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Home > All Providers Reviews > Callcentric

CallCentric Reviews

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-rate calls to traditional phones. CallCentric offers VoIP-based broadband phone services for both residential and business users. Their services include all of the essential features, free local numbers, and much more.

Consider the IP Freedom phone service. As long as you are calling another CallCentric customer, with the proper installed software (or an IP-adapted phone), the call is absolutely 100% free. The only downside is that you can’t call anyone on a landline.

What does CallCentric offer?

CallCentric has three different paid calling plans available. The first, Pay Per Call, is an extension of the IP Freedom calling plan. You simply credit a small amount to your account and you can call anywhere in world, at low VoIP rates. That’s it. You only pay for what you use. Calls within the CallCentric network are still free. The second and third plans are the North America Unlimited Plan and the World Select Plan. Both are for a low monthly fee and both offer unlimited calls: North America Unlimited to North America and World Select to 35 countries around the globe. All CallCentric’s plans (even IP Freedom) have wonderful features included, like voicemail, browser management, and more.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Love Callcentric

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I've had this service for about 6 months now, and have been extremely happy with it. At first I was hesitant to go with a company without direct phone support, but they get back to you so quickly and efficiently resolve issues submitted via their ticketing system. It seems to work great, and saves them money, which allows them to save us money on our rates, while still maintaining excellent infrastructure for our calls. Keep up the great work guys!

- numerous account options - no contract
- no direct call in support, but this really isn't that big of a deal.
Yes

Let the Savings begin!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

Was tired of being taken advantage by Vonage, so at the recommendation of my neighbor I gave Callcentric a try. Am a bit of a noob and I wanted to try things out before "jumping into the water"; so I signed up for one of their Free DIDs.
Admittedly, I was a bit overwhelmed at first as I had never configured an ATA or an IP Phone before. No worries though, as after reviewing their config guides and working with their support team (at 10 PM on a Sunday night!); I was able to get my Obi 202 up and running in no time.
Once up and running, signed up for their North America 500 plan for outbound and their Pay Per Minute service for inbound. Took about 10 days to port my number to Callcentric..
My wife has said the Callcentric line sounds clearer than our Vonage service and my monthly bills are less than what Vonage was charging us in fees alone!
Never looking back, definitely recommended

Patient, understanding customer support Crystal clear call quality Call Treatments Both Pay Per Use and Unlimited Plans
Haven't found any yet!
Yes

Great reliable service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I switched to CallCentric from Axvoice due to terrible customer service there.
Setup was extremely easy, clear instructions on the website enabled me to configure my RTP300 router for their service in less then 5 minutes.
Customer service is email-only and works via support tickets. Response times are very good. Sound quality for calls is great, international rates are very competitive. 10-digit dial works. Number porting is available.
Web access customer portal is great, layout is efficient and easy to use.
$6 for unlimited personal incoming calls is fine, $30 World Select international plan is on the expensive side, I wish it was around $25. They use G729a codec which takes only 8Kbps of bandwidth.
Overall I'm very happy with the service and would recommend it to anyone who wants to try CallCentric.

Easy setup Great web portal Good customer service Good sound quality Low international rates
World Select plan is a little expensive No phone support
Yes

so far so good

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

At 1st, I ordered voip.com service. But I didn't get phone adapter and also phone number after more than 1o days. So, I canceled the voip.com service and jumped into callcentric. So far i am very happy with service.

great service
Yes

Callcentric is great. Best Bar None.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

 Callcentric does a great job.  One of the few providers that does not charge a monthly fee for phone service.  They do have a $2.37 emergency 911 recovery fee per month for all users that will require calling outside of their other users.  So, no it is not really free per month.  However for roughly $4.50 per month you can have a phone number and be able to call pretty much anywhere in the world for $.02 per minute.  Most other providers charge you $20 per month just for the service.  Thus for the price difference of $15.50 you can talk for 775 minutes per month.  This is great.  If you don't use the service you don't pay any more than the $4.50 per month.  Call quality is great over the FIOS network.  You also get all of the features that the phone company makes you pay for (eg. call forwarding, caller ID etc).  Billing is easy and customer service is great via email.  No, they don't have a phone based customer service, but they are very responsive to email.  The website is easy to use also.  I can't say enough great things about their service.

 Price, customer service, ease of use, no per month charge other than for a phone number ($1.95) and E911 recovery ($2.37), call quality
 No Phone based customer service
Yes

a

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I really like prices and the voice quality offered by Callcentric. You can set your own package with income and outcome plans. Very good. I tried customer service by e-mail and was excellent I got my answer in 30 minutes.

Price, Voi
Nothing
Yes

Asterisk user

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Its been 1 month sofar and the service is working well. Call quality can be affected by many things, but so far, the clarity is very good. I'm using the pay as you go plan with a low cost DID number. The DID is configured so Callcentric receives faxes for me and emails the pdf to my public email account. I use the account for outbound calls only with Asterisk performing least cost routing. Management-wise, the dashboard provided is very good. The basic CDR helped alot with asterisk configuration debugging. Between Asterisk CDR and Callcentric CDR, there was enough information to configure outbound routes and working inbound routes if I choose to enable those routes in the future. I also created a free test account separate from the production account to simulate inbound calls for testing. Also very handy.

Good price Good management dashboard Straightforward setup. Free on-net test accounts available Works with Asterisk
The relationships between offering elements and how you build a plan could be a little more clear.
Yes

Rich feature set and great sound quality makes this one of the best providers

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

 I have just spent the last month reviewing several VOIP providers.  I even signed up for many of them only to find that they were not reliable or properly disclosed their billing practices and so I had to cancel them.  I was just about to give up and then I came across callcentric.  This one is by far the most reliable and professional designs I have seen.  Many of the Voip providers have very buggy interfaces and it was very frustrating configuring them.   Callcentric is very intutive with a number of great features.  Their call treatment feature allows you to even schedule the way you handle incomming calls.  You can even have someone send you a fax and callcentric will email it to you.   They have definately thought through the service offering and its simply first class.  Just about the only con is that they don't let you pick your own phone numbers and so you may end up having to port yours over if you have a better one.  Customer service is done by email and so you cannot get immediate results but in the few instances I needed customer service, they were very responsive.   At the end of the day, Callcentirc allowed me to cut my phone bills in half and provided me with a number of additional features that I never had.  A+

Professional Interface DesignVery Rich Customizable Feature Set (call treatements are great)Clear Sound QualityHighly Customizable 
Customer service works through email / trouble tickets and so you are not able to get an immediate answer if needed, although they are responsive.Cannot pick you own phone numbers other than area codes
Yes

Great company

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

This is my first VOIP setup and I am so pleased with the results that I had to write a review. Callcentric's website is very informative and intuitive. They are a BYOD service. They have setup pages for many different devices. Following their instructions, I easily setup my SPA2102 adapter and was up and running. Within a day, I've submitted to have my number ported to them. Their prices are very competitive as well. They let you charge up your account as you need to rather than a monthly bill.

Easy web interface, price, help pages, services, call quality, billing procedures.
None so far!
Yes

I am really impressed with the provider

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Guys, I have been able to try a few providers, one of them was Zingo Telecom in US. That provider is a band of crooks who were sucking money from my credit cards until I delt with them via my bank and reissuing my credit cards in order to block the charges.
Another BYOD VoIP provider is sipnet.ru - Russian company with mean quality bt very flexible billing and configuration panel, but that company does not offer inbound phone numbers.
Then I started searching for good and reliable company, I was looking at Vonage (I have it running in my Company), but it is not what wanted... after a month of reading reviews an? comparing prices, policies and calling tech support to most companies, I finally got to CallCentric.com and was really surprised. Quality of calls is almost on the high level (among the companies I did try services - it has the best quality), flexible options, no registration and cancellation fees, complete control of billing system in my account and much more... Tech support is on highest level... SO, I am really surprised with the company and the way how they make business. Hope to stay with them as long as possible...

Yes

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CallCentric

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2003Year Founded
73%Recommend
65User Reviews

Overall Rating

4.1
4.22
84%
79%
83%
79%
84%

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