Intellisys Communications

Intellisys Communications is a communication service provider that offers the state of Utah business phone and communication solutions. They have been providing communication solutions since 1970 and have thousands of clients. CCI Intellisys offers solutions for your business phones, business cellular service, internet options, and local and long distance communications. They provide the latest Hosted VoIP solutions and integrate them with clients CRM’s and databases so they can provide integrated solutions.

Business Phone Systems

Intellisys Provides some of the most advanced phone solutions available. They specialize in Unified Communications, call center, IVR applications, call recording, CRM software, and multi-site deployments for businesses around the world. The Intellisys system is compatible with Microsoft Lync, Zultys, YipTel, Vertical, and Digium. They also offer other communication solutions like SIP Trunking, faxing, and cellular solutions.

Update: Intellisys merged with Yiptel in January 2014. It is now branded as YipTel.

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Unreliable Cloud Service - Yiptel

handymanuta Aug 21, 2015

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 2 (1 vote)

Customer Service

Average: 2 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1.6 (1 vote)

In my search for a new phone provider, I stumbled across Yiptel which is the hosted (cloud) PBX / VOIP brand by CCI.
My first gripe was the fact that I had to talk to a sales team member before I started a trial. Being a small business ourselves I could appreciate that, but I do prefer the fully automated trials at some of the big players where I don't have to talk to sales until I am convinced the product is right for me.
I used the free trial and was glad they offered it. The service is not reliable. I had several missed calls during my testing where callers called in, but the phones never rang. The first time this happens, I always question my network on this end (are the right ports open on the firewall for example?) However after verifying all network settings with customer support, the missed calls continued.
I don't know the specifics of where Yiptel runs their service, but if you look at the locations on their website (Mesa, Denver, Bozeman, etc.) and Google the street addresses, you will see they are residential buildings! Again I can appreciate these guys are not as big as Vonage and RingCentral (that's not a bad thing, smaller businesses often mean better support!), but I wonder if they are running their backend out of residences with consumer grade WAN links? It would certainly explain the missed calls.
I would not recommend this service... while email is quickly becoming our dominant communication mechanism, we cannot be missing inbound calls from customers!

Pros Competitive Pricing compared to the big guys, personalized service

Cons Unreliable (dropped calls), questionable datacenter quality