In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
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Reviews
Reviewed Provider | Title | Rating | Pros | Cons | Review |
---|---|---|---|---|---|
ITP | ITP: Inferior voice quality 03/03/2012 - 06:44 | Friendly service. Easy set up of ITP equipment. | Inferior voice quality; charges higher than advertised; very tough contract making it difficult to move away from them | I switched from Comcast to ITP effective 12/6/11 and ported my phone number over to them. Within a few days I realized that the voice quality was significantly worse than Comcast (e.g. couldn't different 's' from 'f' when people were speaking) and the tech support couldn't solve the problem. so I figured it was either my set up or that the service was just inferior. Part of the problem may be that the ITP box connects to an ethernet port on my router, while with Comcast, the phone cable directly connects into Comcast's cable modem. On 12/9/11 I called Comcast to get the phone number ported back to Comcast. ITP made it very difficult for Comcast to port the number back. I spent a few hours on the phone with Comcast, ITP, sometimes with both firms in a conference call to resolve the issues. Finally, on Feb 27 2012, my number was ported back to Comcast and I am enjoying the higher voice quality again. Also, I had ITP basic service and the monthly charge is $26.17 (that is what my credit card statement says), and they also charged me ~$45 for the little Linksys box that is required for their service. So I think they are not advertising the correct rate. |