to pass your own caller ID, and while I have never opened a trouble ticket on this one, the DTMF signaling seems not always to pass properly... it's good enough for basic menus, but if you want to send or receive any long string of digits (ie. bank card number, etc.) sometimes it doesn't work right. But excellent service overall. Would highly recommend to anyone needing cheap calling-- particularly cheap international calling. Their rates are some of the best I have found.

Yes

Nothing to compain about

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

This is a real bare bones service that works.
Would be nice to have access numbers but then that would be asking for too much at this price.
Perfect for people who mostly make calls.

Yes

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

BEST EVER experience I have had with customer support via messaging.
***Intelligent, Proactive and Doing What's Right****

Good customer support via text messaging
NO 7 DIGIT DIALING... No voice support, Improvement in the dashboard.
Yes

Worked great UNTIL SANDY HIT. NO BACKUP GENERATOR!!!!!

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3.4
Average: 3.4 (1 vote)

I loved Callcentric until Sandy hit New York. My (skeptical) wife even agreed to use it.
Then hurricane Sandy hit and the lights went out in New York. Callcentric is currently down HARD. Incoming calls just get a busy signal. Our phone gizmo cannot connect to Callcentric servers. It is as if Callcentric did not exist.
This is day 2 now. I think I'm out and moving to voip.ms or some other service that has some geographic diversity so that if one location gets hit, the load can be moved to other sites.

Very customer-friendly. It was reliable and easy to use for years.
NO BACKUP GENERATOR! NO GEOGRAPHIC DIVERSITY!! When the lights go out in New York, Callcentric goes down HARD. No service (not even forwarding service), no website. Nothing. Very amateurish setup.
No

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CallCentric

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2003Year Founded
73%Recommend
65User Reviews

Overall Rating

4.1
4.22
84%
79%
83%
79%
84%

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