Your business phone number is one of the easiest ways your workers, partners, and customers can contact and reach you. Once you have already established your business identity using your current...
Broadvoice vs Vitelity
Compare Broadvoice vs Vitelity. Find out whether Broadvoice or Vitelity is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Broadvoice and Vitelity and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 14 Reviews
- 2 Reviews
A leader in telecommunication innovation, Broadvoice aims to provide business and residential customers with a feature-rich broadband phone service along with United States-based customer service that is second to none. Whether you are a small...
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
- Website: broadvoice.com
- Headquater Country: United States
- Founder Year: 2007
- Headquater Country:
- Founder Year: 2004
- Broadvoice SIP Trunking Business Solution - $400.00
- Cloud PBX Business Phone Service Unlimited Extension - $17.95
Users Average Rating
Recent User Reviews
We've been using BroadVoice for the past 4 months at our accounting firm. Set up was pretty easy and we were able to add users as we've grown. The feature set does everything we need it to, so we have no complaints. The system has been reliable as well.
I installed voip.com SIP trunks for a client and the service well. Main location has a T1 and Asterisk phones. Branch offices have broadband and same Asterisk phones and all synced up well. I’d recommend then and plan to recommend to other clients.
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.
After 10 emails asking for an update I finally have decided to stop using this company. They really just don't care. If it works it works but when it breaks they just sorta get it fixed when they can. Too many outages!!