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Star2Star Communications vs Momentum Telecom
Compare Star2Star Communications vs Momentum Telecom. Find out whether Star2Star Communications or Momentum Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Star2Star Communications and Momentum Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 2 Reviews
Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...
- Website: star2star.com
- Headquater Country: United States
- Founder Year: 2006
- Headquater Country:
- Founder Year: 2006
- Basic UC Bundle - N/A
- Premium UC Bundle - N/A
- Professional UC Bundle - N/A
- Starter UC Bundle - $10.99
Users Average Rating
Recent User Reviews
Been with s2s for over 2 years now and have had no problems. The software and features are all up-to-date, and the customer service has been great.
The Star2Star service works well enough. We experienced disjointed levels of service. Out local 3rd party representative charged us for products covered by Star2Star and used the excuse that we should have known. We actually stopped using Star2Star in the middle of a 60-month contract. We still paid for there service. We could not get out of paying any of the line items on our invoice: Invoice Processing Fee: $4.99 per month E911: $2.99 per month Maintenance: $37.90 per month Bandwith Optimization per line: $2.50 per month Watch out for their cancelation policy. You can cancel your account for the day your contract expires providing you do it 180 days before and no less than 60 days before your contract expires. The penalty for missing this is an auto-renewal of 12 more months. The "reward" for canceling your account for the day your contract expires is a $150.00 "Early Contract Termination Fee." Up to this moment, no one can tell me how to cancel the contract on time. I admit, that I "cut off my nose to spite my face" when I stopped using Star2Star in the middle of our contract. Again, note that I stopped using their service. I did not stop paying for it. After getting nowhere with their "You are covered for this repair/part under our maintenance agreement ($37.90 per month) but our dealer charged you" issue, I did not want to continue using a product from this company. Again, "Cutting off my nose...". I was ready to let "bygones be bygones" until I got hit with my $150.00 early termination fee. The whole experience seems like a ripoff to me. Buyers beware! Charles
I am not a person who usually takes the time to write review, but I find it important to warn people about this company and its poor business practices. From the start Momentum was poor on implementing the voip system in our business. Even though it took several weeks to get the system fully online they charged us a month prior to the service working. Then when half of our phones were not working they did not respond to our calls for help. I chose to go with another carrier after 3 years of overpriced under performing service on phones that were not operational. And a company that showed little to no interest in making things right. I intended to change service after the end of the contract and quietly let it go. When I informed Momentum that I was cancelling, they had the audacity to tell me they had automatically renewed my contract, even though I had told them I would not be renewing the contract. They have informed me that I would be responsible for another year of over priced fees. Needles to say I will not pay these fees, and I will let people know of how poor this company is in its dealings with customers. I encourage you to find another company to do business with. This company should not be rewarded for its behavior.
While saying our company considerable money I have been very impressed with how Momentum Telecom has taken a proactive approach in providing solutions that have helped us be more productive and improve our customer service. I would highly recommend giving this company a try