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Star2Star Communications vs IDT Global
Compare Star2Star Communications vs IDT Global. Find out whether Star2Star Communications or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Star2Star Communications and IDT Global and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 1 Reviews
Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
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Users Average Rating
Recent User Reviews
Been with s2s for over 2 years now and have had no problems. The software and features are all up-to-date, and the customer service has been great.
The Star2Star service works well enough. We experienced disjointed levels of service. Out local 3rd party representative charged us for products covered by Star2Star and used the excuse that we should have known. We actually stopped using Star2Star in the middle of a 60-month contract. We still paid for there service. We could not get out of paying any of the line items on our invoice: Invoice Processing Fee: $4.99 per month E911: $2.99 per month Maintenance: $37.90 per month Bandwith Optimization per line: $2.50 per month Watch out for their cancelation policy. You can cancel your account for the day your contract expires providing you do it 180 days before and no less than 60 days before your contract expires. The penalty for missing this is an auto-renewal of 12 more months. The "reward" for canceling your account for the day your contract expires is a $150.00 "Early Contract Termination Fee." Up to this moment, no one can tell me how to cancel the contract on time. I admit, that I "cut off my nose to spite my face" when I stopped using Star2Star in the middle of our contract. Again, note that I stopped using their service. I did not stop paying for it. After getting nowhere with their "You are covered for this repair/part under our maintenance agreement ($37.90 per month) but our dealer charged you" issue, I did not want to continue using a product from this company. Again, "Cutting off my nose...". I was ready to let "bygones be bygones" until I got hit with my $150.00 early termination fee. The whole experience seems like a ripoff to me. Buyers beware! Charles
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.