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Home > All Providers Reviews > Callcentric

CallCentric Reviews

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-rate calls to traditional phones. CallCentric offers VoIP-based broadband phone services for both residential and business users. Their services include all of the essential features, free local numbers, and much more.

Consider the IP Freedom phone service. As long as you are calling another CallCentric customer, with the proper installed software (or an IP-adapted phone), the call is absolutely 100% free. The only downside is that you can’t call anyone on a landline.

What does CallCentric offer?

CallCentric has three different paid calling plans available. The first, Pay Per Call, is an extension of the IP Freedom calling plan. You simply credit a small amount to your account and you can call anywhere in world, at low VoIP rates. That’s it. You only pay for what you use. Calls within the CallCentric network are still free. The second and third plans are the North America Unlimited Plan and the World Select Plan. Both are for a low monthly fee and both offer unlimited calls: North America Unlimited to North America and World Select to 35 countries around the globe. All CallCentric’s plans (even IP Freedom) have wonderful features included, like voicemail, browser management, and more.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Overall great service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I am using Midcontinent Cable with a BYOD (Bring your own device) Linksys Pap2t. This service has been working great since the day I got it, except for a brief outage which was fixed promptly. I had one issue where the service wasn't working and they said in about a day that i should use the G711u codec instead of the G729a. The G711u is 8KBytes a second but I suppose that means higher quality. The G711u is 1KBytes a second. I was able to setup and test my Voip device on their website which was nice, but I couldn't make any calls or receive any calls except for the click2dial test service or another callcentric user (Didn't know anyone else that has this).
The Price is about average compared to other voip service providers. I gave it a 4 because I believe this price range is fair. The first month is 5.95 (for unlimited inbound calls with a real number + 5.95 for setup) + 19.95 (for unlimited outbound calling in the USA and Canada) + 2.03 (for a one time 911 setup fee) + 2.37 (for the 911 monthly fee)= 36.25. They bill partial month if you order in the middle of the month and bill the next month if you order after the 20th of the month. So the total can vary depending on when you order. Currently i am using just the 5.95 unlimited inbound calls. Monthly it totals 8.32.
Monthly the whole package would cost 28.27 which about ties with vonage.
Viatalk would have been cheaper but it has a outbound call limit of 5100 minutes on their promotional unlimited package which costs 199 per year. (it comes with unlimited inbound calling)
Other providers that had the BYOD and a cheaper price I couldn't get in touch with so I didn't order from them. I think Vonics was one. Mylowphone was another.
Well this is all i can remember. Thanks for reading.

Quick online customer service, easy installation instructions, quick number assignment.
nothing i can think of except that the price is a 4, but not excellent.
Yes

Liking Callcentric

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Started using callcentric about 4.5 months ago; and I really like them. I had a little trouble getting it setup with my adapter, but callcentric support quickly helped me with the problems I was having and since then everything has been great. Callcentric hasn't had any outages I've noticed and all calls have sounded good. I decided to ditch my landline and replace it with callcentric and I've very satisfied with the results and the large savings every month. I do wish they would provide phone support, but considering my experience with their support so far it hasn't proved to be a problem.

Good support, cheap, reliable
No phone support
Yes

Stable service, excellant support with CallCentric

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Been using Callcentric for 3 years now and with the exception of a couple of bumps in the road, the service has been fantastic. Use them at office (PBX) and home (Obi Adaptor). Their service is always evolving and I frequently get e-mails about new features being added. With their Pay-Per Use plans my home service is less than $9 per month!
Simply excellent, give them a try!

Affordable service, crisp calls, tons of features with more added several times a year, excellent support
Yes

Callcentric & Linksys SPA3102 - a great combination.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Callcentric is a BYOD (bring your own device) VoIP provider.  The SPA3102 has a large technical following for this very capable ATA.  Linksys has been acquired by Cisco, so the documentation for the device is better than ever.  With both FXA and FXS ports on one device it is like a mini-PBX, and at a price of around $60 it is a bargain!  So you plug a cordless phone base into one port, the Line  port goes to the wall jack (if you have local CO dialtone or to a PBX) and the Ethernet goes to your ISP.  The feature set allows you to automatically forward calls to other numbers like cell phones and to restrict use based on passwords.

Inexpensive:  Callcentric provides the possibility of totally free SIP based communications when 911 services are not required.  SIP to SIP calls are free.  Inbound calls  to your Callcentric ATA over landlines are done using DID numbers that can be purchased for as little at  $1.95 / mth on the IP Freedom plan, providing your family and friends with a local number they can use to reach you anywhere in the world that has an Internet connection.Support:  Compared to the Vonage "voice based" customer service, CallCentric's email based responses are superior, as I don't have to wait in a call queue for 20 minutes only to be handed off to a customer service drone that does nothing but read from a script. Quality:  The 29a codec is supported and provides good voice quality.Availability:  In the two years I've been using them their network has only been unavailble once for a period of more than a few hours.Payment:  PayPal makes a great way to do business with this vendor.  You have the option of providing a recurring funding source without providing a credit card number.
I wouldn't complain if they got around to adding &quot;Selective Call Blocking&quot; to their feature set. <img alt="" src="/modules/fckeditor/fckeditor/editor/images/smiley/msn/regular_smile.gif" />
Yes

Great service!

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

excellent interface they have done a good job, sound is quite good calling overseas is must for me and I have been getting a quality connection to several countries some issues some times calling cell #'s
tech support is good since I don't have to wait on the phone to get what I want

good service fair price to what they provide stable quality tech support with knowledge and institution fast
it will be nice to have a better fax ability it took me some time sort it out on my spa3102 but I did it and I new to all this
Yes

CallCentric: No Nonsense Pricing

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

CallCentric's concept of pay per call is a brilliant idea.  For those of us who call infrequently, we pay only a few dollars.  For those of us who call a great deal, we get a monthly fee that is still a grand discount from the PSTN.  Because of the pay per call rules,  Idiots like Telemarketers don't tie up CallCentric's channels and your calls go through easily.  Lots of devices are supported,  No Contract, can be made to fit a 1 phone house, or a whole corporation.   I bought it originally because it was the only VOIP that could port my number.   I was a skeptic. I like it so much that selling VOIP for Callcentric has become a driving force in my business.  We now sell CallCentric, 3CX, and various hardware.   I like CallCentric's no nonsense pricing that promotes responsible use and discourages abuse.

Fair Prices, calls go though, major savings over PSTN, Questions get answered quickly.
It's not always easy for a rookie to set up. I suggest contacting an Agent who can provide and configure hardware if you are inexperienced.
Yes

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

The best VoIP provider I ever used. I'm using this service more than 1 year and have no plans to change it. I already recommend this service to all my friends.

Very good service. Very good customer support.
None.
Yes

Very Happy with Call Centric

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I had read a lot about VoIP services before deciding to try CallCentric. My technical abilities are limited but I bought one of their supported devices from Amazon at a much lower price than they were going for on Ebay and took a chance. Setup was not difficult tough a number of changes had to be made, including a code string with customer support provided to enable 7 digit local calling. I kept Verizon for a few months but found CallCentric so reliable that I dropped landlines entirely. I use their pay-per-call plan and the only recurring fees are for my ported home phone # and E911. My average monthly bill totals about $6. My house is old and most rooms are wired for phone, so I connected the adapter to my junction box in the basement (instructions were on line and easy to follow). Now all of the phones in the house (11) wired and cordless work well with the system. A UPS protects me from power outages (none yet). Tech support by email has been precise and excellent. Sound quality is very good except when calling cell phones when it can be spotty at times. Call features are very good and easily accessed as desired from the on line "dashboard". My only complaint is that it took many weeks to port my home number to CallCentric. Other than that, the experience has been very good and I have no plans to ever change.

Price, features, quality of customer support, reliability, pay-per-call plan.
Slow number porting.
Yes

Scam - Not from what I've seen

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I don't get what the "BIG SCAM!" guy is talking about.
I've been using these guys for around 9 months or so and consider their service excellent.
How he got them on the phone I don't get as they state on their website in the frequently asked questions:
http://www.callcentric.com/faq.php?s_go=1&search=support+trouble&go=Search
that they don't do phone sales or support. However every trouble ticket i've opened with them to ask a question (around 10 so far) has been answered in less than 24 hours and almost all the cases in less than a few hours.
I'm also not clear how this person claims they were billed for 3 months when there system doesn't even offer that option; I know because I never found a way to do it. When I asked via a trouble ticket (again which as answered really fast) if I could get a discount for ordering for more than one month they told me that they don't offer billing for more than one month at a time.
Anyways, I really like these guys and they been really helpful and friendly with the general questions and setup questions I've had. I kind of find it hard to believe this persons story. The comments in the forums about them on dslreports (where I originally found them) also show no negative comments I've run across.

Yes

a

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I just signed up 2 days ago. Setup was fairly easy using the Grandstream 286 I bought through Atacomm. The instructions on the website worked well. Call quality seems good so far. I am paying $5.95 per month for to receive calls and using the Pay Per Call for outgoing. Rates for outgoing seem good compared to most others, especially for international calls. I haven't had to call support, so I can't comment on that. I like not having to pay connection fees. You still have to pay $8.25 for your phone (DID) number (one-time charge) and $4.40 (I think monthly) for 911 fee. It cost me altogether about $70 including equipment to get started with this. I think it was well worth it.

Yes

Pages

CallCentric

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2003Year Founded
73%Recommend
65User Reviews

Overall Rating

4.1
4.22
84%
79%
83%
79%
84%

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