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ViaTalk Reviews

ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.

ViaTalk’s plans usually start at very low price, usually around $99 a year (they do charge state and local taxes, and an emergency 911 fee). That gets you unlimited calling.

ViaTalk doesn’t skimp on the features with that kind of plan, though; over forty features are included with each residential calling plan. You can manage your account via the Control Panel, forward calls and record them with Call Hunt and Call Record, and many more. If you can supply your own device, you can avoid a security deposit to maximize your savings even more.

ViaTalk also offers 24/7 customer service. If you have a question, don’t hesitate to call.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Full-featured, high-quality phone service for less than $20 per month

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I've been using the ViaTalk service for about 9 months, and I'm quite satisfied with it. I was forced to find a new VoIP provider when SunRocket dropped their customers like a bag of dirt. At first I thought I'd made a mistake in choosing ViaTalk, because of the poor voice quality (echoes and voice delays), but that improved after about a week. So, the bottom line is that for less than $20 a month, I have a full-featured, high-quality phone service.

Cheaper and more features than "regular" phone service
Can't think of any
Yes

Viatalk Review Not perfect but here is why I still rate it a 10 of 10

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

AwesomeVia – Talk Review Not perfect but here is why I still rate it a 10 of 10. My past companies have always paid for 2 phone lines for me – until now. I claimed to use my home number as a fax, so that I never had paid anything. I have been researching for a year or so, to save the company money as they are trying to slash costs like the rest, and hell I hope that we save lots…. My only problem is my need to sometimes to modem into another modem and no one except roadrunner seems to offer that unusual feature. I ended up buying a specialized program for my cell and now using that, but it is cumbersome. Here is the quantifying factor – it is sometimes not plug and play and takes more maintenance then an expensive landline. For example my wife loves it, but would return it if she had to call support a few times and tweak things herself, she also would be in tremendous debt if not for me. My new unit arrived DOA, the next one was fine and while testing it for a month, I did lose 1 line, I needed to call tech support and they stepped me right through. Since then I noticed that call block *67 did not work every time, they then fixed it. So far I have been using it for over 2 months trouble free. The quality is very good, I did have to hand up on 2 different calls and called back – and the connection was great. Surprisingly we tested it, having 2 teens at home who seem to always be downloading something, we used both lines, had 3 different computers downloading very large files, during peak times and have NEVER had a problem. I though for sure that our bandwidth would suffer. Now the clincher. My bills averaged $130 per month after taxes, fees …. I waited for their $200 special for 2 lines for 2 years. Savings of over $2,800 - EASY choice. Even with the $200 you end up paying only $240. I especially hate overpaying on utilities where the politicians get a piece of the action, plus Comcast and Verizon contribute huge amounts of cash everywhere to remain a monopoly. The system is so corrupt and I would next love to replace Comcast and peco electric – someday…. I have read negative reviews on Via-Talks support but they have been great, and I have used them a few times. EVERY time I had a live person who speaks great English, unlike many others. Go Via-Talk !!!!!

Yes

Research and UNDERSTAND the Technology

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
5
Average: 5 (1 vote)

Notice to all negative posters on this forum / blog - you are in the minority.
People that post to these blogs / forums are always angry. I am here to dispell the myth, at least on this forum / blog, that ViaTalk is not the evil empire it's being made out to be. Read on.
I have had nothing but a great experience with ViaTalk. I don't know anyone that works for them, nor do I live in NY (I'm in MN, if you must know). I have no connection to this company other than being an extremely satisfied customer.
I didn't know a darn thing about VoIP prior to signing up -- all I knew was that Comcast was too much money for a REGULAR phone ($35 a month for ONE phone line, including having to pay for blocked calls, and an unlisted number)...keep in mind, this is a REGULAR phone line, NOT DIGITAL. Comcrap digital is $40+tax, at least here in MN.
That said, I, like millions of other unsatisfied Comcast phone customers, began to research VoIP technology, its pros, its cons, home infrastructure requirements, and how to set it up. It took a few solid evenings of poking around on the Internet, reading about VoIP technology, how it works, and how to set it up. It also took many solid evenings of looking at reviews, both pros and cons.
After solid research and thorough understanding of VoIP telephony and setup (it's really not that hard people), I settled on ViaTalk. Not only does it offer WAY better options and features than Vonage or SunRocket (at the time they were still in business), but they blew Comcast Digital Voice off the face of the map...and they still do!
I suggest you have Comcast or Verizon or some other form of HSI backbone, rather than DSL, because if you're surfing the internet at "high speed" (1.5Mpbs, pfffff, whatever!), checking email, download from an FTP, and expect to use both of your ViaTalk phone lines at the same time, good luck. Get a solid cable HSI backbone to your home network and you're good to go...unfortunately, I have to pay Comcast...but that, at least of the negligible Comcrap offerings, works.
Final thought -- to this day, I laugh whenever I get to the end of a Comcast tech support phone call (because guess what? Comcast's digital TV SUCKS TOO!!! So Comcast gets a phone call from us every couple of months) when they try to sell me their digital voice for $40 / month + tax. I glibly retort, "can you get me 2 phone lines and all of these features for $10 a month?". The operator always laughs and then says, "Thanks for calling Comcast".
Bottom line, research, understand, then buy...blindly jumping into VoIP, or any other of life's "bigger leaps" will make you angry, upset, and post non-descript, bashing, and uneducated posts to blogs, such as this.
Here endeth the lesson.

See comments...
None whatsoever.
Yes

Very Good Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have had no problems with ViaTalk. They shipped equipment promptly, so it arrived in 3 days, my old number was ported in about 10 days. I found you did have to hold for customer service, but they knew what they were talking about and were able to resolve setup issues. Specifically, I had questions as to how to best set my router. The service rep I spoke with was able to answer all my questions. People who have never setup a router could have issues with any VOIP provider as they will not know how properly set things up for best performance. I consider myself to be proficient in home network setup and I was very satisfied with ViaTalk level of help. This (199 for 2yrs) is a great bargain for those with high speed internet - much cheaper than my traditional landline phone, which has now been canceled, and much better service and features.

199 for two years is a great deal
helps to be computer/router savvy
Yes

Best VOIP Service I've used.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I switched to Viatalk last year after the Sunrocket debacle. Despite a long wait to get my equipment, once it arrived I was impressed that the quality was significantly better than Sunrocket. I work from home, and I'm on calls constantly. Sunrocket's service diminished greatly when I was uploading files, this doesn't seem to happen with ViaTalk.
While I've never called ViaTalk to obtain customer support, I did use the Web site to open two trouble tickets: one for number transfer, and one to receive discount as ex-Sunrocket subscriber. Both were handled flawlessly in a reasonable amount of time.

Two line feature, Great reliability, Quality of service is very good, Feature packed Web tools, Great price
Will it have the same fate as Sunrocket?
Yes

a

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Adapter shipped in one week . Hooked it up and started calling.Im saving 50 dollars a month. Customer service is great. You might have to wait a little but not near as long as with verizon and via talk will answer in the evening.Many nice features, I have recomended viatalk to friends.

price, features ,sound quality
cant think of any
Yes

Quality

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I worked for [email protected] for nearly 40 years and their prices compared to Via Talk are nearly three times greater. Via Talk works outstanding and honestly how can you get a better deal? I have had Via Talk for two years, completely satisfied.

Outstanding Value
None at this time
Yes

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ViaTalk

Clifton Park , NY
United States
2003Year Founded
70%Recommend
17User Reviews
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Overall Rating

3.953
4.24
82%
78%
85%
74%
84%

Service Locations

  • United States

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