In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Dialpad vs magicJack for BUSINESS
Compare Dialpad vs magicJack for BUSINESS. Find out whether Dialpad or magicJack for BUSINESS is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Dialpad and magicJack for BUSINESS and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 3 Reviews
Overview:
Dialpad offers business VoIP services and features HD voice, group video chat, conferencing, and more with their comprehensive unified communications platform. Dialpad was designed and put together with the objective of providing unified voice...
magicJack for Business brings affordable and reliable VoIP phone solutions to startups and small businesses. Their solutions come with all the features growing businesses need to get the job done but at a fraction of the cost when compared to...
Provider Info
- Website: Dialpad
- Headquarters Country: United States
- Founder Year: 2011
- Website: magicjackforbusiness.com
- Headquarters Country: United States
- Founder Year: 2007
Plans Available*
- Enterprise - $35.00
- Pro - $30.00
- Standard - $20.00
- Home & Office - $14.99
- Premium - $24.99
Users Average Rating
Recent User Reviews
We've been using Dialpad since it was Switch.co, and it has been reliable, and with good quality audio. We have experienced no problems, and the price was great for the features it included. We also use the included Uberconference, and it also works well.
No customer service on weekends or after hours. No way to call them for support only email or chat, and even then, nobody reads or responds on the weekend. The price is good if the service worked, but I don't receive my calls. I opened a ticket about it but they stopped working on it. My business is dead in the water without calls. I tried to port my number away from them but nobody is answering the phone to even figure out the details. My bill has no details that the winning provider would need to get my number. I am really stuck.
I have been a MagicJack user for my home phone for many years. I changed from the big phone company ($70+/month) to MagicJack for Business a few months ago. The porting process took a bit longer than expected, however the service is excellent. I have had ZERO issues, the call quality is great as I cannot tell any difference. They even sent me a nice desk phone to use which adds so much more than my previous land line phone. I purchased from another source a headset to use with the phone, works great. I like the music on hold with a message telling my client I'll be with them shortly, makes my small business seem much larger to clients when I have to place them on hold. I have yet to try the app so I cannot comment on that as of this time. If you have high speed internet then this should work great for you. Highly recommend.
I have so many issues with the incompetent customer services team for business. We are a small business and experiences a drop line, poor quality of voice and lack of customer services. The majority of their customer service people don't have adequate training and don't know how to address and resolve the issues properly. We had called numerous times to address above matters but it didn't get fixed on timely matter and the manager of customer service, Veil, disconnected our service without any proper notifications at all and I asked her if do you have any protocol and procedures in black and white that you could cancellation right away without any proper notification about it. She could not find one. My suggestion to all of small business owners, don't even bother to have this as your telephone service. I know they are cheap but if you compare with the quality of customer service and products that the company offers you will give headaches and problems in future. I do believe you don't need to spend /waste your time with the unreliable service. Plus on top of it, they dont refund my account. TERRIBLE SERVICE AND HORRIFIC CUSTOMER SERVICE!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
