Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
Improcom vs VoIP Innovations
Compare Improcom vs VoIP Innovations. Find out whether Improcom or VoIP Innovations is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and VoIP Innovations and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 21 Reviews
- 6 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
VoIP Innovations is an industry-leading wholesale VoIP provider that offers DID, origination, termination, and E911 services. The company distributes these quality services to carriers, calling card companies, call centers, and resellers around...
- Headquater Country:
- Founder Year: 1996
- Website: www.voipinnovations.com
- Headquater Country: United States
- Founder Year: 2008
Users Average Rating
Recent User Reviews
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll. I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.
I have been with VI for 10+ years and in that time they have provided me with excellent service at reasonable rates. Without a doubt the single thing which separates them from the rest is the people. Their staff is amazing, they do not outsource their technical support which is a big plus. They are friendly and always super knowledgeable. If there is a feature you want that does not exist you can recommend it and they actually give those requests serious consideration. I have seen several requests implemented over my years of service with them.
We have worked with a number of SIP providers and VoIP Innovations has been the most knowledgeable and easy to work with group of people that we have encountered. Recently we had a difficult situation that a client created for us by requesting a release of numbers, and then many months later wanting them back. Nick went above and beyond by literally spending hours with upstream carriers on our behalf in order to win-back those numbers. Considering their low cost for DID and Termination, I can hardly see it was worth his time. But what really mattered to Nick was doing the very best job to help me, regardless of what he would make from the service. This is seriously rare. Most vendors weigh what they will get from helping you and then provide you a level of service based upon your business impact to them. VoIP Innovations has my highest recommendation - truly exceptional.