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BroadConnect Telecom | BroadConnect Reviews Reviews

BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses a solution that is designed to fit their unique needs.

Hosted PBX and SIP Trunking

Businesses of all shapes and sizes need a wide range of different communication solutions. The Hosted PBX and SIP Trunking solutions that BroadConnect offers can meet the needs of any business demand at an affordable price. The BroadConnect Hosted PBX phone service offers a phone system, advanced calling feature, mobile integration, and web portal management, all with no capital investment or maintenance contracts. With the BroadConnect SIP services, customers get a service that is compatible with leading IP-PBX’s, E911 Compliant, Burstable Capacity, and Toll Fraud Connection.

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Simple Setup, Lots of Features and Easy to Use Solution - BroadConnect Telecom

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
quick deployment and cost effective
support could be a little more proactive
Yes

Not the Tier 1 Telecom Provider They Proclaim to Be - Broadconnect

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.
Price
Poor Call Quality, service reliability, poor support, poor deployment process
No

Problems all the time - Broadconnect

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
There are always lots of problems that come and go. The phone cuts out mid-conversations, sometimes it blocks calls, sometimes it traps people on hold, sometimes people tell me that they cannot hear me, etc. There seems to be new issues every few weeks and this has been going on for at least five years. And the support staff are not helpful and usually tell us that they don't see any problems. And we have to call and call again until anyone will help us resolve the issue at hand.
the price
Unreliable system, poor customer service, inconsistent phone quality
No

BroadConnect Telecom | BroadConnect Reviews

Toronto , Ontario
Canada
2010Year Founded
33%Recommend
3User Reviews
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Overall Rating

2.6665
4
53%
46%
60%
40%
80%

Service Locations

  • United States
  • Canada

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