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Improcom vs voip.ms

Compare Improcom vs voip.ms. Find out whether Improcom or voip.ms is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and voip.ms and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 21 Reviews
  • 20 Reviews
4.95
3.35

Overview:

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...

Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996
  • Website: www.voip.ms
  • Headquater Country:
  • Founder Year: 2004

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

u920217 June 17th, 2013

I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll. I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.

Tsiganka June 4th, 2013

I set up a voice.ms account yesterday and configured that account using an Obi202 today. I was running into difficulties with the configuration so-called "customer services" for support and was told that voip.ms does not recommend obi talk and I could not get configuration help other than through the receipt of a pretty technical pdf sheet that they provided a link to. When I asked which devices they do support I was told "Can't recommend a device as I'm not a user or haven't used them all". In short, the voip.ms service agents are so ill-trained they know zippo about the devices that work on the service that employs them. The alternative is that they are instructed to avoid answering. I gave up on that customer service rep (Fred) and sought the help I needed through other online forums, which I found. After configuring the service, I made my first call on the voip.ms line (which is through their Vancouver 2 exchange) to my cellphone, my cellphone indicated the incoming call was from Russia so I placed a support ticket with voip and asked two questions. The first was: What do I need to do to reflect that the call was placed from the Vancouver area, not Russia? The second was: Is voip was a Russian based service? Neither of my questions were answered by the support agent (John) but I did get some lame excuse about why Russia might be shown as the origin of the call. That excuse did not sound plausible. Of the $20 I uploaded to my voip account yesterday, $10.10 was consumed in setting up which includes a month's outgoing calls, which is pretty reasonable. However, a voip service that mistakenly indicates I'm placing calls from Russia will result in so many calls not being answered that the service is not worth having. That, along with the quite derisory quality of customer service I received, and the risk of voip.ms being a Russian based company with whatever potential security issues that might attach to that circumstance, means I'm dropping them today like a hot potato.

Rustic September 8th, 2018

Been using voip.ms for 5 yrs - no issues other than an the odd re-set of carrier server and then my service is back online. Haven't had service for 2 days now. Voip.ms website for config is "this site can't be reached" on Google search. Has Voip.ms gone under/out of business? How do I get my DID number back from them? Anybody have any thoughts? SOL for the moment

RickSanches May 4th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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