Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
ACN Digital Phone Service vs Vestalink
Compare ACN Digital Phone Service vs Vestalink. Find out whether ACN Digital Phone Service or Vestalink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Vestalink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 28 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Vestalink (formerly Intelafone) offers you home phone service for $8.25 a month. With Vestalink service, you get unlimited calls anywhere in the continental US and Canada. Vestalink doesn’t require a contract and Vestalink gives you your first...
- Website: www.myacn.com
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2010
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
Customer for over 3 years. When it works, it's great, but you can expect issues several times a year and they can be catastrophic when they occur. Unfortunately, customer service is email only - you get an instant reply that they acknowledge the inquiry, but days go by without a response or solution. My last issue lasted 4 days and by pure luck, I found a disgruntled former customer who had the same problem who posted the fix before leaving them. I have done the same. They are old and tired and there are better solutions out there.
I have this service for 3+ years and I am a believer. Yes, there is an occasional issue that comes up, but no worse than any other option out there. Good price, quality and overall service.