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Jan 01, 2026
Voxby vs VoIP Innovations
Compare Voxby vs VoIP Innovations. Find out whether Voxby or VoIP Innovations is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Voxby and VoIP Innovations and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 9 Reviews
Overview:
VoIP Innovations is an industry-leading wholesale VoIP provider that offers DID, origination, termination, and E911 services. The company distributes these quality services to carriers, calling card companies, call centers, and resellers around...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2005
- Website: www.voipinnovations.com
- Headquarters Country: United States
- Founder Year: 2008
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
It took us over a month to get our service set up. Nobody at Voxby could figure out the problem. Then we were unable to contact one of the cities that was part of the in-plan unlimited international plan. It took over a month to get that resolved. There are constant connection issues. They only have one person at the customer service number who can help and he is terribly rude. If he is there to help you, you are lucky, if not tough luck.
To make a long story short, my debit card mag strip went out so I had to get a jcard. Everything was the same except for the 3 digit security code. Unfortunately, their system will not allow you to change this and you have to set up a whole new account. After numerous attempts to contact them via phone and replying to the emails their automated system sent me saying the credit card would not go through, I gave up and had to get another provider who would actually help me when I needed help. Now, they are trying to sue me in small claims court for 7 months of service even after they cut the service off within two months of not being able to pay.
I've used VoIP Innovations 4 years ago and had to use another trunking provider due to cost. We recently moved our services back after VoIP Innovations agreed to match our current pricing. Service is miles better than the other provider. Routes are better and overall call quality. We also have a lot more features then we had before too. Ability to let our customers update their cnam, SMS, and DID grouping just to name a few. Don't underestimate the ability to get support via chat 24/7. We are pleased to be back, and wish we never left.
Quality of service and support is excellent. Super easy to work with and always quick to resolve any issues. Tech support is very knowledgeable, helpful and considerate. They have certainly been a part of the success of our company.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
